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December 2023 by Tracy Tang
Fast customer services. I got my Internet access device within 20 minutes. Good price too
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September 2023 by Julie C
My review has two parts.First: this store - the associates here are a delight to work with. They're very honest and upfront about pricing, will share with me EXACTLY what will be on my bill, and they're always friendly to whomever comes in the door...even to grouchy people. The store is always immaculately clean, hand sanitizer is available everywhere. Parking is convenient, but the lot gets tricky when it's busy.Second: the service in my area. Speeds in the 5GUC areas are phenomenal - as fast as Greenlight Networks (my home internet provider). I don't drop calls as often as I did with the big red V, but still occasionally drop a call. Call clarity is really good as well, which is important to me as I use my phone for work to call customers and partners. For more rural areas, in the southern tier of NYS, populated areas have service, but areas that have more cows or wildlife than people - you won't have service.Overall - T-Mobile is a good value for what you get, and we are happy with the service.
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July 2023 by Misa M.
Amazing service!! This location is clearly customer focused. I came in with several issues, ranging from service plan to a broken phone. I left more than satisfied—as Dave took the time to address every concern. Each issue was corrected. Today’s engagement with Dave reminded me of why I remain a loyal customer to T-Mobile.
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July 2023 by Bridget Querns
Forget Jake from State Farm. Jake from T-Mobile will be your new favorite Jake. But seriously, we came in with a pretty tall order and despite technical issues, he was super pleasant and got us taken care of in no time. Wonderful customer service, and highly recommend!!
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April 2023 by Jamie Rada
I don't normally leave these but i am furious. Absolutely terrible service. I paid for a plan for my husband and i my husband had to go back to the store that night with his old phone to pick up the new phone and transfer his data. They charged him again. Now the store manager will not answer or return my calls. I called corporate and also learned the $160 bill i was told i would have every month is $90 off. The iPhone's that i was told came with the plan are an extra $100. I do not recommend it is not worth it.
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April 2023 by Anita Principi
Dave was so helpful, courteous, smart.Pleasure working with him. Solved my problem. Thanks Dave
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March 2023 by Mackenzie Ulivas
Dave was extremely helpful with upgrading my phone and answering any questions I had regarding my phone plan. One of the quickest/easiest experiences I’ve had at T-Mobile in years.
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March 2023 by James Warden
Service was friendly, efficient, and very helpful, got a free screen protector I didn't know I could get
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February 2023 by Francesco Renna
I would like to thank Thai for helping me pick out a phone that wasn't to expensive and served my purpose. He steered me in the direction of the OnePlus Nord N20 5G which I love. He is a very knowledgeable and curious sales person. He perfectly set up my new phone and even came out to my car to reset my Android Auto. I highly recommend him to anyone looking for a phone at the Howard Rd. Location. Thanks again Thai.
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October 2022 by Lilly Rozzi
Awful. Whoever the white guy with the beard that’s been there for a while is incredibly rude. Should not be working in customer service he dismissed my boyfriend and moved onto the next customer without any explanation to his situation. Clearly does not know what he’s talking about because after calling corporate we were able to get out situation handled. Even if he wasn’t able to help us he could’ve been a little more understanding or talked without the attitude.
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August 2022 by James Lynch
I've been a customer for almost 3 years; phone upgrade information given me yesterday proved false today! Didn't seem to care about me, the customer ?
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August 2022 by Jade Berry
Went into tmobile not sure what to expect what looking for something better then straight talk but still with a reasonable price ! Dave the manager was phenomenal to me and my family even put on YouTube for the kiddos ! The man has great knowledge and did his best to get us brand new phones and a low priced plan with everything we needed ? 10/10 recommended this location
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August 2022 by Deidra Brooks
First impression is an ever lasting impression. The customer service is awesome. (Dave &Thai) are the truth. They took their time and explained all the details for our plans and making changes while saving us money on our monthly bills and recommending the best items for my grandkids. They explained their newest promotions and updated all our products. They made the necessary phone calls several times to update our service.
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August 2022 by Dorian McCloud
Overwhelmed with gratitude for the wonderful experience I had today with the t-mobile experts located here!! They are very patient and kind, they listen to your issues and make sure you are fully satisfied with the resolution. If you need help or have questions, this location goes the extra mile for customers. I love it here!!
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August 2022 by Lisa Zimmer
The staff here was very helpful and patient. They also gave me discounts because of How long everything took.
