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April 2024 by Clint
Very helpful staff.
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April 2024 by Daniel Colwell
Person who helped me was very good, helpful.Measured my feet and I found a very comfortable shoe
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February 2024 by Michael Korbel
Craig was awesome. He did a custom fit on two different machines. Knew his products very well. Brought me out two sizes to try on. Great asset to your company for sure.
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February 2024 by Ron Altamura
Great products and great service from Hunter.
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January 2024 by Robert Mcafee
Great customer service very knowledgeable very friendly I just needed a pair of laces for my redwing boots the employee not only replaced them also cleaned and oiled them he also removed paint on them all at no charge from now on I will only buy boots from them!
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January 2024 by Peter Letendre
Some of the best customer service I have ever had. Employees are super knowledgeable and helpful. Their input was relevant after listening to types of shoe needs when shopping. 10/10!
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November 2023 by Mike S
Super helpful here. Knowledgeable dudes and they offered to put on my tough toe and oil up my boots even though they weren't Red Wings. My next pair definitely will be
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October 2023 by Chris
Amazing boots, but most of all an amazing customer service experience. I bought a pair of Iron Rangers a few weeks ago and decided to buy them in person at the Henrietta location due to hearing about the sizing being different with heritage boots. The sales team was amazing and the first salesman took his time, answering all my questions and bringing out numerous sizes and colors before I made a decision. About a week later I stopped back in to just confirm I had the correct size due to some tightness in the toe box. As I walked up to the store with my box the door was opened and held open by a salesman for me. I explained my concern and he answered all my questions, brought out multiple sizes again for me to try on and also gave me several options, to roll/stretch the toe box, or even exchange if needed even though they typically don’t exchange heritage boots. I could tell he just wanted me to be happy with the boots and he was passionate about boots himself. I ended up keeping my original size, recommended by the first salesman, and they have began to break in very well after a few weeks. If you need boots go to the Henrietta location and you won’t be disappointed. Amazing iconic boots, but most importantly an unmatched customer service experience.
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October 2023 by Dave Brower
I came in knowing exactly what I wanted and was in and out in no time. The guys in the store were extremely helpful, knowledgeable, and truly cared about what they were doing. I’m not sure how or why, but any time I’ve been to this store, the people there are always in a great mood, give excellent customer service, and truly seem to care about what they do, which is fairly rare these days. I have no problem spending $300+ on a pair of boots I know are well made and backed by a team of awesome people.
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October 2023 by Bill Randall
Had an issue with the boots purchased in January of 2023. ( wore the soles out ) Talked with Hunter over the phone he said come on down and we'll take care of it. He gave awesome advice and was so professional . I walked out with a great pair of boots and Red Wing has a customer for life. Thanks again Hunter.
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October 2023 by Rachel Van Alstine
I had a rather large gift card to use for Red Wings and we had previously been disappointed in the service and selection at the Buffalo location so we decided to drive one and a half hours to Rochester to see what they could offer us. Not a huge store, and when we walked in, there was a ton of people in there so I thought for sure we would be there for hours. However, that was not the case there were two staff members working and they were each servicing about three people at once and doing it efficiently and without making any customer feel like they weren’t getting the service or product the wanted/deserved. Next time my husband is looking for boots we will take the 1.5 hour drive out to Redwing in Rochester
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October 2023 by Derek Burnett
Salesman was very knowledgeable about the boots and was beyond patient with me. Expensive boots, I kept goi g back and forth, using inserts and salesman couldn’t have been more accommodating. Now he could have swore about me after I left, but I’d never know, he was awesome!
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October 2023 by Stroman Stroman
Awesome experience these guys know what there talking about I will always get my boots from here from now on!!!!
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August 2023 by Nick C
Brought in boots that I purchased about 14 months ago which were destroyed (the liner where the heel is was completely gone and 1 BOA lace was ripped apart) I was expecting them to say the boots were too far gone to save but instead they fixed them very well. Awesome service.
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August 2023 by Lafayette Thompson
Knowledgeable staff made my boot selection easy
