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November 2023 by juan cruz
Great service and the team of this branch very kind and professional.Me personally feel comfortable and trust for my finances
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November 2023 by Tory Anderson
Very prompt service and an outstanding crew. Very polite and trustworthy.
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April 2023 by Catheighm Rizzo
Why do you ID to pay a bill??? there’s some random person just gonna pay my mortgage for me??? That’s ridiculous
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March 2023 by A M.
Seriously THE worst customer service of any business I've ever encountered in my life (i.e. about 60 years.) Their interest rates are not good or remotely competitive with other available choices, which is what one might expect from a credit union, but instead of making up for it with decent customer service, Summit makes even Chase bank's customer service look excellent by comparison. If you care about getting the best rates, try one of the online banks, like Ally. If you care more about keeping your money with a credit union than about getting the best rates, try any other credit union, like ESL, rather than Summit.
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July 2022 by katie regan
the call functions for this establishment are horrible, i waited 30 minutes one day , 30 minutes the next day, then i hung up and called back and waited 20 minutes and as the call went through i got hung up on. really irritating, it shouldn’t be this hard
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March 2021 by WNY Auto Sales LLC
As a local car dealer who needs answers quick for our customers, Madeylin at the Irondequoit branch goes above and beyond to help assist us and our customers!! Awesome job!
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January 2021 by Nikki Legas
I have been with some it federal credit Union since I was 18 I now 42 and I will never go anywhere else I feel like family here I also have both of my children's savings account here in a my daughter who is an adult herself has her checking in savings account here however I do have a hard time getting overdraft my imprudence so they make you work hard to get your credit improved what I've done so any work with you . My favourite person is the winning Greece And I favourite banker is Susie
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January 2021 by Francisca Chevez
I have been a member for over 30 years,the staff is great,very friendly and very helpfull.im in the process to move to Florida and I am so devastated because there is not a Summit Credit Union there.I will miss them greatly.
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January 2021 by Doretha Gibbs
Summit Federal Credit Union is the way to go.
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January 2021 by Dragon (Shenlong585)
Great location always quick and easy. Brittany is an amazing person to work with. thank you for the easy process of my refinance.
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October 2020 by David (Shenlong585)
Great location always quick and easy. Brittany is an amazing person to work with. thank you for the easy process of my refinance.
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July 2020 by Ricardo Perez
I been on the phone 2 for 15mins and knowone gets back to me ?
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November 2019 by Ruth M.
I have been a member at Summit FCU for over 20 years and have had excellent customer service. The staff is always helpful and pleasant. I am not sure why others are rating this credit union so low because I have always been happy with it.
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July 2019 by Laura D.
I've been on hold waiting for a Customer Service Rep for 12 minutes.....no end in sight. NOT ACCEPTABLE!!!
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July 2019 by Dave Purtell
Trash they charged people $5 to cash your checks so now my customers who pay me with summit checks I will be passing the charge on to them. I would not get an account here. Esl let's you cash them for free go there they are better anyways.
