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September 2023 by David Acciari
Came in to the Mt. Read store for coleslaw 9/4/23@ 11:00am, ZERO assistance from both the people in the deli who both looked right at me, not even a “Be right with you “ nothing .Horrible service, back to Wegmans !
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July 2023 by Elizabeth Carpenter
I regret that this is the tops nearest to me. On one hand, the remodel looks really good, the store is VERY clean and orderly. On the other hand some of the employees are absolutely miserable to deal with. There’s one girl there who tells us how much she hates her job every time we get into her line and it’s not a good look for the store. I hate getting in her line when she says that too because it’s like I just got there to grab my 3 items for dinner and this little girl is like “ugh I am so over this today, I hate my job, I hate doing this.” As she is scanning my items. It’s happened now 3 times with this same girl. I guess it’s not the entire stores fault that my experience at tops is unpleasant, everyone else is nice enough. I just cross my fingers that we don’t accidentally end up in her line so she can tell us how much she hates her job and customers while being a customer. There are some other honorable mentions, they always have almost all their lights off light they are shutting down. It looks like closing time at 5pm. Not even 1/4 of the store is lit. It’s really strange, I don’t know what that’s about. Also, they always say they have our cat food but it’s never in stock. Really strange and specific items are always completely COMPLETELY out of stock, like someone waits for the shipments and buys up all the Purina Sensitive Stomach Cat Food. It’s bizarre. There’s always a spot for it, but it’s never there. Also don’t buy from the deli there. All their salads are crusty and gross and have been sitting out all day. I ordered a sub a couple weeks ago and my fiancé got some ambrosia and all the other salads were all dried up and nasty and cross contaminated with other salads and the girl who made my sub was abominably rude. She huffed and puffed over one Italian assorted sub. She was SO rude and then when I got home and ate the thing the bread was so gross and stale. You want a good deli go a block up to wegmans.
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July 2023 by Cindy Peown
Having been a loyal Tops shopper for nearly 25 years I was extremely disappointed in the customer service treatment I received recently at the checkout line. I lost my bonus card about a week previously and had applied for a replacement. Unfortunately my new phone number was not being recognized and a manager had to be called to swipe her card. She was rude, unfriendly and made me feel very uncomfortable. I did not appreciate the sarcasm and her eye rolling during our conversation. It's a shame because I have found the staff at this store to be very helpful and friendly. I will be searching her out to report her unwanted behavior.
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July 2023 by Nzam
I have very disappointed with customer service . Staff name: Keysha from customer service counter .i was just try to sending out money with western union at this location.She is very bad customer service, bad attitude didn’t help at all.if you not like doing customer service or ur job,You shouldn’t be there. I will never going back this store for any reason.
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June 2023 by Matt
First time at this store & the layout makes no sense. We had a super hard time finding items we needed. The selection of produce was quite small & a lot of it was steeply overpriced compared to other grocery stores in the area.We got what we needed, but it both took much longer and cost ~20-30% more. Likely won't be shopping here often.
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May 2023 by Amy Koehler
Mount read tops bakery is absolutely amazing! Sue does the best cakes! If I could give more than 5 stars I would. I would use them for any event. Cake is amazing and the whip cream frosting is delicious
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April 2023 by Michael Sortino
Renovated front end looks great. Added a Starbucks, and brightened things up. Saved $2.50 over main competition on a roaster chicken, and the chicken itself was much bigger.
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April 2023 by Mysterious
Great place. There was a kid named Devon moss really nice guy 10/10 customer service
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January 2023 by Charina Kraemer
Love the new Tops! Of course the prices are something to debate, but the shoppers discounts make a difference.
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January 2023 by Mrs S
Such a beautiful store, spent so much money to renovate, however walked in today, and the floors were filthy, you can tell it has not been swept or mopped in few days them ploys are not welcoming, bunch of kids working, and could care less about the customers. Management need to pay attention and step up the game.
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December 2022 by Warrior Goddezz
Very rude women at this location closing hours December 5, 2022. Had no name tag but it was approximately 7:40pm. I greeted her. The screw face she gave was totally unnecessary. She did not say hello or respond to "how are you?" Very unprofessional is why I do not shop at any Tops due to unprofessionalism.
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December 2022 by Kevin Schulz
Watch out they shake you down for money if you don't pay fast enough.
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November 2022 by Michelle D.
The all new remodeled store is amazing. From the time you grab a cart and walk in. Store is so bright, organized and well organized. You are greeted by Starbucks at the entrance. Produce section is bright and colorful. Deli now carries high quality Boars head products. Cheese section had a huge selection and there is an olive bar. Bakery is amazing. The new carts are not noisy and roll nice in the floor without all the noise to give you a great shopping experience. Great job Tops !
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November 2022 by Alicia Smith
Really disappointed in the new Tops on Mt. Read in Greece. I saw some people from high school post that they got rotten meat but I didn't listen and we grabbed two packs of chicken. The first pack I cooked for salads for me and the first night I made a salad I got deathly ill with food poisoning. Then my boyfriend made chicken fingers with the second package and he is violently experiencing food poisoning as we speak. Not only that, but I gave my dog a bite of the unseasoned chicken and he has absolutely destroyed our floor since then. i am a server at a busy restaurant on ridge road and can warn hundreds of Greece residents a week. Tops, how are you going to implement policies that are going to keep my community healthy moving forward?
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November 2022 by Miss Alisha
So happy they have updated the store, this is my go to for groceries and its nice to see the change, specially with the produce selection. Theres a man thats been working here for a few years that does the cart handling, he has always greeted and told all the customers to have a good day when leaving he is a staple to this store he really puts a smile on multiple peoples faces daily makes the store live up to its name!!
