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July 2021 by Gilbert Santiago
No recommended he keep my car for two weeks and did nothing I have to Pick it up and then bring it to him back because he ask my for a 1000 deposit then charge me for an oil change and others and not even change the oil, I will have to bring this to court.
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May 2021 by Matthew Rawlins
Great shop, does great work, and reasonable prices won't cost you and arm and a leg
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September 2020 by Brigitte Lee
Got it very fast, service completed within a day, and given helpful explanation of the problem. Great prices for the work.
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June 2020 by Rebecca Samuel
I've taken my car here for a few years and have always been satisfied until recently. I called and left a message (about a week ago) communicating that I wasn't happy with the last two experiences at Professional Auto Care and haven't heard back. I brought my car in for a repair and my check engine light was still on after. The part that was originally replaced had to switched out again bc it was damaged. This was free of charge and covered by the warranty. I had my car towed in after it said to stop the engine. I also told the mechanic that my car recently had to be jumped. The mechanic told me he would check it. I assumed (incorrectly) that my battery wasn't an issue bc he didn't mention anything about replacing it. Turns out I needed a new battery and the mechanic either forgot to tell me or didn't check it. About two nights later, my car wouldn't start at 10:30 at night. Ultimately I had to be without a car twice. The service was slow and I missed work. I had to find someone to replace my battery after the fact, despite my car being at Professional Auto Care for 2 days. I realize these are difficult times and I have had all positive experiences in the past...
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March 2020 by Peter C.
I really hate doing this but it's gotta be done. I called Jon to get my car diagnosed & get an estimate. He was able to look at my car that day & diagnose it & give me an estimate within an hour. Cool, so I ok'd the work. He wanted to wait until he got a check so it took me 1 week to get him a check for over $900. About a week and a half after that I had a bit of difficulty getting ahold of Jon so get an update on my car but I did eventually get ahold of him and he gave me an estimate for when my car would be ready. Those days passed & I didn't get my car back when he said I'd have it back by. 3 weeks after he got my car & 2 weeks after he was basically paid in full I told him if my car was not done that day then I wanted to cancel the oil change & wiper blades replacement (he didn't cancel it & charged me more than what he told me). He offered me a loaner vehicle so I waked 2 miles to pick up the loaner vehicle & it was a nice gesture but the van was pretty dirty even having rubbish in it & the gas light was already on like it was past E. So then I finally got a call 4 weeks & 4 days after he got my vehicle & 3 weeks after he was paid over $900 saying my car was ready. I gave him his van back with more gas then he gave me. My driver side door had a big scuff on it which he wiped off with a rag. He charged me for the oil change & wiper blades that I told him I was canceling $57. He told me the wiper blades were $8 each but charged me $10.99 each. And on the way home I got grease all over my hands because he didn't bother wiping off the steering wheel. I asked him why it took so long & he said he wasn't busy when he got my car but then got slammed after he was basically paid in full. He was paid & had my car for 3 more weeks after being paid over $900 so I guess paying in advance doesn't make it a priority. Other than that Jon seems like a nice guy but idk if I'd use him again. Their motto is "home if the honest mechanic" but I didn't find him to be upfront about it having to take so long or why it took so long & I got no apology for it taking more than 4 weeks or no thank you for my patience. Honestly I think he messed something up & it took him a lot more time to fix his mistake but who knows. What I do know is I've never had a mechanic hold my car for 1 week let alone 4 freaking weeks! Seriously 4 weeks & 4 days... that's almost 5 weeks!
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February 2020 by Roger Brainard
Always TOP Service
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November 2019 by Thrash2469
Does great work at a reasonable cost and stands behind his product. A little slow but that's due to him being a one man show but rest a sure the job is done properly with no shortcuts taken. Highly recommend bringing your vehicle to him for all your needs.
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June 2019 by Sara Francesconi
I had engine issues while on a weekend visit to Rochester, and Jon took the time to diagnose and fix the problem (despite it being a holiday weekend and super last minute). He was thorough, professional and so helpful- I wish I lived closer so this could be my regular spot for car maintenance and repair!
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June 2019 by Thomas Infantino
I had heard about this place thru a co-worker, and I am glad I took my car here for service. This is definitely my new home for all my car repairs. Honest, reasonable prices, and no pressure to up sell or get you to do unnecessary work.
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June 2019 by Rachelle P
We have been using this mechanic for a couple of years now and have always been happy with Jon and his work.
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May 2019 by Rachelle P.
We have been using this mechanic for a couple of years now and have always been happy with Jon and his work. We own a Kia Soul and a Volkswagen EOS. Jon has a knack for knowing what's up with our vehicles off the smallest clue which is pretty cool. My Kia had an ongoing issue that stumped a few other mechanics and he immediately knew what the issue was and fixed it. He's also proven to be honest with what our vehicles need and what maintenance/repairs can wait. Prices are very fair and Jon will go through an itemized list of every cost of repair over the phone with you before doing any work. Our vehicles are always done on time and a loaner is provided when needed which is convenient. Him and his staff are also super nice and personable - always a plus I absolutely recommend this mechanic.
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May 2019 by Vicki Musson
The slogan ses it all! Def the home of the honest mechanic! Phenomenal work in a timely manner.
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March 2019 by Sue Tag
Best mechanics on the east side. Honest and quick service
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March 2019 by Stephanie Rich
About 2 weeks ago, my VW Tiguan was brought to the dealership and diagnosed with quite an expensive repair. Jon had it towed from Volkswagen to his shop, the same day and quoted me a lower price. Although the repair took longer than expected (understandably so since it seems that Jon is the main repair guy, and with limited help), I am very pleased with the quality of work done, as well as Jon's knowledge of all the problems brought to his attention. It's hard to find a reliable shop that really knows what they're doing when it comes to a volkswagen. I am happy to have a place I can trust to bring my car for future repairs. I highly recommend Professional Auto Care!
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February 2019 by Richard welter
Excellent service, exceptionally knowledgeable and honest.
