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March 2025 by Melissa
Staples donates more money to the republican party than the democratic party instead of splitting it evenly or refraining from taking a political stance. If you are a Democrat, shop somewhere else.
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March 2025 by Therese A
Had very swift service from printing services as well as quality
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February 2025 by Michelle Cramer
Went to return several items from Amazon today. Young man states you can only rtn 10 items at a time. States it will crash system. Have to come back another time if I have more. Thankfully I had combined some of my rtns. Still not clear if it's 10 items or 10 rtn codes. Either way. That isn't very customer friendly. It would seem something could be done to accommodate. After all Amazon doesn't tell you this when you are processing rtns. Amazon selects Staples sometimes & you don't have a choice but to go to Staples.
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January 2025 by Bex F
Staff is friendly but I never get my order right.
Most recently ordered 60 copies of something. The put 30 in my box and left the rest on the machine. When I came all the way back to pick up I had to wait for 10 min for someone to just hand me my copies 😕
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January 2025 by Phil M.
They will sell you a bogus warranty and then claim not to know anything about it. Hundreds $$$ down the drain ... I think the extended warranty was nearly 30% of the computer's price. We all know better than to buy these but I was assured this one would be honored in all but the most extreme circumstances. Nope. When there was an issue I got gas lit and pushed off. I never did get that call from "The Manager" that I was promised. In the end this all amounts to fraud.
I bought 3 laptops from this store in 4 years. Never again.
I'm leaving a couple of stars because the staff in the self-service printers and shipping area have been helpful in the past.
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December 2024 by Keith Consaul
Workers are rude & lazy- Only the by the computers and copiers was nice, helpful, guy cashing me out wasn’t helpful , very lazy and needs a lesson in customer service- 2 older ladies by the computer chairs would rather talk between themselves then help me- So i helped myself even with a torn rotator cuff! Fire them all hire new staff!
Leslie H- i will never come back to your store. FIX YOUR STAFF-
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November 2024 by Anita Nicoletta
I have always loved the Staples Store. I have purchased many items over many years and have been very satisfied.
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June 2024 by Mary Avery
My husband thought he needed a monitor cable because our monitor was not working. Staples Penfield NY was out of stock of the cable. The sales associate offered to check the monitor in the store. It turned out it wasn’t the cable. Sales associate said it may be the video card. Since our computer is old we are now thinking of purchasing a new computer and will be buying it from this Staples because of the helpful sales associate.
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June 2024 by Michael Maiorino
Timely and friendly service by tech services...my first place to come for help!
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May 2024 by Ed Wallace
Friendly service.
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February 2024 by Katherine Curtis
Grace and her team at the Penfield Staples go above and beyond. We had a complicated return and she gave the time and care to help me to her fullest capability. Not only that, whenever I have question about a product she is knowledgable and helps me get what I need. So grateful and thankful for Grace the manager, the team and the store.
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November 2023 by Miles V.
Horrible service by the people got told by young male associate "I don't give a fuck" Would not recommend.
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June 2023 by Lady “Lady B” Blessed
I normally patronize this location, however the service is slacking. Went in today to purchase a printer for my home office,after waiting so long for assistance, decided to make my purchase elsewhere.
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June 2023 by Lillian Balkum
I normally patronize this location, however the service is slacking. Went in today to purchase a printer for my home office,after waiting so long for assistance, decided to make my purchase elsewhere.
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February 2023 by Florin Bocarnea
Many items on shelf as empty boxes not available on hand and can waste time at cashier to find out that the empty box is on the shelf for no reason
