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January 2024 by Phil Goetz
Fixed my shoes perfectly, reasonable and quick.
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May 2023 by Shanterra “MzTeachaLady” Mitchum
The website says pants but she does not do pants. She told me they dont do the small zippers im not sure what that means but she never looked at my items.. i think pants should be removed from the website
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February 2023 by Ashlynn Marcum
Alright I have alot to say here, first the lady at the desk is QUITE RUDE.. NUMBER 2, I HAVE A $400 PAIR OF JORDAN'S THAT ARE COMPLETELY FD BECAUSE OF THIS PLACE. MY FIANCE BOUGHT me a pair of Rare, worn once maybe twice "what the" jordans.. she was trying to surprise me for Christmas. They had a spot on the yellow one and knows I'm real weird about my shoes being nice. Not only did it take them two months to do something I could of done in 10 minutes.. they smashed the toes due to man handling. And also rubbed the purple of each shoe. The tried to fix it but somehow got Purple paint on the yellow and also the blue. A big drip mark at that purple paint or whatever ey used. Now I feel like this is very unacceptable. They got paint on everything but the spots they rubbed off to begin with and were trying to fix!!! I'm so irritated and I'm sure my fiance is gonna leave a bad review. I lightweight want my shoes paid for. If they couldn't do it they should of never said they could! Now I have a pair of shoes that look like they have been worn over and over again..???
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February 2023 by Maddie Mason
I went in to get my heel fixed. I needed it done ASAP because I was leaving for vacation. She took the heel back and stitched where the issue was and gave it back to me within 5 minutes!
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February 2023 by Ashlynn M.
My fiance bought me a pair of very expensive rare jordans for Christmas. They had a small stain on the yellow one which is on the right. Well considering its now February 11th and I literally just picked my shoes up from "sofias shoe services" today and they've been there since December 16th at the least. Very little communication to say the least. It was supposed to be a surprise, but obviously she had to inform me of the whole situation. She called after about 3 weeks, and then the guy said another week. (Had to match a color or something of the nature ) so another week and a half goes by, STILL NOTHING. We stopped in, met with the rude lady in the front and she went and grabbed said shoe. (Incomplete said they were waiting on the color to come in). Alright so today we called because hey we get it things happen.. guy says to my fiance," oh they've been finished." Feb.11 so again WE HEARD NOTHING, UP until this point. I go pick the shoes up and I take a once over. My heart sinks because the one shoe they were supposed to fix looked like shit. The purple had been rubbed off both sides underneath the yellow. The yellow was the initial color where the little spot was, that needed to be cleaned originally. I looked at the rude lady and pointed it out directly. She knew I wasn't happy, and said it would be weds before they could fix it.. I REPLIED WITH NO I CAN DO IT MYSELF.. THE SHOES LOOK TERRIBLE AT THEIR HAND! Alright so I get home in better lighting, I see purple paint on the yellow, and on the blue where ITS NOT SUPPOSED TO BE! BUT NOT ON THE SPOT WHERE THEY MANHANDLED THE SHOE BY SCRUBBING SO HARD THE PAINT HAD WORN ALL THE WAY DOWN TO THE WHITE!!!!!! SO THEY KNEW THAT THE SHOE WAS TOAST BEFORE THEY EVEN HANDED IT TO ME! THE PICTURES SHOW EVERYTHING THATS NEEDED TO SEE..
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January 2022 by Gerard D.
Incompetent. Told me they would match the lace of original Timberland and did not; looks like it belongs on a work boot. Supposed to re-string the shoe but had to cut the stitching to do it. I could do better myself... and intend to. I don't know how they manage to stay in business.
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January 2022 by Adam K
They did an amazing job repairing my Allen Edmonds wingtips. They look brand new and will last for a long time.
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November 2021 by Naomi Harel
Poorly done handbag repair and in only a few months is coming apart. And the price quoted was apparentlyfor only ONE strap, not the two that clearly needed stitching so upon picking it up, the price had doubled. Will NOT be returning EVER.
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November 2021 by Michael Lee
Avoid this place! The manager is totally rude, but even more shocking is their total incompetence in scheduling pickup. I just made my third trip to the store to pick up my order, and I was turned away because they continue to miss their own deadlines. It’s been well over a week since their original promise date and still not ready (and several weeks since drop off). And the manager doesn’t seem to care. No customer service. No integrity. Please avoid at all costs. Disappointing.
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October 2021 by Mike L.
Avoid this place! The manager is totally rude, but even more shocking is their total incompetence in scheduling pickup. I just made my third trip to the store to pick up my order, and I was turned away because they continue to miss their own deadlines. It's been well over a week since their original promise date and still not ready (and several weeks since drop off). And the manager doesn't seem to care. No customer service. No integrity. Please avoid at all costs. Disappointing.
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May 2021 by Max K.
DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I trusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend
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May 2021 by Stephanie K.
DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I trusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend
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May 2021 by Corey C.
My Girlfriend took her beloved Sperrys here. She had owned them for 10+ years and they are very important to her. They're in very good condition for their age but they needed a cleaning and a small spot patched up. The shoes came back a wreck, globs of glue around the entire shoe, the leather was slighting cleaned....but so aggressively that the lacing was fraying and the toe was scuffed. The sole of the shoe wasn't even touched, it was the same color and had same dirt still on them from when they were dropped off. They came back worse than when dropped off. My girlfriend was absolutely crushed, she was originally told they had experience repairing/cleaning Sperrys. But then when she went in for a refund they played it off that the reason the shoes came back that way was because of their age. In my mind, no one is taking brand new shoes to be reconditioned/repaired...they're all going to be of age. She did get a refund, but the whole experience and lack of care for the damage to her favorite shoes was just awful. Especially when they have you pay before they provide any service. I'd stay away if you care about your shoes.
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October 2020 by Lisa Ritchie
Called the day before to verify the hours. Showed up today with some shoes I needed fixed, the OPEN sign was on, but the doors were locked and no one answered the phoned. Called later to discuss what had happened, and was told I was wrong. I'll take my business elsewhere.
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September 2020 by Ann Publow, SPHR
A great place with terrific staff!
