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November 2022 by Rebekah M.
DONT USE GROOMERS!!I have never taken my girl to a groomer but since I always use them for dog food I naively thought "what's the harm? She only needs a bath and her anal glands done" I was so wrong to bring her there! An hour and a half later I pick her up and shes bleeding on her nail and paw. I wasn't super upset because I know accidents happen. It was my fault for being naive and taking her to that place instead of a small nice groomer. I will never take my girl back there. Take it from me, if you love your dogs then take them to a local groomer where they will be cared for nicely instead of treated like shit.
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November 2022 by Thais M.
Bad service, never have anything on the shelves. The manager is incompetent and xenophobic!Dumb!
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September 2021 by Mariah H.
STAY AWAY FROM GROOMING AT THIS STORE. Want to preface this with the following - I rarely write negative reviews, but if reading this prevents even one person from bringing their dog here and having this happen to them, that's worth it to me. I have a five year old rescue dog. Before coming to this location, I used the Monroe Ave store and never had an issue. Cannot recommend that location enough. My dog loves the groomer there, and she has been able to do a nail trim and buffing each time without any problems. Hylan Drive is a different story. I brought my dog to this location ~1-1.5 months ago for the same services I always get (nail trim and buffing) because (my own fault) I waited too long to make an appointment and this is the only location that had availability that worked for me at the time. I always leave my dog with the groomer, go do a bit of shopping, and then return about fifteen minutes later to pick up my dog. When I went back to pick him up, I was informed by the groomer that my dog was trying to bite him the whole time and was very aggressive. At the time, It was not made clear to me that the service wasn't completed, although that was evident once I got home and noticed my dogs nails were jagged, cut at all different angles and lengths. I chalked it up to a bad day for my dog, maybe he just didn't like that groomer, and didn't think anything more of it. Today, I brought my dog back to our original groomer at Monroe Ave and he won't even let her get near his feet. They were not able to complete the service at all. I was told he was so angry, aggressive in his attempts to get away, that he is no longer welcome at Pet Co. That is completely understandable and I have no interest in further traumatizing my dog or in any of the groomers being hurt. In a brief exchange before leaving, it was made very clear to me that I am not the only person who has had issues with the grooming staff at the Hylan Drive location. Obviously, I cannot report exactly what occurred during the session at Hylan Drive as owners don't generally stay in the grooming area to watch, but obviously whatever did occur has impacted my dog in such a way that he is now terrified of anyone at all trimming his nails, even someone he was previously very comfortable with. I have now paid for multiple services which were not actually completed either time, and have a dog that is so traumatized by the groomer that I am unable to safely get anyone to clip his nails. This will take a lot of work to retrain my dog, and was likely avoidable. Long story short - I would strongly recommend you to avoid the Hylan Drive groomers at all costs. This was a terrible experience basically on all fronts.
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August 2021 by Google user
Very courteous and helpful staff.
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May 2021 by Terra Parris- Smiley
Always pretty happy with my dogs groomer. Haley is a keeper. I have an older dog and she’s great with making sure he’s looking good and is in tact!
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March 2021 by Angela Slayton
Very courteous and helpful staff.
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September 2019 by Douglas M.
The Petco groomer did an outstanding job of trimming our dog's nails. She put my dog at ease and quickly got the job done.
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July 2019 by Sophia R.
Amanda is amazing! I have two rescue pups who can get very nervous with grooming. She treated them so gently and even worked with my little Ollie to get him used to the nail buffer - a task I thought was impossible. They went from being very scared of grooming with their tails tucked under the entire time to now entering and leaving the grooming salon with their tails wagging. Thank you Amanda! You're the best!
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June 2019 by Candi M.
Amanda was wonderful with my fur baby! This was our first time at Petco. Amanda was so gentle with her. She had grooming at other places she was always upset when we picked her up. My dog made a new friend with Amanda. Definitely going back! Can't get any better than this!
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May 2019 by Colby Upham
great time. lots of variety in the fish department
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September 2018 by Holli Fiscus-Connon
Worst customer service ever.
