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March 2025 by C M
The pharmacist was hostile as soon as she was put on the phone to "help". Zero customer service skills & angry for no reason. Not sure where she gets off thinking that's how to talk to strangers who are just trying to figure out why Rite Aid Pharmacy screwed up my order.
The pharmacy team sucks at communicating, never texts when they say they will, they forget to fill orders, and they never answer the phone unless you call back multiple times. Then they act inconvenienced like we're not supposed to contact them? Sorry you have to do the job you get paid to do. All rite aids tend to have subpar service, but this one may be the worst.
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February 2025 by Moath Nasher
Dont wanna sound like a karen but the staff was extremely rude making fun of an elder man beacuse he wanted a reciept broke my heart
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December 2024 by Jayden Davy
They need to restock there’s barely anything in there.
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September 2024 by leyonna reese
They are literally the worst in switching but wanted to leave a review drive thru never open. Prescriptions are never done or ready they don’t answer the phone I’m on the phone they keep putting back to the main menu and hanging up on me it’s been 30 minutes since I first called them. And why have drive thru if we can’t use it. It’s convenient for me cause I’m pregnant nd I have a toddler trynna make stuff easy for me but y’all make stuff hard for people inconsiderate
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June 2024 by Jose Cruz
Worst pharmacy i have ever been too no privacy they yell out loud your prescriptions never have them when i come in always have to wait. Horrible im glad i change pharmacies
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May 2024 by BatMedic
Parking lot entrances/exits in need of dire repair. Huge potholes and steep apron will be scraping your undercarriage. I do not go here anymore. Its been like this over the past 2 years. Shameful. I go to the Rite Aid off Titus.
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May 2024 by A J
Cash said no Cashback at opening because no cash transactions happen yet.
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April 2024 by Percy Dinozo
The pharmacy associate I spoke with when I came in was so personable and helpful, and so was the pharmacist. Great experience!
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April 2024 by Our Home
Bright and clean with amazing Pharmacists, Pharmacy Techs, Management, and store staff. We high recommend this location!
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February 2024 by Ruby Lester
Rite aid curb service is Awesome. Someone brought my items out almost immediately.
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February 2024 by terrence oreilly
This is the worst pharmacy I ever had to do business with. Every time you go there the drive up is always closed. I waited in line for 25 minutes. One person waits on you while the others stand around talking. I’m taking my business elsewhere. These people are just plain rude. I see others have written bad reviews and still nothing is done. Poor way to run a store. I’m done. If I could they would get a double zero from me.
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January 2024 by Mari Gonzalez
The WORST pharmacy in Rochester, they close whenever they want. I've gone on 3 different days and all 3 days they were closed an hour or 2 before the time listed with no explanationas to why. Not just the pharmacy, the actual store as well. The pharmacy is 100× worse they have different hours literally every other day. The staff is extremely rude and super unhelpful. Drive thru is closed everyday, and the lady inside yells and screams at her co workers(saying "she's not going to tend to all these customers")WHILE customers are in line (ghetto). I'd rather drive further out and deal with a more professional rite aide any day. I just feel bad for the people that can't!!!!!
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December 2023 by T. Scott
0 stars would be better but Google won't allow that. The pharmacy at this location is the WORST pharmacy I've ever been too in my life. Their attitudes are nasty and just rude for no reason. Life must really suck to get up everyday miserable and it shows. The whole department needs to be fired and Rite Aid customer service values and etiquette needs to be reevaluated ASAP
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November 2023 by Juliana Marie
If I could give it zero stars I would, they’re unprofessional and they hung up the phone on me so many times I also have video footage of me getting hung up on and I spoke to the manager multiple times about this and it never changes, I walked in there and there was so many workers there and the phone was just ringing and they were watching it ring. Never again will I go to this pharmacy they don’t know why people need there medication or what they’re going through or how much pain someone could be in, they also show they do not care and they are very rude. All I heard when I walked in there today was customer’s complaints saying they were gonna switch pharmacies and honestly I don’t blame them and I’m doing the same. This is sad and unprofessional don’t work here if you can’t do your job right you’re just embarrassing yourself.
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October 2023 by Kathalyn Jones
I wish i could give 0 stars, each time I went to pick up my prescription the short light skin lady at the pharmacy had a terrible attitude, the first time I had just got out the hospital and all we asked is “how long do you think it will be” she replied with “I don’t know, i’m by myself” rolled her eyes, and looked behind us at the line like she wanted us to move, we asked again “do you know a time estimate” She replied again even more upset, “Again I’m by myself, i don’t know maybe 30 mins” it seemed like we were annoying her, by just trying to pick up a prescription. You do NOT need a job there if you don’t like it, you never know what some ones going through and it seemed like she simply did not care.
