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September 2023 by conner barkley
I've shown up 3 times at 11:50p and the doors where locked. I get out of work at 11:30p and rush here to grab one thing. And they close the doors early. Tonight an employee saw me run up to the door and saw me coming and quickly locked it and went beyond my eye sight. Very rude and terrible customer service.
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September 2023 by Joe Bradt
The best Tops in the Rochester area - bakery brings the goodies, and store is clean and organized. Plenty of self-checkout stations for those buying a few items.
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August 2023 by Julian David Valencia Ruiz
Tops good service and very clean
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June 2023 by Cristiano Irizarry
Amazing tops to see with great options. Not the best prices but good service and nice employees.
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June 2023 by DameTucosita2300
In the Deli department on Saturday afternoon an employee with tremendously bad aptitude in conclusion was so bad that I left without being able to buy the macaroni salad that is my favorite in that place and that I will look for in another store.
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May 2023 by nick Henderson
The store itself is great always clean and products are always organized when I'm there but depending on the staff you get you're either going to have great customer service or terrible and they need to do something with there bottle return something is always wrong and myself and others have mentioned and complained to staff and management multiple times but nothing is ever to be done
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April 2023 by Rosemary king King
Is getting better,the smell still kinda there but not as strong like it used to. . But why is the doughnut area always messy other than that everything is ok .
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March 2023 by halloween darkness
Not impressed at all and honestly really disappointed. Scan and go was full of issues and the poor employee had to come over like 5 times to fix the issue. Took forever. Making chicken for lunch the next day and there’s black stuff on it under some of the chicken. Not blood or blood vessels - looks like mold or ink? But never coming here againScan and go was a headache in itself let alone the chicken
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March 2023 by Jeannine Edwards
Staff friendly but the dress code is very unprofessional on the front end everything from leggings to sweatpants.
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February 2023 by Tasha
What’s the point of scan and go if you are audited majority of the time? Major fail! The least they could do if they are going to scan every item is bag them lol ?
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January 2023 by Cee Tee
Joseph in customer service is AMAZING ! he needs a promotion or raise !!! Please management treat him right ?
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October 2022 by Ellyn
I stopped in to purchase a few things after a doctor appointment in the area. The outside of the building is nice, modern but I asked to use the women's rest room and Oh My God ! It was dirty, the door to the handicapped stall was broken, there was no toilet paper in either of the two stalls and no paper towels. It had been that way for a while because there were paper towels fornot toilet paper in both toilets. I shop the Avon NY store frequently, it is an older store, and much smaller but their bathroom is always clean and has 3 stalls. There is no excuse for the condition of the rest room in the Clinton Ave South store as Brighton is an affluent area.
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October 2022 by Game One
Great deals, clean location, professional employees. Don't let the surrounding areas fool you. Armed security on site.
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August 2022 by Queen Bee
Woman at Customer Services yesterday around 7pm had a real bad attitude. She was initially chit-chatting with another co-worker while I waited in line and ignored me. I could tell conversation wasn't "work related." This was very rude and I saw that she lacked PROFESSIONALISM. Did not say hello, just a dry "how can I help you?" I called ahead of time for hours to purchase a money order after being @ Walmart where the Money Gram machines were down. Guy that answered did not mention "cash only." Once there I was INFORMED and proceeded to seek an ATM before they close. Thankfully my sister was there shopping and spotted me the cash. Returned to same Cashier and didn't receive a "thank you" or anything after transaction. Suggested she & others answering phone re inquiries for money orders please make point to advise of "cash only" policy. She immediately became defensive saying: You should have asked?!" Rather than being open to how improvements can be made!!!
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July 2022 by Y Rosemary R E
Nice place to shop but the smell went you enter on the grocery entry site smell bad event with a face mask u could still smell it . And we're the doughnuts section is always dirty messy .get better people that care to work for tops..that tops ain't clean y'all.
