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January 2024 by Tj R.
I my opinion this is the best petstore in rochester! Fish store is amazing and very healthy fish and plants. The sales staff are very knowledgeable with a wealth of info and always willing to help. Can't say enough good about this store! Not sure why someone gave a 2 star reveiw. Yes, it is an old building, not dirty just an old building. The up keep on the fish and furry critters is excellent. I need to see alter this review. I just visited the store and it definitely went down hill from last time I visited. The fish tanks were a mess. A lot of the fish were being treated for disease and the tanks themselves were dirty with algae growing in most of tanks. I never see the tanks in such disarray. They even had tanks missing. If I had to guess I think they might have changed ownership or persona. No longer a five star maybe a three at best.
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January 2024 by Molly Fuehrer
The ferret cages were loaded with poop that was everywhere and minimal food and water. So many animals crammed into one tiny age. Rabbit could barely move in his crate. So heart breaking we had to leave. Those poor animals
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January 2024 by Sandy S.
The attitude was wonderful, really friendly and into their jobs. The woman who helped us was so friendly, asked us questions about our needs and even was taking a really long good look at the hamster bowls section, reorganizing it and it was very useful reordering of it! The store had a nice layout. Lots of new stuff we hadn't seen! However, I don't think it was very clean! The water animals section had a musty, old basement smell right away as you walk in. It turned us right off on the store. Other departments were cleaner but not as you'd usually see in a store for non-human animals who need a sterile or clean product, like a clean chew that's hanging up, not all dusty! The cages in small pets looked ratty and old! The ferrets were smelly in a way that wasn't just because they're ferrets! It was scary.
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January 2024 by Mackenzie Leone
Went yesterday and this store was so great! They had everything aquarium related a hobbyist might want and the pricing was competitive with online retailers as far as I saw. Great selection of fish, fresh and salt water. The staff was young but friendly and helpful with moderate knowledge on the fish in the store and considering how many different breeds are there I was impressed with everybody I talked to. I do wish there was a bit more information on the tanks of each fish besides just name and price but that's a personal preference to learn more about the ones I'm unfamiliar with and it might help a newbie to the hobby determine what will work best for them. All in all I'll be a new regular!
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November 2023 by Colleen Barbour
Awesome place, extremely helpful employees!!!! It is nice to see that there are still some locally owned shops, which I prefer over the big chain stores!!!
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October 2023 by Nate Randall
Went to buy a new fish tank. Great prices and very knowledgeable staff. I live in Brockport but will be making the drive out there from now on.
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October 2023 by Timothy Peter Jr.
Pet World (Greece) is by far my favorite pet store around, and has been for many years now. Staff is always very friendly, and they’re always available and willing to help however they can. Drives me nuts having to hunt someone down for crickets at the big box stores (and it wasn’t always like that). My puppy loves it at Pet World too, she always gets attention that she never gets at any other pet store. Crickets and other grub is generally in way better health at Pet World as well (when comparing to PetCo and Pet Smart). Can’t even recall how many times half my crickets were dead by the time I got home from Pet Smart or PetCo. Absolutely love how Pet World can maintain such a wide variety of fish and other miscellaneous supplies as well. It’s certainly not an easy task to maintain so many small tanks!
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August 2023 by Thị Mộng Trúc Nguyễn
Nice place to buy fish; they have tons of fish to buy and also to see ❤️?
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July 2023 by James Hoover
This is our go-to for everything aquarium related, great people with a wide selection. They will even order a fish if you can't find it. Trade-ins are a great option as well when you find out you're in over your head for certain fish or want to purchase a discounted trade-in.
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July 2023 by Cloud Jasper
This place is pretty cool. It has some unique things normal pet stores wouldnt have. They have lots of tanks and tank decor, lots of fish you wont typically find in a pet store and a good amount of birds!
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June 2023 by Josephine Chastain
Normally I absolutely love this store but today I noticed they still engage in the super outdated practice of live feeders. (there is loads of research against this) (animals have to eat but live feeding is no longer an appropriate way). I also noticed the cages of the “feeders” were in disgusting condition and the animals looked so so rough. Tons of scabs and picking and raw skin. It was so hard to see I burst into tears and ultimately had to get up and leave the store. Absolutely will not be coming back. This was heart breaking.
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June 2023 by Katie Adolph
Staff is always so polite and helpful. VERY knowledgeable staff, especially when we need help, advice, food and guidance for our ball python. Pets there are well cared for from what I have gathered!
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May 2023 by Robert Tollis
Pet World is the Best pet store in Rochester. Absolutely the BEST customer service and greatest staff. Other stores just don't have the passion that the crew has at Pet World. Best quality fish store in Rochester, NY
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April 2023 by Kylie Maracle
I've been going to this store for 10 years. Easily my first recommendation as far as pet stores go. Staff has always been very kind and respectful. I've gotten several pets and most of my pet supplies here since my first pet. Now, I tend not to like the type of enclosures pet stores use to display their animals, but this store tends to take very good care of their animals. Every pet I've gotten has been in healthy condition! The employees are also very knowledgeable of pet husbandry and what each pet needs to thrive. I couldn't recommend this store more if I tried.
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April 2023 by Lindsay Burcaw
We buy brine shrimp here for our pea puffers and today we bought 12 cups, got barely half the water we normally get and barely any shrimp in the water. Now I’m going to have to go see if the east rochester store has any on Friday my next day off and hope they do or my pea puffers will have no food all week. We called to tell them about it and nothing but a sorry. Now my peas have little food for who knows how long.
