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September 2023 by Catrina R.
Henrietta is the best!!! Always willing to help with any of our concerns. Great customer service!
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March 2023 by Heather D.
Difficult return process if you use cash to pay. I tried to return a $15 wall register today. They could not find it on my card...maybe I paid cash. Highly irregular but possible. I said I was OK with store credit. They needed to see my license so I pulled up a pic on my phone. Nope, they wanted an actual physical license.. apparently didn't trust my photo altho they only need the license number which was clearly viewable (and i used it here previously) and the manager blamed it "new updates on technology and "thievery". What kind of BS is that? Not fun to be treated like a thief!! What about customer service?? Not happening at this store. Was also here to take the next step after getting a $1300 quote for a new carpet. Decided against working with them. Support local mom and pops where you know them and they know you. They are less likely to treat you like a criminal!
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December 2022 by Kelly S.
Always a great place to go when in need of some home items to fix up your place. Definitely talk to their experts about any home improvements needed, their great with giving advice and recommendations. Ran in here for some new outlets, great prices. Love the set up, easy to navigate when in a hurry.
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July 2022 by Krystle M.
I tried curbside pick up for my first time and my order wasn't ready so I called. The girl said "sorry curbside takes 2 hours but you can come in and we'll release the items to you." So after I collected my items I walked up to a counter where FOUR staff were standing around doing absolutely nothing. She could've easily sent one of them to collect my TWO items. WHAT A JOKE. And when I showed the she/her my order number her coworker (hopefully not a manager because that'd be a bigger joke) YELLED at her and said "I told you not to close that screen!" This place is a lazy circus.
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May 2022 by Joe M.
Looking for certain plants, called here to see if they had them. Get the recording ,eventually it rings! Then, back to the recording. Eventually, it rings again! Then, you guessed it, right back to the recording. They absolutely do not give a fuck here. Silver lining, while I was on hold I found what I needed at Garden Factory for a very fair price. Would HD have ever answered? Who knows, who cares, smell ya later HD.
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March 2021 by Vincent Viscardi
Making contractors wait 30 minutes in line behind people that are bored and looking for something to do is total BS. Contracts like me are forced to be out because were considered essential. We should not be forced to wait in line behind people that are looking to do pet projects. Get your act together Home depot.
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March 2021 by Shar R.
Had to pick up a sink at the Henrietta location the evening of March 16 that could not be delivered to our home or sent to the Victor location. The sink was at customer service as were 4 reps, all standing around conversing and looking at their phones with no other customers. When the transaction was rung up, it was $20 more than the online price and when we asked why, we we treated to eye rolling and hostile glares. One of the reps even tried to prove to us that the online price was the higher price, to which we showed him our online Home Depot search which clearly indicated the lower cost. After that, the employees ignored us and looked at there cell phones until we agreed to pay the higher price. At the end of the transaction, which was made by a (I assume) trainee, the cart with the sink was pushed in our direction with no offer to assist or even a "thank you." Needless to say, we will never be shopping here again
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November 2020 by Stanley M.
Writing a mixed review for the following reasons... first, I can't disagree with other reviewers about the vast amount of merchandise available at Home Depot. Huge... and most of the hourly employees are helpful. Truly are. But... it is a chain store, and $$ spent here diverts money from the local economy and the legendary local stores that continue to thrive despite the presence of big box stores like Home Depot & Lowe's. Not going to delve into the politics of Home Depot. YMMV. I only venture into Home Depot when Debbie's Supply, Morse Lumber or Black's Hardware doesn't have what I need.
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November 2020 by Bill B.
I came in the Henrietta Home Depot to buy some electrical boxes, I needed 7, but there were only 4 on the shelf. So I asked for some assistance, a young lady came to help, she scanned the item and told me that there were over 50 in stock. But they were in the back, so I would need to come back next week!!! Seriously!!! "COME BACK NEXT WEEK!!! WOW. Talk about horrible customer service. That is the definition of the customer doesn't matter!
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May 2020 by Jon B.
Stopped in over the weekend to pick up some flowers and new planters. Located on Jefferson it's easy in and out, store was busy at 9:00 am but to be expected with the Memorial Day weekend. The layout is easy enough to navigate, they have greeters (which I appreciate) in case you need directions. Found what I was looking for, and some extra items I needed that were priced right so felt like I scored. Lines at checkout were a little bit long, but marked well due to the pandemic, so ok in my book. I only use the garden center, however my handyman uses this store for household repair items and never has a problem finding what he needs. Will be back when I need more garden supplies, definitely recommend this home goods / repair store.
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January 2020 by Gail C.
Recently had a terrible experience here. Was looking for lighting and waited 45 minutes, while being ignored by multiple employees. When I politely approached one he was extremely rude and disrespectful! I left and went to Lowe's, where I thankfully received prompt, courteous service.
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September 2019 by Shannon B.
This store has very poor customer service. I had an awful experience in the nursery department with a very unfriendly associate who had such a nasty attitude she should not be working in a customer service position. I needed help loading my car and was told by her to do it myself. I told her they helped me in the past and ask her to call for help and the person on the phone said to do it myself. I left and went to Lowe's where I was treated with respect and friendly assistance. This is not the first time I've been treated poorly by associates at the Home Depot. There seems to be a lot of people who 'work' there and it's always very difficult to find help and when I do it comes with resentful attitude. I will be shopping at Lowe's moving forward.
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June 2019 by Darren S.
I think thos is my 2nd home I'm here all the time. The staff is friendly and always helpful. The prices are good along with services they offer
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May 2019 by Jen R.
"If you can build it we can help." Kids it's a home improvement store. They have just about everything for kitchen and bath fix ups, lamps, when it's that time of the year Grills, Christmas Trees and stuff and plants, flowers and herbs galore. Staff is pleasant and helpful enough. My only issue is actually knowing where the entrance/exit door is.. it's minor. They do have great sales and all kinds of fun stuff for your projects. I got my power tools and drill bits here, flowers and plants as well. They have their own lot. I'll be back
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December 2018 by Khoa L.
This location is really close to where I live, so I usually go here for quick household errand needs. The parking lot is huge, as usually is the case for most Home Depots. I needed the snake for clogged drains, and it's $2.5 in aisle 10, works great. Service is quick. They have self-checkout stations. The staff was very helpful.