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September 2019 by Ak Warren
This is a good place to shop for a family but the one I went to before was dirty this is still a good place to go
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August 2019 by Justin E.
Its not one the biggest or newest Tops stores..but still nice. I'm the type of person that likes to go to multiple grocery stores to get the best deals..and while I find that tops everyday prices aren't the cheapest. They routinely have things on sale every week that keeps my family and I coming back. They are sort of old skool in this way. The still do the Buy 1 Get 1 sales, and every other grocery store promotion you can think of. Couponers probably love tops. Again, while not being the most "updated" Tops, like the one in Irondequoit. It still has its loyal customers. This location is always packed during the day. Sometimes you can take for granted how valuable a full size super market in your town can be. Gates is lucky to have 4 grocery stores all within a 5 minute drive.
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July 2018 by Taylor H.
Basic grocery store. Polite customer service representatives is a hit or miss. One time at this Tops a worker ignored my mother and I for almost 10 minutes before my mom had to basically yell at her and call her out. All we wanted was one premade salad from the prepared foods section. This store is one of the smaller ones so sometimes they run out of the things I need. I only shop at Tops so I am a repeat customer. The meal deals are my favorite.
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May 2018 by Jon B.
Stopped in today to pick up a few items before the holiday weekend. Amazed that on Friday afternoon at 11:45 there are 2 cashiers open! Waited around while (I assume) some front end people finally made a decision to call for more cashier's. They arrive only to yell "I'm open" so a mad rush is made so the people already waiting basically get to wait some more. I finally get cashed out only to have the cashier total and approve my debit card sale before running the coupons, so he advised me I need to now go stand in the service desk line. I've already spent more time in line then I did getting my items! I left, I only needed a few things, and this is the second time I've been in this store and received terrible service. On a positive note, the items I needed were stocked and priced great. So good store for priced, stocked products, but incredibly lousy service and front end management.
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April 2018 by Catie F.
I took a class at their Cooking school---what a joke! The recipes and techniques taught were very amateurish, and what really got me was I overheard the instructor referring to the students as the 5 letter B word (I won't type it here). VERY unprofessional. I will never go back to the school or the store.
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December 2017 by Dave L.
Pretty good Tops. I am not sure why it has low ratings. It's a smaller store but they have a pretty good selection. Employees are very helpful and courteous. Good place to shop when you need groceries too. They also sell gas if you need it.
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May 2017 by Sara D.
I like this location better than the one nearer my house. It seems bigger. The only thing is that I do not think they have Pan de Agua in their bakery. I never seen it, grant you that I always go later in the day. I particularly like their ice Cream section. It's against the wall by itself. Nothing next to it as to distract us from the multiple choices. Their flower selection could use more variety and arrangement. Their customer service desk is prominent, as it is at the front of the store as one walks in. A big counter space and area. It is always busy with the several services they provide for the customers. Nice feature.
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April 2017 by Selena T.
I am surprised that with the amount of customers in the store and they still managed to operate their business. I have to say that there were many great discount as of late.
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March 2017 by Brian B.
Nothing we wanted in stock and rotting food in the produce department. 0 stars need to be a thing.
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September 2016 by Paul F.
Complete dump. Employees are rude. Store is disgusting. Found mold on my turkey sub I bought for lunch.
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May 2016 by Trudi B.
I am in this store at least two mornings a week and have noted that there is generally only one cashier open. This morning the line was very long as she is particularly slow, I was excited that they actually opened a second line and there were only two people ahead of me! However!!! I put my two items on the belt only to find that my cherry tomatoes are missing the URC sticker, I am now told by this cashier that I must get out of line and go get tomatoes with a sticker. Seriously is there no customer service?? I refused to waste any more of my valuable time and left the store angry and frustrated and late for work. Goodbye Tops, hello Wegmans!
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March 2016 by Klein L.
Meh. Came here to cash a lottery ticket and I'm waiting 15 minutes due to a Western Union transaction. Service here was always just okay, not stellar. In the land of Wegmans, Tops will always be lagging behind a bit.
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February 2015 by Em R.
it's a large and cleanish Tops. This is a plus, but in the land of Wegmans, Tops still lags behind. One good thing about this place is that it has a cooking school, and they are more flexible and less expensive than the Wegmans one. I've had a good time taking classes here.
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January 2013 by Stanley M.
Every Tops is the same at some level but this Tops has it's own distinctive funky vibe. Perhaps its the location, perhaps the gas station outside. While not as modern, say, as the Perinton Tops (which wore the moniker Martins for a while), the Buffalo Road Tops is still clean & presentable. Store layout is much more conventional, which makes things easy to find. All in all it's A-OK!
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October 2012 by Al R.
Tops all smell the same...kind of like someone didn't quite clean up a milk spill all the way. Maybe their cleaning supplies all the same? Looks clean enough, but can't hold a candle to Weggies. Have had prices come up wrong(not in my favor) more than once.
