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January 2025 by Tabatha Nagel
The Petco on Monroe Avenue hasn’t had reptiles in over a year almost 2 years now it’s absolutely ridiculous. There is very little staff to help you. The store is not very well organized or clean.
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January 2025 by Adesoye Adeboye
Great service, friendly staff
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December 2024 by Scot Fontaine
By the time I got home (10 minutes) one of the fish was already dead. Two others died over night.
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October 2024 by Ian F
Don't sign up for vital care programs unless you are aware that it is a full year commitment and you can not cancel it anytime as the employees might tell you.
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August 2024 by Princess Savage
They canceled my dogs appointment then promised to get her in the next day then called and canceled that day too then try to reschedule us three weeks later . I will not be booking with them again
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June 2024 by Jean Ellefson
Service was helpful, knowledgeable, and friendly. Tim found us roaming around, looking lost, and helped with a recommended ear treatment based on our new pup and the many products available. He also helped with pup safe chews recommendation which was super helpful. The teller was also super friendly and helpful... the prices were super reasonable - dog beds cheaper than Marshall's, and the stock was great as well.
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June 2024 by Adrienne ***
First and last time I will be at the Pittsford location. I had an appt for ONE shot, got there asked the boy up front its my first time here where do I go, he tells me "go under the bird sign" I go and I get to the back door and....bird supplies. Go back and asked again, then someone else sends me to the middle of the store. I see a kiosk and I waited only 5/6 minutes as another customer comes up and waited next to me for 30 seconds. Finally the nurse is done and she calls the other guy up. I stepped up and said, "I'm sorry I was clearly waiting here first I have a 3:30 appt". She STILL looks over at the other guy and asked what he is here for! I said "EXCUSE me please take care of me first as AGAIN, I was next" She finally takes me and proceeds to check my dog in and that I told her I was there for ONE shot. She then kept saying my dog needs this my dog needs that, I said multiple times I know but i just want the ONE shot. It was such a pain in the butt that I'll go elsewhere other than pittsford.
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June 2024 by Cheryl Smith
Very kind and helpful and everything I needed,nice clean store
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May 2024 by Jackie Forys
Under staffed but the staff they have are friendly and helpful
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May 2024 by meaghan goldsmith
I have been to this store three times in the last week and I can not get an employee to help me. They have a specific fish that I can’t find other stores currently. I waited for 30 minutes for someone to come over to the fish department and then when they sent them over they went to another woman who just walked in and ignored me. They did a very thorough job in testing her aquarium water
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May 2024 by Sally Kitchen
As a new dog owner, I found everyone super helpful and friendly. My pup needed his next vaccine shots, and they walked me thorough the process and fit me in as a walk-in that day.
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May 2024 by Jay Goggin
They consistently have what I am looking for in the way of healthier treats for my dog.
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May 2024 by Alnord Deski
I recently took my two dogs to Petco for grooming and I couldn't be happier with the experience! The stylist Jessica did an amazing job. She is not only fantastic at her work but also very deaf-friendly and knows some ASL, which made the experience even better. I highly recommend Jessica and this Petco location for anyone looking for a great haircut and grooming service for their pets!
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May 2024 by Jeffery Cox
Very Friendly ? ?
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May 2024 by P.
May, 2024: The staff were helpful. The store was clean & had what I wanted.
