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March 2024 by Big Tim
Excellent service! It took them almost no time at all to replace the windshield. Under an hour. Professional service and very courteous.
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March 2024 by Señor Biscuits
Friendly staff, nice waiting room
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December 2023 by Thomas Anthony
Wow.Talk about Speedy, Efficient service.Had a Replacement Rear Hatch Glass scheduled in 1 day after the Claim was filed.1 day later Safelite was there.Glass Technician Jamihl showed up on time and got right on it.Car was parked in a garage and the Weather was on his side today (11/30/23).We were his last job of the day.He was cheerful, upbeat, and seemed to enjoy his Career.A refreshing Attitude in a year of bad Customer experiences with a lot of businesses, fyi.Absolutely use Safelite!And if you’re lucky you will get Jamihl!5 Stars all day.
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October 2023 by CK PREPPERS
These guys did an amazing job. Highly recommended for auto glass. Ty guys
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October 2023 by Summer Nicholas
In May 2023 the Scottsville Road location in Rochester, NY attempted to complete a glass replacement which led to months of follow-up work and effort on the part of the customer. Unfortunately, the technician messed up the glass replacement and caused other damages to the car. What is more unfortunate is the branch Quality Manager did not agree. Thankfully, the manufacturer of the car, as well as the customer's insurance company agreed with the customer. After taking the car to a collision body shop recommended by the manufacturer's dealership, all the damage caused by Safelight (including a faulty glass replacement which made the car undriveable when it rained) was repaired. If you ever have to work with Mark Mahoney at this branch, run the other way or ask to speak to his supervisor instead (especially if you are a woman.) Mr. Mahoney was not professional. Daniel, the repair technician, who originally worked on the car, should perhaps have some additional training classes. Wish I could give 0 stars for a score.
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September 2023 by Chloe P.
My new windshield was installed. When I tried to drive my vehicle for the first time, my windshield wipers did not work at all!! Thankfully I have a smart husband who saw the were no longer hooked up after Safelite replaced my windshield. They also never put back the molding around it correctly. My husband put it all back together. What a crappy job Safelite did. Get with it people, you should have tested my wipers before you left.
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August 2023 by Jerome J.
This place is horrible had a crack very small and couple minutes tech came to me and said the crack got bigger when i work on it so now you have to pay 500 to get it fix. I was upset because i should not have to pay for a mistake you cause. Then he says come back tommorw long story short he did not do anything but more damage and i will never go to any safelite again. After reading reviews this company do this a lot. My car insurance recommend them but i will tell them also horrible company. scottsville rd location in Rochester, Ny
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August 2023 by Jared P.
I had this company come out to replace my cracked windshield and the technician was there for a short time and locked my only key in my vehicle, then decided to just tell me he was leaving because he didn't know what to do about it. I called the rochester ny manager, Jeremy black, and he didn't offer to help at all and actually suggested I hire a locksmith to come open my vehicle amd pay for it out of my own pocket and I would be reimbursed for this. I sent them the invoice and they " submitted it" I called every week to get an update and they said it could take up to 4 weeks for approval. He we are 5 weeks later and they lost my invoice and decided not to reach out to me but to just let it go. I called and talked to Jeremy black about it and he told me that he is doing what he was told to do, which is nothing at all. I am out of pocket 272.16 at this point and they refuse to reimburse me. I hope this get back to asomeone higher up than this fool I have had to deal with and I hope he gets fired. This is the stupidest thing I have ever had to deal with in my life. I wouldn't let this company sharpen a pencil for me
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August 2023 by J B
Great customer service! very friendly staff fast and quick too. Highly recommend this place.
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June 2023 by Deemannee Autoblog
THEY MADE A APPOINTMENT FOR ME TO GET MY WINDOW FIXED. It was a 2 week wait. They sold my window that was already guaranteed mines to somebody else and pushed my appointment back another week. I’m 3 weeks without a window. Thank you safelife
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May 2023 by Jeanie Dreams land
I've been waiting for my piece of glass for over 5 months. They keep telling me it's a shipping and it's on the way They cannot give me an exact location of where it's coming from or where it's at on the shipping. No tracking number sounds suspicious safe like. I really like you to resolve this . my back quarter panel window it's still not fixed I feel like I'm getting yes. The run around from every employee that works there
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April 2023 by Marnie R
MY 2022 Subaru Forester had a crack. scheduled and drove 2.5 hours to drop off my car. tech called and was super apologetic as he broke the mounts for the eye sight camera off on the new windshield and had to replace it. the woman service manager on the other hand was horrible and rude and told me it will take a while for her to get authorization for the 2nd glass (they broke it) took weeks to get a new glass and a call back and my eye sight camera was in the back in a box. tech was kind but manager was horrible. new management are no longer caring as they used to be pre pandemic that is for sure.
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April 2023 by Christopher Doser
Very helpful! Just needed a second look at my windshield and they were more than willing to take a look. Thank you!!
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April 2023 by avie ryans,jr
Great service very accommodating and on time.
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April 2023 by Sarah M
After receiving two reminder text messages regarding my appointment, wasting my whole Saturday (the day before Easter) as I waited for my "between noon and 5pm service", they never showed. Couldnt even be botheted to call or text that they weren't coming.
