-
February 2024 by Janet Gibson
Dr. Herrema was very kind and informative. It was my first visit with my sick cat. I think he went above and beyond, calling me right away with her lab results and sending me literature explaining her diagnosis. I am very pleased with the care she has received so far. The other staff members, including the tech and the receptionist have been very kind and helpful too. The entire office is sparkling clean, and they are not over booked.
-
February 2024 by Kari Bullock
Excellent customer service and great bedside manners with my pets always!
-
February 2024 by jeanette cooper
Always friendly always on time.....huge love for the tecs.....
-
January 2024 by Gary Brown
Great compassionate care ?
-
November 2023 by Leslie DeJohn
Been taking my fur babies here for years. Everyone is the best and they treat your animal like it’s their own. Highly recommended.
-
November 2023 by Larry Seltzer (Larry)
They’re the best from start to finish! They made my husky, Milo, feel safe and cared for. Highly recommended!
-
October 2023 by James Strassner
Very nice and professional treated my dog great and with care can't say the same for the hospitals for people
-
September 2023 by Wendy Devine
Dr. Herrema and all the providers/staff are compassionate and give amazing care. I trust them completely with my dogs
-
July 2023 by Megan MacAnn
They always manage to help me when I need to come in. They are great with my mom's dog! I have been coming to this vets office since the 1980's. They listen when I talk and are not just about the almighty dollar. The really care.
-
June 2023 by RaeRae Hamann
The ladies at Penfield vet are very kind and caring! They're so wonderfully patient with my elderly and anxious dog, Brutus. Post appointment, followed up via email promptly(much appreciated!) to explain his lab work.
-
May 2023 by Anne Weisbeck
I was very appreciative that Dr. Deyo both provided good information and listened to my input during my elderly kitty’s recent routine check up. Based on this, I believe we were able to develop a good plan of care that will give him the best quality of life possible at his advanced age. This was my first time seeing Dr. Deyo, but I would be happy to see her again.
-
April 2023 by Michelle Seager
A huge thank you to Jennifer the office manager for talking with me and helping me with this!!!!I am stumped about these five star reviews. We just started as new patients to this practice and I have experience NOTHING but confusion, mixed messages and literally zero help from the staff here. Our dog Daisy rescued us for the new year. The rescue she came from failed to send us heartworm medicine when they toldme they had 'it in the mail'. I also contacted this veterinary practice, was told since it was on record, they may be able to help us and someone would call back, never happened. We came for our first visit, asked about heartworm medicine again. they can't prescribe without testing her first...wait, no, she was tested, now they can prescribe. Then I was asked about Lyme disease vaccine and was adamant that we wanted this....somehow it never happened. I was informed after the visit that we had a follow up for our pup to start her Lyme vaccine....which I thought was started on the first visit....and of course, you get charged per visit. I am now having issues with our dog sleeping through the night, called to see if they have any suggestions, because I am literally losing my mind....again another completely confusing conversation. The person who answered the phone said they can't ask the regular doctor cause she is out of town and would be best to ask her since she has 'the back story' on Daisy. Ummmm, we have had Daisy for two months....no one has the back story on our pup. And no other doc has ANY suggestions??? Say what??? It's so convenient for us to be here due to location, but, care and communication with people about pets, I STRONGLY question. They are literally zero assistance.Again question the great care, and you should too. We just had our first visit since I wrote this review and the whole staff now has an attitude with us. So if you speak up about anything, this office is apparently going to be miserable to you until you leave. No apologies, no how can we make it right... very disappointed ?. Penfield vet clinic, please do better and stop being petty.... literally.
-
April 2023 by Kenneth Bulter
Dr. Deyo was fantastic. She gave us extremely detailed information and options for Sophie who is 15 years old. We appreciate her care, concern and communication very much.
-
January 2023 by cindy peters
Doctor Herrera is amazing. He took such good care of Matilda before we left for out trip. He also listen to my concerns and definitely address them. Penfield Veteran Hospital is the best ! Staff is so nice ! Thank you Doctor Herrera and Merry Christmas ?
-
January 2023 by Cynthia Becker
They went out of their way to ensure my dog who is scared of the vet/new places had time to acclimate. They were very nice and let us do the entire visit in one room to decrease the amount of stimulation he had. Highly recommend!
