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October 2023 by Ether Shakur
Joshua was nice but his comprehension was not A1 so therefore I cant deal
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September 2023 by Todd Manning
Reservation was confusing. I thought pick up and delivery had been setup. It was not. Communicating on line was terrible. I was disconnected in chat mode twice while I was waiting for a response. Tony C at the Breck Street location was EXCELLENT! Can't say enough about him
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September 2023 by Tammy Thompson
We were refreshing and updating our garage. PODS was the perfect solution for us to be able to store tools, machinery and all the stuff from our garage in a container on our property. We were able to totally empty our garage while we had an epoxy floor done and painted walls in our garage. We didn't have to worry about any of our "stuff" being left out in the elements for a month! PODS were extremely easy to work with! We would highly recommend PODS.
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September 2023 by S Rodgers
We used PODS during a renovation. It was easy, affordable, and convenient. The delivery and pickup was scheduled, and on time.
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August 2023 by Mollie Donner
We just moved from West Michigan to upstate New York. We had our POD for 3 weeks in all. The first delivery and pickup were excellent, the second delivery and pickup were also excellent. Both drivers were friendly, knew their job well, and were completely dependable with their calls to me as well as their arrival times. We completely emptied the POD the same day we got it at our new place so we were able to reschedule pickup for the following day without any issues. We were disappointed to learn that we would not be getting any refund for the 4th week we were originally scheduled for.Setting up the POD over the phone was easy. The two individuals I dealt with were merry, and quite a delight. They both answered all of my many questions without a bother. Although the wait time to communicate with anyone via phone is frustratingly long with callback times being even longer than the estimated on-hold times.The overall price was great for us. We packed everything ourselves. We were able to move a family of 4 and 5 animal's worth of belongings in one of the "16×8×8" (L) PODs.With the POD itself there was a setback, as the measurements are for the outside of the containers, NOT the inside. So when planning the move and taping off an area in our previous home to prepare, the dimensions being off was a huge hiccup.The convenience, the price and the over all experience was well worth using their services again on our next move.
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August 2023 by Dara Petralia
Terrible customer service and terrible experience! Constant mistakes and frustrations, and hours of our time spent trying to correct their errors. No responses from the online chats or emails to customer service. Wait times exceed an hour for each call, and each representative has to start from the very beginning. I highly recommend hiring a mover!!!!
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July 2023 by Matt Berr
Definitely a must for moving across the country, highly recommend the price is very worth it.
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July 2023 by dawn tootill
This is a more expensive way to go. However the ease and convenience is well worth it especially if your doing an out of state move like my husband and I did. The drivers were very polite, professional and knowledgeable. They made our experience even more comfortable. Thank you PODS will use you again in the future.
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July 2023 by Lori Lombardo
Customer service for quotes 2 stars. I had three different family members ask for an online and or Chat quote - every one of the receiving different dollar amounts. *None of them got special discounts for any reason, just all receiving different monetary amount same service. And after delivery another fee they don't tell you about. ? The only positive- the delivery guys are fantastic 5 stars for them. They keep in touch and are skilled with the machines.
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June 2023 by Martin Hosek
PODS does not handle properly their customers' information. They apparently mixed up my information with another customer, as a result of which they keep calling me and sending me e-mails regarding orders I did not place. They are difficult to reach by phone and have not responded to multiple verbal and e-mail requests to correct the issue.
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May 2023 by Deby L.
Rented PODs for a home Reno. Unfortunately the house and the PODs burned beyond recognition. They still insist on picking them up. They asked us to empty them and sweep them out. Really? They're destroyed. They insist on picking them up despite pics we sent them. Since then a couple no show no calls. We can't get people on the phone and no response to several messages. Now forced to reach out to someone with half a brain to get this resolved. Wish me luck!
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May 2023 by Katie Campbell
What a nightmare. If you're trying to decide between moving with Pods and paying thousands more to hire full service movers - hire the movers. If you don't think you can afford it - hold a bake sale, a rummage sale, sell off a child - whatever you have to do. It will be worth it, I promise. Pods is helpful if and only if, you have the most standard, easiest local move of all time. If you don't have a perfectly paved driveway or if you need to move anything out of the ordinary or if you need to move out of state or if you think you might encounter any weather of any kind - hire the full service movers instead. If you have anything tricky to contend with in your move - PODS will not be proactive with you - they will just let you figure it out (cause you're probably a moving expert, right?) and tell you the right thing to do after. They say their drivers and pick up folks are actual employees, but you'd never get that feeling. I did all the right things for my pick-up - followed all the checklist instructions and still got yelled at by my delivery driver. The pick up driver had no problem whatsoever and was out and done in minutes. I was then yelled at by their manager at the final location due to weather and driveway issues out of my control. You will never be able to schedule the pick up and drop off times - there is no flexibility. And even when you do get your window at 10pm the night before - the drivers will still just show up whenever they want. You absolutely HAVE to be there for pick up and delivery, because there will be problems and you won't be there to deal with it and you'll spend hours on the phone later. Their customer service agents on the phone are about the only nice thing about their service. They were a delight. Although - when it came to getting my refund - all that went out the window. My whole experience was an absolute nightmare. Just hire the full service movers. I wish I had and I'm paying for it.
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May 2023 by Don Hamler
Fred Hutchinson and The rest of the PODS crew were easy to talk with .Now a Days it hard to get good customer service and the Drivers were great also.....I think they need a raise...They were Awesome..!!!
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March 2023 by Miranda Howell
They tall you everything you need to know up front, no payment until they drop off the container. It's just a little pricey for me
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December 2022 by Barb Waldmiller
Our POD was delivered and picked up exactly when they said. The charges were exactly what was quoted. The condition of the POD was fine. This was a no-fuss, no-muss transaction. Would highly recommend.
