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January 2024 by Gholam Heidary
I called this company to rent a high ceiling van, and I explicitly told them on the phone I will not use their insurance either.They told me they have one which is about 16 foot.I went to their location and I realized they are referring to a box truck not a van to get a customer to their door.I accepted their truck because I needed to deliver some kitchen wares and appliances to a customer of mine in Syracuse.I drove the truck to Syracuse without any issue. However, when I was ready to drive back to Rochester the truck wouldnt start. I called their customer service and after half an hour they wanted to send a road assistant to my location.I managed to start the truck before tge roadside assistant and drove back to Rochester and called the customer service to cancel the roadside assistantce.I gassed the truck before going back to their depot from a very close gas station.The next day I was checking my email, and came across their email.To my suprise they charged me for two types of insurance ($37, $26)and they didnt told me when I got their truck that they included the insurances.They also charged me about $20 Fuel service, and $5 for disposal. I left nothing in the truck.I will not go to this company ever again, and I recommend every one to choose carefully.
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October 2023 by Luane Debell
Leaving a review for my husband Jim. He has had wonderful service from Ryder Truck Rental on Jefferson Rd for his business Ratchet Solutions. Everyone there is extremely friendly and helpful. Blaine has especially been very helpful. Ease in reserving trucks. Trucks always in good condition.
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July 2023 by Barbara Abrantes
Driver drove me off the road, honked at me 4 times, and flipped me off while driving in the middle of rochester.
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April 2023 by Clint Walker
Fast service friendly
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January 2023 by Devin Rostron
Fuel Island guy was super nice
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July 2022 by Kevin Woods
Great service and quality vehicles
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May 2022 by Dwight Davis
Applied online inquiring about leasing. I got a call back from 585 area code last four digits of the phone #4238 stating that they were out of inventory on the particular truck I wanted to lease, that my best option was enterprise or u hual, 15yrs trucking i was looking to downsize with a valid usdot# and class a license and credit and that's my best option...I don't think so! I'll like to see what your competitors options are.
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May 2022 by Nicole Bartlett
Ordered a mattress in November 2021; Ryder was a no call no show for 3 scheduled deliveries then lost my mattress. Cancelled the order, re ordered in February 2022, again no call no show twice. Very unprofessional when they answer the phone and just not a great experience. Wouldn't recommend to anyone.
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April 2022 by BUB
I work for a moving company and I must say Ryder is quite Better than U-Haul & by far better than Penske.
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February 2022 by jon Fisher
The best in service, Mark is very precise and understanding!5******
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July 2021 by Stephen Donohoe
Good place to deliver says greener-dayz.com
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April 2021 by omar alban
Amazing stuff
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February 2021 by Mick Amsden
I pulled into Ryder and stopped at the fuel island. After standing in the cold for a while a guy comes out and announced he's not a fuel jockey. I said that's okay I have a headlight out. He tells me they don't have any bulbs. Then he tells me that he doesn't have time for stupid stuff and it was going to be a 2 hour wait before they could get me in. I left.
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December 2020 by Tom315er
They got trucks for rent
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September 2020 by Joseph Williams
Terrible
