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January 2024 by Shadow K.
Tried to sell me $2200 shocks and struts that I didn't need. Thankfully I got a 2nd opinion and I definitely don't need them. Found out later they never even looked at my car, their reason was no one was working who knew what they were doing
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December 2023 by all business
Great overall, had my tires done and quick in less than 2 hours. I recommend Pep boys especially more when it comes to deals on tires. They can be a tiny bit expensive but it all depends on your car tire sizes.
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November 2023 by Rosalie Ryan
Fast service even though I came in without an appointment. They are always pleasant, courteous and trustworthy there. They don't try to sell you things you don't need.
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November 2023 by joseph horton
The young man at the counter, Nick, was really great. He is very knowlegable and helped problem solve the issue with my vehicle. He saved me about 100 dollars over what another service provider was going to charge. Fantastic customer service!
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November 2023 by Samuel Brett
Made appointment for 10:30am for an oil change. Upon arrival attendant was unaware of appointment, and acted annoyed that i was even there. Adviced me it would take an hour. At 12noon vehicle was still not ready and i went up to the desk to ask about status. They had not even started on the vehicle; i pointed out it had been well over an hour, "well i was a little off with the time" "we'll let you know when it's ready". At 12:30pm i approach the desk again, they seem to not know the status of the car, then disclose than it's "next". "It'll be done in 20 minutes, it's a standard oil change, shouldn't take long" At 12:55 i get notification via text that vehicle is ready for pickup (even though I'm in the waiting room right in front of them) two and a half hours later!
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November 2023 by Alexis Overton
I'm very upset ? I made appointment for my Inspection sticker last week. I went they to hear They don't have me in the system that's messed up whoever pick up the phone should have had made sure my name and A license plate was in the system very unprofessional
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September 2023 by Mike Grasta
Had the best experience, from taking my information on the phone. Providing an estimate, and scheduling me right in. My car went in when they said it would and it took as long as they said.I was worried, after I made the appointment I noticed previous poor ratings. So, I made another appointment with another shop just in case.Kudos to the manager and staff you did a fantastic job and I’ll be back.
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September 2023 by Michele Sherman
I booked an appointment online for inspections for two cars. It looked like there were several appointments open for the day. When I arrived the person at the desk said they were completely booked. He was frustrated by the online system not working very well. He was doing what he could to fit us in. Within about 1.5-2 hours both cars were done. I felt bad for them having to fit us in but he apologized for the online situation. I was so thankful they were able to fit us in. I will be returning to this location. Thank you
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September 2023 by Allison Zelle
Short story: Service could not have been better! Seen immediately, no appointment. They problem solved with me and charged me nothing! Wouldn't even accept a tip! So friendly and fun. Would give 6 stars if I could!Long story: My low tire pressure alert came on just as I was leaving for a long trip. I stopped by here and with no appointment was seen immediately. They checked and pumped my tires, problem solved as the tire pressure light wouldn't go off even after a reset, and ultimately determined it must be a patch on one of my tires that had a very slow leak. Two people saw me, they worked with me. I never had to leave my car or even pull completely into the garage. And they refused to charge me, just sent me on my way. The one man wouldn't even accept a tip from me. They were personable, fun, spoke in layman's terms, and problem solved with me as to what was going on. Finally the tire pressure light went off after several resets and turning the car off and back on. I was hesitant to make the 400 mile drive but they assured me it would be fine and it was. I was so thankful to be seen so quickly and efficiently with no appointment with such pleasant workers and then charged nothing! Absolutely would recommend!
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September 2023 by Tyrice Fedrick
Took my car in sun. Aug. 27,2023 to get a flat tire changed. I ended up purchasing three tires to get changed. Here it is Aug. 29. My car still sitting there with the bolts all stripped because they did't pay attention or use the right tools now they can't get the tire offand trying to charge me a extra 500 to cut it off and replace it
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July 2023 by Bek Ostrander
I wish I could give them a lower rating. Made a appointment over the phone to have my tires put on. When I arrived for my appointment early they all of the sudden couldn’t take me even though I spoke with the person over the phone who made my appointment. After a few minutes the decided they could take me. I waited a hour in the waiting room for them to finally bring my car to the bay for them to tell me they couldn’t change my tires because they didn’t have the key to unlock them. They didn’t bother to look where anyone who works in a basic mechanic shop would know where to look for it. They very clearly brushed me off because they overbooked themselves. I am beyond upset.
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July 2023 by YaRona B
FAST!! My appointment was made same day and it took about one hour. Very pleased and will return
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June 2023 by danielle vandorn
I made an appointment online. When I got there the man behind the counter told me they don't make appointments for noon. Never offered to reschedule or anything. I'm happy I didn't pay for the tires online. When I left I got an email that says I REQUESTED to cancel the appointment. I NEVER did they canceled it for me. Never going back.
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May 2023 by Hannah Goerner
Customer service was great and I really appreciate them getting my repair in last minute. However, they made the issue with my tire worse, and I had to pull off in the middle of a road trip a little over a week later. At that point the damage was so bad I had to order a new tire.
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May 2023 by Kelan Fox-Salah
I came for my appointment on time but was told my appointment was pushed back since they were behind on work. It took 3 hours to put 4 tires on my vehicle. During check in the advisor was watching a video on his phone and was not attentive. He used the “r-slur” and was overall unprofessional. I chose not to wait in the waiting room since it was filthy. I was not expecting high-class service from Pep Boys but at least honor appointment times and try to use decent language when around customers.