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January 2024 by Bob Klie
Very friendly people at the store, great prices - much better than other pharmacies for the over the counter item I needed, clean and bright store.
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November 2023 by Rocco Viele
Great store
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October 2023 by TRACY S
This is my favorite branch (605 Titus Ave) of all the stores here in Roch, NY. The front end staff here, have always been very friendly, respectful, helpful and knowledgeable. Kudos to the new pharmacy staff too. They are upbeat, efficient, and friendly as well. System glitches aside, whether computer or human error, I always enjoy shopping here.My only caveat is the setup of your vitamins & supplements dept. Not just specifically your site but all of them in the area have this weird set up. Instead of the vitamins/supplements being categorized by brand only and then in alphabetical order, they are done both ways, causing you to look for a different brand specific item further down the aisle or even worse, the next aisle over.Additionally, No other dept is set up that way. Ex: If it's makeup all Neutrogena will be in 1 section for makeup by type. They also make facial care and body care products that will be in their respective depts, along with different brands, so easy find for each. Why are the vitamin/supplements grouped in such a disarray that you're going down multiple aisles to find what you need because it re-catorgorized multiple times in different sections. So if there is a new vitamin offering you'll miss it because it's all over the place. Now, I get that there are different forms (pills, powders, liquid, gummies etc.) But leave the mixed grouping to their smaller lines with 1 or 2 products to be bundled together. Those with multiple products shouldn't be scattered in different places amongst 2 or 3 aisles..Lastly, your store is the only carrier for a lot of these trusted brands of vitamins/supplements. No other pharmacy or store has certain lines that you sell in the whole Rochester and surrounding areas. I would say from a marketing, profit & logistical standpoint, not necessarily in that order, Rite Aid should want to re think inventory and capitalize on that with this new wave of health consciousness taking over in society.
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August 2023 by Jim Muller
Called in a prescription and got 4 phone calls in 24 hrs telling my prescription was ready. It doesn't seem like rocket science to make it just one call.
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July 2023 by Alex
I spoke with someone (unfortunately didn’t get their name) who helped me with allergies. Not a pharmacists, just someone who worked there. She gave me awesome advice and I didn’t have the time go back and thank her properly. I live out of town. All her tips and help have made a big impact on my allergies. Thank you for your amazing help today, I hope leadership understands how much of a difference you’re making.
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June 2023 by Kate Leonard
This is a few blocks from my home, yet I have not had a single successful script refill in the four months I've tried. My own doctor's office is flabbergasted at the amount of calls needed to refill an inhaler. They've sent me around to three different locations around town to pick up a monthly maintenance drug. Not attempting to fill anything here again.
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May 2023 by Kasey Marie
Peggy (blond older lady) snatched a product out of my hand because I wanted to see what color it was. I was going to buy it and she said no thanks now it has germs on it. Extremely rude.
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April 2023 by Kasey Dudkowski
Peggy (blond older lady) snatched a product out of my hand because I wanted to see what color it was. I was going to buy it and she said no thanks now it has germs on it. Extremely rude.
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April 2023 by Joni
Great store,clean and associates are pleasant and always willing to help.
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March 2023 by Stephanie
Waited over half an hour in the drive thru pharmacy and still haven't been helped!! There is usually a wait but never this long!
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February 2023 by Cathy Beaton
Each visit to the pharmacy has ended the same way. My interactions with the surly or outright rude pharm techs are exhausting. Attitude is repugnant. This last trip was same old, so I am transferring my prescriptions to Wegmans now. The front store folks are awesome. The pharmacist is ok. But the pharmacy clerks...WOW...if you hate your job that much that you have to be rude to customers, go find a different calling.
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December 2022 by Anthony Caliri
The Titus Rite Aide Store in Rochester NY has the Best employees that I’ve seen in years. They’re all friendly, knowledgeable, and are willing to assist you immediately. Rite Aide now understands how to become the leading store, over the others. Shrinking they’re market share has made them more efficient, and makes them standout from all the other competing stores.
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November 2022 by Karen Bunton
Our Experience at Rite Aid at 605 Titus Ave. In Rochester, New York has been my favorite store for at least 10 Years. They are very caring and Helpful to everyone. I am in a Wheelchair and the help they give me is Extremely Awesome. I notice they are helpful to Everyone. Thank you again Rite Aid
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August 2022 by David Dais
I rarely if ever shop at Rite Aid but needed something from here today that only they had. I couldn’t quite find what I was looking for and asked for help and they guy at the counter was super helpful and helped me find what I was looking for.He also price-matched the item that was cheaper online than in store. Overall, I would definitely come back here again.
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June 2022 by Rita Parks
Great store, convenient location, very clean and very nice personnel. Our favorite store for products and prescriptions.
