October 2025
Honestly worst experience I’ve had with an airline in a long time. We had lost baggage and the baggage claim customer support was about as unhelpful as can be. Then after being unhelpful they refused to answer the phone for days. I got 0 help and 0 solutions and they seemed not to care at all. 1/10 never again
June 2023
Very poor service. ROC airport cargo needs to step up, hire some people and train them to work. Would be helpful if they were open like before 5-11 and had at least minimal customer service. People who work there are just rude, clueless and unwilling to help. We are paying customers by the way, not asking for favors.
April 2023
The flight was late and there was no wifi. Not the best experience.The icing on the cake was that the plane was uncomfortably warm.
