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March 2024 by Scott Winkler
A good place to shop.
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March 2024 by Maria Santiago
Sheila was very polite and patient. I had turned in bottles and for gotten my wallet ? I went and hot 2 bought and realized ? I didn't have my money. Sheila's register was ets asked her if I could put my flowers by her to return yo my car and get my wallet she said yes smiling and moved them over closer by her ? . I went got my money payed Sheila for my flowers ? ? she checked me out with smile And wished me a good rest of day ?. She also offered me a bag to cover my flowers ? it was snowing and windy. She did a terrific job of making sure I was happy and served well. ? she deserves an award for Great customer service ?.
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January 2024 by Loretta Miles
I shop at this store a lot and several times there has been no carts in the bay area, mine you ,they have to areas for carts. Went there today and both areas were empty. I ask about the carts and no one could answer or would answer me. Think that I might have to shop at a different store. I do like this Tops market because it is convenient for me but no carts ??...REALLY
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January 2024 by Zozog Luggles
Sure I got 50 cents off a gallon. Too bad that it's overpriced by least 45 cents above the nearest gas station.tops is a rip off
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November 2023 by Kenderus Phillips
Meta should work the day shift if she’s gonna be weird towards people coming in towards close.
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November 2023 by Renee J
Too high. Prices are much higher than other stores for sure!
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September 2023 by Brian Krall
Don't come here expecting them to have meat. They literally don't even keep their shelves stocked. I went in on a saturday of all days to find shelves almost all bare. There was a handful of items but barely anything. There wasn't even any ground beef out. And they don't keep their meat section clean either, there's often blood all over the place. I'm not even going to bother going back there ever again.
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September 2023 by Dave
This location has to be one of the dirtiest stores in Rochester. The Recycling Center is just plain filthy. When I complained to a front end manager about the condition of the bottle return area she denied it was dirty, said it was power washed regularly and walked away.
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August 2023 by Trisha Wilko
I don't normally shop at Tops, but I stopped in today around noon to pick up a handful of things.The Tops on East Ridge Rd. Near Carter St. Rochester, NY. RUDDEST CUSTOMER SERVICE EVER!!! And, no, I am not a "Karen". I'm a typical customer. I went up to the register, started putting my things on the belt. The cashier didn't even notice my presence. No greeting of any sorts. She was too busy on her phone. Well, whatever. I told her I needed paper bags, I got an eyeroll. I only had 2 bags worth of items. Everything was thrown in the bags totally haphazardly, still not a single word spoken from her. When it was completed, she literally tossed the receipt to me and went back to her phone. No goodbye, she didn't speak one single word. Like I said before, I'm not a "Karen". But this was the worst service I have ever had at any grocery store ever. At least acknowledge your customers! I'm not asking for a red carpet. But at least a hi/hello would be nice. And please don't throw all my items in bags like your taking out the garbage. Very disappointed with this location. Next time I hit a Tops, it will DEFINITELY not be this E Ridge Rd location!!!
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July 2023 by Ryan White
Dirty store from the parking lot to the bathrooms. Parking lot littered with debris looks like a wind storm just came through. Walk in the store debris also all over floors Bakery area and shambles dirty. Came back the next morning and all trash cans were still overflowing no Pride
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June 2023 by Mimi Smith
Western Union999 East Ridge Road, Rochester, NY 14621Went to try to pick up some money that was sent to me ($200) and they stated that they couldn’t give me the money because they just was opened and all the cash they had on hand was in the cashier’s drawer. I explained then you should state that on the website/internet don’t come in at 8 am when you open because we don’t have any cash on hand. We will have funds by this time. The cashier told me that sounds like a corporate thang as she rolled her eyes and you should talk to them. I explained that they were a vendor and that if they don’t have cash on hand for people’s transactions then they should state that on their website and also your attitude is poor and you’re very rude and unprofessional and walked away. Awful customer service if you’re not happy with your job or don’t like customer calling out services that they suppose to conduct then find another job or career.
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December 2022 by jose carattini
Is great prices In great customer service
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July 2022 by rickter 58
Snuck bad peaches in their inventory and i ended up being jypped. Beware of buying fruit here! Very upset and frustrated they would allow their customers to be cheated selling interior produce! Totally fooled me.. Always save the receipt whenever shopping here!!!
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July 2022 by Y Rosemary R E
The best tops in Rochester cause the rest of them is dirty... This tops is clean and they have so much selection culture I love it....and the employees are nice too .
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July 2022 by Rosemary king King
The best tops in Rochester cause the rest of them is dirty... This tops is clean and they have so much selection culture I love it....and the employees are nice too .