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September 2023 by Jun Lin
Never had a problem until recentlyPlaced online orders was told they received order/paymentNo update on shipping still says processingIts been weeksTried calling multiple times and im either placed on hold for long periods of time until im hung up onNo return callsNo return emailsNOTHINGWHAT HAS BECOME OF THIS BUSINESS THEY WENT FROM ONE OF THE BEST TO THE ABSOLUTE WORST!
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September 2023 by Kathy Carter
My grandson loves his new bat and ran outside yelling “I gotta swing this a few times” ! Thank you Smash It Sports, we’ll definitely be back!
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August 2023 by jj pettersson
My brother and I each ordered the 2 bat mystery box. 2 bats ($600 value) for $200. The package said popular bats random selection. We both received 2 $99 clearance bats. Dont waste your money
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July 2023 by Nox TV
Worst customer service ever. Was rude and hung up on me. They didn’t care about what I was trying to say because my package not received. Their actual words was “Call the police”. When all companies have a contract and insurance with mail delivery companies. DO NOT BUY FROM THEM.
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June 2023 by Kathryn Velderrain
If I could do no stars, I would. Shoes run a size smaller than stated. They want us to pay for return shipping and additional $7 for original shipping. I don't do double dipping. I'm okay with doing return shipping. Bad customer service.
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May 2023 by Thomas Riter
Super easy to deal with, got my bats usually within a week, unless a preorder. Super easy to navigate the website and GREAT deals! Highly recommend
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May 2023 by Kaleb Pitt
Ordered a new miken bat this year. Upon arrival from ups it appeared the bat had been damaged in shipping. Emailed customer service some photos and had a new bat coming same day. Very good business to deal with
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May 2023 by Robert Banner
Very fast delivery, and allowed me to make a change to my order, after I had already made and paid for merchandise... Very great experience and Very Happy with Product...
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April 2023 by OgYkee Official
Very disappointed, I ordered kp23 with the Brake in option and the bat is like new still in 275 compression out box they just take out the plastic paper and that’s it don’t buy it the brake in service they scammed you don’t buy it really disappointed ? and then they tell u, you can’t return cuz supposed they do the brake in service and the just take out the plastic and send it ‼️ Scammers With That Service ‼️
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March 2023 by Isaac Miller
I ordered a hat from them on thursday before they closed and paid for overnight shipping so i would have it before a tournament that sunday and didn’t receive it till monday if i would of known that i could of just done regular shipping and received it at the same time if not a day later.. There not willing to work with you giving you a discount code for your next order to make up for it or nothing i would just go through other slowpitch websites for your gear or honestly amazon prime is what ill use next time they have the same stuff and way quicker shipping
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March 2023 by Will Carruth
Horrible Customer service. The artwork department refuses to give or sale the logo to a customer. Would not recommend this shady manufacturer.
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February 2023 by eric jones
I good place but the have a coach for 15 u the he treat the kids bad curse to the kids he only want to win he don’t care anything els. He drink alcohol when he coaching ge get drunk at the hotel and start argue with the parents. Really bad perdón. Smash Is a good organización but they need to check the coaching staff
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February 2023 by raekwon knight
Shipping policy is worth NOT purchasing another item I’ve bought things here but if you ever need to make an exchange or return it will cost you an arm and a leg. They are rude about the whole refund policy
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January 2023 by amber carlson
Great Customer Support!! Ordered the wrong bat on accident. I was informed that as long as I didn’t remove the wrap to send it back and they will send the bat I wanted. This whole process took approximately 2 weeks. Great experience with no problems!
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January 2023 by Brandon M
The shipping policy is worth NOT purchasing another item… I’ve bought several things here but if you ever need to make an exchange or return it will cost you an arm and a leg. You can get these products anywhere why risk it!!!
