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February 2024 by Christina
Employees are rude as hell and unprofessional. Too many other T-Mobiles in Rochester for me to go to this one
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January 2024 by Chingisgold
Nice salon. Fast customer service
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October 2023 by MrMrs Kro.
They bounced back nicely and got the job done ?
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August 2023 by Emily O’connor
ignored when i walked in. seemed like they didn’t want to work
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July 2023 by Akanni D.
Good service With a good customer support and its so much better with T-Mobile network
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June 2023 by Talisha Mccullough
These people will set you up for a quick sale I went for a up grade willing to pay around 400 for a new phone they run game and tell you this is free with credits ect... so I called the same day to make sure and sure enough they were lies the supervisor promised to fix it now I have called every since to try and fix and they are saying I'm basically stuck with $300+ a month when I offer to return devices the same day it madness stay away
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February 2023 by Pamela Rogers
Skye was fantastic! She helped me troubleshoot my phone, gave me a charger to help, and then I decided to trade in my phone because she told me about some great deals that just made more sense. She was so helpful, the transfer of data between phones went flawlessly, and I walked out very happy with my new phone. Oh, and some special bonus gifts from those Tuesday specials they have every week.
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February 2023 by James Northrop
Didn't like the system. Wanted to change provider and get the 55+ deal. To get deal had to give up my number and do a SOFT credit check.. what's that for???? I just want a phone...
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January 2023 by Edna Lopez
Ryan from the Dewey store has been my T-Mobile expert for a couple years, he always goes above and beyond to make sure everything I need is addressed I wish he worked more…Ryan deserves a raise he’s the absolute best !!!
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January 2023 by Maria Santos
Turned in a Wireless internet modem as I canceled the service and. Received a 399 dollar bill claiming they never. Received. The device but I turned it in at this location at about. 4 pm nov10 to an employee who. Was named Ali. And despite a. Dozen phone calls. To this location and. THe the hr for tmobile. Nobody can. Figure out why the device is not the ware house but. For some reason its my responsibility snd they are holding my rent money hosttage despite. There being a tracking number on the modem. Which proves I turned the device in
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November 2022 by Hayden Robrahn
Nazirah was very helpful getting my 5G home internet router & answering any questions. Getting 250/35mbps so far, already much faster and more reliable than spectrum.
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November 2022 by Gerri Yost
John was a major help and was very professional I highly recommend
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November 2022 by Savage Neesh
Great customer service , Friendly staff & overall wonderful experience.
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November 2022 by Howard Kidd
John is great!!!!! Very helpful, knows what he is doing, very Profesional and highly recommend John and His team here at T mobile!!!!! This is my t mobile store because I get a great experience
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August 2022 by Tim Gordinier
Kerry (I hope i got the spelling correct) was awesome! She was very helpful in every respect. I've been at the Dewey store before and I always get great service!
