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November 2023 by Jullian Beechler
Purchased a $3,000 sectional with warranty 5 years and called to do a claim and the guy came out did nothing but say it’s normal wear and tear for a year of owning! We are 2 older adults we don’t jump or do anything crazy on it. It’s broken in the middle guy said won’t replace normal wear and tear. And he “fixed a rip at the seam and looks terrible. The fabric is piling so bad it looks horrible but won’t replace it or let us select a new sofa after buying the warranty. It’s broken and fabric is shot but nothing excuses. I would never recommend buying here!
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October 2023 by Coral Johnson
Rob Campbell is an amazing salesman! No pressure yet extremely helpful, we’ll be returning to this location to purchase more furniture
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October 2023 by Cynthia Klima
Our salesperson was outstanding! She took us to the very things we needed - the purchase was quick, our item was in stock, we ordered our bed frame on Sunday and it was delivered and assembled by mid-day Wednesday! Super job, Raymour! This is why we have been a loyal customer for so many years!
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October 2023 by Lisa Barber
Great experience overall whether in person, on website or calling over the phone. We’ve purchased furniture here and the ongoing support for furniture maintenance is spectacular. Never have to hassle anyone to get support. Well done to the staff and manager at the Henrietta location in Rochester, NY
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October 2023 by Patti P
Robert made it super easy for me. He got me exactly what I wanted written up without any time to waste and that's what I wanted.Part B... Not only did Robert find me a smokin' hot deal & absolutely incredible mattress. But the delivery guys were amazing. They were super nice and they had it completely installed in less than 20 minutes, removed all the trash also. Thank you, Raymour Flanigan!
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October 2023 by Deby L.
We purchased a living room set and was told the love seat would be delivered 2 weeks later. We pushed the entire delivery date out 3 weeks. However we had to pay for the full set at the time of purchase. Couch and chair showed up (no love seat) We rejected the damaged chair and it was delivered approximately a week later. They said the love seat would arrive October 5th and delivery would be 2-3 days later. I called on the 5th and no love seat. I was told "maybe" in 2 weeks it would be local but not delivered. Hailey shared with me all dates are tentative. No one ever told us the dates were tentative. Needless to say we will never purchase from any Flanigans's again. I recently purchased also from Ruby Gordon and they were on top of everything. Stay away from Flanigans at all cost.
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September 2023 by Ayana
Pleasant experience and got the bedroom sets I needed for my children. Very quick experience, hassle free. Sales rep was friendly, knowledgeable and personable. Ample bedroom set options, extremely fast delivery.I typically hate in store shopping because the sales pressure causes anxiety but in this case the sales rep gave me space to look and checked in without pressure which was appreciated!!
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September 2023 by Curt Hamlin
Very much appreciated the time that the sales person spent on us. He took the time to not just sell us something and push us out the door...but took the time to understand us and then show us what would be the best fit (and what will not work, and explain why)! Great experience all the way around.
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September 2023 by April
This was my first time at this store and it's HUGE!! The salesman who greeted me have me plenty of space to wander and look, but would check in now and then. The selection was wide.The store also has an outlet store attached. It's set up nicely for display. In the back of that area is the last-chance, deep discount area. I was very pleased with my visit.The only reason I didn't give it 5 stars was the parking lot was in dire need of cleaning and repair.Photos are from the outlet area.
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September 2023 by Jenna H
I was there, immediately Robert, a very helpful salesman approached and directed me to where I needed to be. Helped with my financing in 10 mins. Or less! Great experience buying my couch.
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September 2023 by Lynne Haughton
My salesman, Robert was the best with customer service. He listened to exactly what I wanted was not pushy and I was able to make the perfect choice. I am very happy with my salesman and will definitely buy from him again I actually feel that he’s quite an asset to remorse, because I have had sales people in the past that were not nearly as helpful, good job Robert and thank you for everything
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September 2023 by Kimberly Lilly
Aaron helped us find the perfect furniture for our new home, he got us the best price, we left there very pleased! We tell all our friends and family… Raymour & Flanigan is by far the best experience we have ever had! Thank you?
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September 2023 by Lauren Domuracki
This is the second piece of furniture we've ordered from Raymour and Flanigan. Everything went well except our furniture was not wrapped in anything nor were the cushions. There was no protection for when they carried it inside either which made us nervous because if they would have hit anything the couch could have snagged or ripped or gotten stained. So far it looks good but it does have a bit of a weird smell from being kept in the warehouse. Will have to see if this goes away. I will say the first couch we ordered was the complete opposite. Everything was wrapped, the feet and cushions were protected for when it was brought inside.
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August 2023 by Jessica O'Neil
Edward was excellent! He greeted us at the door and was available for questions whenever needed, but didn't hover over us the entire time or corner us or pressure us with sales gimmicks. He was well informed about their products and pointed us in the right direction based on our budget.We appreciate that Raymour & Flanigan is upfront with their pricing. We were able to pick out a couch in our price range based on the tag without having to have someone follow us around and tell us what kind of a deal they're authorized to give us on each individual sofa.
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August 2023 by Craig S
Always have the best luck finding quality furniture at Raymour. Appreciate their quick delivery and follow through. Have worked several times with sales agent Rajeem, highly recommend him. Very knowledgeable and down to earth. This visit we were able to quickly find a mattress that fit our needs. We are also still very happy with a sectional we bought last winter.
