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March 2024 by Patti Iman
Love it! It's clean bright and friendly!
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March 2024 by Brian Weltman
I have been over charged for some time. I sent my information to The General Manager Natallie and she replied that I am right, but she did not know how to fix it. So, she needed to get her Regional Manager involved. Since then, I have emailed the location 3 times with no response over a 2-1/2 month period. I contacted the Corporate Office, and they escalated my issue to the local Ownership Team and again I have not been contacted. I would suggest that you respond when your members have an issue to avoid poor reviews.
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March 2024 by Kaeri Carroll
The staff is gracious, the place is never so busy that I can't get a workout in, and I love ending with the hydro massage chairs.... That 10 minute massage will motivate me to work out on days that I'm feeling blah lol
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March 2024 by Eric Danizio
Friendly staff , clean environment
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March 2024 by Bonnie Boas
I really like the Penfield location. I wish all of the locations were like this one. The showers are nice, the changing booths are clean, and the equipment is clean and in working condition. It’s a world of difference from the one I had been going to.
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March 2024 by christina lawrence
This planet fitness is racist and target people. Me and my daughter been working out at different planet fitness gyms but this one its and older lady I believe her name is Jackie who is very rude felt the need to target my daughter b/c she looks “young” mind you my daughter is exactly the same height at me. My daughter is signed up already at the gyms and they can pull up her name but for some reason she want to harass us from working out. Another co worker went by what this older lady said and decided to kick us out even after she pulled up my daughter name and saw her age when I asked her what’s their name so I can call and report them she said she didn’t feel comfortable writing her name. If you work somewhere you should be able to give me your name if I feel like I need to report you. So therefore I took pictures of them. Worst gym. It be other teens that workout that is just as the same as my daughter but we’re questioned.
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March 2024 by Juan Ortiz
The respect from each other it’s a great value. No Gymintimidation.
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February 2024 by Mark W
The Penfield location is well run and has a great staff. The facility is well maintained and clean. My only suggestion for improvement is they need to provide more space by the freeweight area. They could do this by eliminating some of the excess equipment. I very much enjoy working out there.
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February 2024 by Sean
I tried to cancel my membership because of a broken ankle.I signed up in Victor NY and then added my family in my town. When this happened I called to cancel….the Brockport location obliged..the Victor chapter has not responded and are still charging me after multiple emails. I hope you respond.
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February 2024 by Mike G
The Penfield site is a great location that is always clean, and the staff friendly and helpful. It’s just a great place to start my day.Mike, the morning staff member, is the nicest, most helpful face of your company that one could ever ask for.My only complaint is the water bottle filling station. It’s out of operation so much, why even have it? That why I’m giving 4, not 5 stars.Thanks to the entire staff. You create a welcoming atmosphere making it a great place to go.
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February 2024 by Lydia Campbell
Its clean and not usually busy at all when I go during the day. Staff are kind and the equipment is great to use and usually there is not wait for it. You can choose your workout you want to do and feel like no one is judging you. It's a comfortable and safe place to exercise in.
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January 2024 by Melissa
This is my second time belonging to Planet Fitness. I was a member before covid and have just decided to start going back to the gym. It's still just the same as it was 4 years ago. You can't beat the price, $10/month plus $40 annual membership fee for the basic membership.It truly is a "no judgment zone." There are people there of all levels of physical fitness and abilities, and all are equally welcome. I, myself, basically have very little coordination, stamina, or strength, yet I feel totally comfortable struggling to work out there to improve myself. I often go with my sister, but also go alone as well.They have pretty much every type of equipment you'd want or need no matter your level, and offer one on one instruction, if desired, as well as some group classes, though I've never used either service. I typically use the treadmill for 1/2 hour and then utilize their 30-minute workout room and feel I get a thorough workout for the day. If I'm in a hurry, I do just one or the other. But there's plenty of other equipment as well, I just haven't graduated to it yet.Overall, I highly recommend Planet Fitness, especially if you're new to the world of gyms.
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January 2024 by Matthew Huey
The price is right( $10.00 a month) and the people behind the desk are very friendly!
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January 2024 by Helen Blondin
Really disappointing how you have trapped people with your "rules" and don't allow an email (and traceable) cancellation policy. I wonder what Mother Fitness would think about that?
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January 2024 by Ginés Hidalgo Martínez
Pretty big, plenty of machines, and quite clean!
