-
March 2024 by Tim B.
Great customer service. Explained everything that I needed to know to get a new phone.
-
February 2024 by John Nola
Kerry is amazing here is her only fans account
-
December 2023 by Robert Apps
Had to wait to be helped but when they did, they fixed our plan problem.
-
September 2023 by Dave B
T-mobile as a company left me frustrated. Kenny and his team at this location were unbelievable dealing with a very frustrated customer (me).
-
July 2023 by Antoine Reeves
I would like to explore products without being asked what do need, sometimes a person just wants to look around.........
-
June 2023 by Megan Cloutier
We went in to review our plan options and upgrade our phones as well as add a line. Jade helped us and did an awesome job. We got everything we needed!
-
May 2023 by Mike Johnson
Excellent and knowledgeable staff. My wife and I went in to switch 3 lines (from 2 different Verizon accounts) and the acquisition of 3 new phones. Christian was phenomenal and patient throughout what ended up being a two hour process that stretched a little past closing time. Our first impression of T-Mobile was a great one. Thank you to the whole staff, and in particular Christian, for making a complicated process easy.
-
May 2023 by Splendour Key
The T-mobile service was awesome at 100 Marketplace in Henrietta, Ny. I’m now on a better, cheaper plan. Thank you staff and especially Jayde for getting my phone to back operating correctly. She’s relatable, funny, and makes the process easy. ? #HappyIHaveMyPhoneBackWorking
-
April 2023 by jonathan perez
I had some issues with the company and was bounced between stores and customer service. When I got to this store, Jayde was so helpful in resolving my issues and going the extra mile to ensure that my phone would be sent out. I highly recommend going to this store, not just because it is a corporate store, but the service and kind hearted employees like Jayde
-
March 2023 by Mateo Feo
I’ve purchased several phones here, plus all of the extras, and have had great customer service every time. It seems my experiences here get better each time. The last time I was in store, I was helped by Emily. We had a small issue, to no fault of hers, and she ensured it was fixed before I left. With that being said, she was very quick. In the past, I have also had great experiences with Jayde. I will ask for these employees time and time again.10/10
-
March 2023 by Marie Gush
Brought my 85 yo mom in after all her contacts were accidently deleted. Jonathan who was working 3/21/2023 was very attentive, polite and very knowledgeable. Offered to bring over a chair to sit in while he trouble shot the problem. Made her feel at ease. If you go to this store, look for Jonathan - he wears a T mobile black vest with the recognition pins on it.
-
March 2023 by Nancy Reger
Jayde was amazing! Answered all our questions, was great at troubleshooting... very happy
-
March 2023 by Jeremy Palmere
Went in for a new phone, quick service, Jayde and Drew were awesome.Definitely recommend this store
-
February 2023 by Richard Fitzsimmons
Rude and not attentive. They were worried about everything else but the customer. The store in marketplace mall in so much better. Will not go back I WILL go to marketplace
-
January 2023 by Deron Berkhof
Coming from ATandT, it was a pleasure to receive prompt and quality service. Changing carrier with 3 children was not easy but with Pavan’s help to match plan it was doable. Then Jayde Davis delivered incredible service, multi-tasking and maintaining a professional and friendly demeanor. She was so helpful and a joy. They seem to have great things going at this store. Thank You
