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February 2024 by William S.
We are very impressed with the dog trainer Tia. She is someone who truly knows how to handle and train dogs. As a bonus she also knows how to handle and train the dog's owners and that is, without a doubt, the most beneficial quality she possesses.
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January 2024 by Carol Thompson, EA
Needed prescription food. Store is well stocked but overpriced.
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January 2024 by Frost Forys
I love shopping here for supplies, but the last few times I have asked for help getting crickets, I have waited 30 minutes to an hour. Today, I ended up waiting nearly an hour before leaving, which is unacceptable, after being today someone would "meet me back there" yet nobody did within this time slot. This is utterly unnecessary.
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January 2024 by Sidney Hawkes
Nice place
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January 2024 by Jason Ogden
Got my dog groomed and Tabby done a great job
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January 2024 by Transcendent Ace (NYHemi)
Stopped in just for a pair of nail clippers for our cat, but we saw some hamsters body slamming each other, so 5/5 ?
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January 2024 by Art Smeatin
Young lady helping me with my choice of fish was very helpful and attentive. Good price on the fish as well
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January 2024 by kenneth londry
They have everything we needed. But we only have dogs. Would recommend more employers get hired for peak hours
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January 2024 by F. Palardy
My pup loves the hotel! They are always accommodating, and take great care of my fur baby!
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January 2024 by Sheldon Schrager
No floor help available. No stock of what I was looking for.
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December 2023 by Raven C.
I took my cat to get washed, brushed, de-shed, nails clipped, etc. I was told they did a dry shampoo since he didn't like the dryer and they didn't brush him because he swatted at them. I bring him home and his lower back is wet and seems to be the only thing washed. Not even his stomach was wet. If it was a dry shampoo I don't understand why his fur was wet. There was still plenty of fur coming off of him. I would think as a groomer you'd he equipped to handle animals who don't like being brushed or washed......that's why they're brought to professionals. I should have just done this at home instead of wasting $50. Would absolutely never recommend getting your cat washed here. Just risk being mauled at home. Complete waste of time and money for both me and my cat. Wish I could get my money back honestly. Btw my cat is very chill and very sweet. He swats at me at home when I brush him but his nails are clipped it's not painful and he just gets through it, he's not an aggressive boy and poses no real harm to anyone. He's super chill just requires some patience which the groomers here don't have when it comes to cats...
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December 2023 by Dyann Scott
Our “Lucy Girl” , a 10yr terrier mix ,with debilitating anxiety .. had an episode of hoarse coughing & breathlessness Fri.eve.to Sat an.We scrambled to find a vet that would see us after hours ,..all other places were closed for the day!We stayed up through the night watching our baby.. cough ,hack & gag , in such distress ..(I gave her a very small amount of my Benadryl , just to get her by.My phone then rang back from Banfield( of the many calls to different vet practices ,that I made overnight ) .They left voice mail with openings at Hen. & Web. offices .we took the earlier ,11a appt. And had the great pleasure of meeting Dr Steve deVincetti .. he quickly calmed Lucy , Assessed her lungs & overall health , had a care plan & even trimmed her nails ! We love Banfield !♥️
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November 2023 by Michelle Nobile
I took my 60# Pitt mix to be groomed. I've always bathed him myself but now he refuses to get in the tub so I brought him here. They did an excellent job and he smells so good. He not only got bathed, they clipped his nails, brushed his teeth and expressed his glands.
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November 2023 by Samantha Sheen
They have what I need but I think every petsmart is short staffed because every time I go in henrietta or webster no matter the time there is always only 1 cashier and a decently sized checkout line to wait in
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November 2023 by Lydia D.
great grooming always satisfied and happy. very nice, respectful and friendly. My dog is always happy so am I. Sophia has been going last few years. Love the location as well. love the razzle-dazzle with the cute scarf or colored stripes on her hair.
