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September 2023 by Teresa Boardman
It can be hard to get a pickup truck when you want it as not all stores may have one available. You can reserve one only at the Henrietta store, otherwise it's first come, first served. I've had reservations canceled on me a couple of times, which is really annoying if you've lined up hired help for your job. Depending on which store you rent from, you may get an older or newer truck. It can be hit or miss. So far I've hired from the Greece, Irondequoit and Henrietta stores. Make sure you have your driver ID and insurance card with you when you go or they will not rent a truck or to you.
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August 2021 by Thomas D'Hondt
Everything an everyone is very nice there
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July 2020 by Pam Steele
Awful place to work!!! ZERO appreciation. RUDE and impersonal managers. TERRIBLE pay. Expectations TOO HIGH. And NO accountability. Oh, and it’s FILTHY (just because it’s a home improvement store doesn’t mean it has to be disgusting.) 0/10, do not recommend. 0 stars. Thumbs down.
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June 2020 by Julio Ahumada
Home Depot wanted to charge me $79 to have an item shipped to their store. Their own store. Not a special order item a $300 garage door that they offer online. Up until now they were my go to place for DIY. That just changed. I easily spend 6K plus annually
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February 2020 by Kammy Snyder
I shopped around 6pm last night, a Friday I might add, and there were NO cashiers on register! I normally refuse to use self checkout anywhere but there was no other option and I had searched everywhere for a microwave that I needed as mine had died. I will NOT shop at your store again!
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December 2019 by Azulay Shimon
Very good place. 5 stars
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June 2019 by Camillia Thomas
Re-Hiring former employee for seasonal work.................white employees can be seasonal, while black employees never get a call back........Joyce in HR at the Henrietta,NY local store is prejudice
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December 2018 by Marilyn Adams
Appreciated the attention from Jorge. He stopped...asked if we needed help...and called another location when he realized that his location was out of the particular item we were looking for. Patient...kind...respectful and helpful. That's what real customer service is all about.
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November 2018 by Michael Waterhouse
Great store no issues with staff or products
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May 2018 by John Crabtree
Computers crashed and the place was mobbed. Multiple people standing it a disorganized line waiting for assistance. Order puller was backed up and I had to wait 1/2 hour for my order to be pulled and brought up. I'd rather travel to Batavia and get my stuff there but they didn't have it in stock. The number of items on the shelf is always less than what the inventory says is there and they will not sell the demo item. Lowe's is much more accommodating.
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March 2018 by Theresa Hansen Dunn
the service in the store is great but their delivery is horrible. The company they hired to deliver my washer, not only refused to give it to me (I paid for it) but the drive assaulted me (threw me into a wall and let my dogs out) entered my house without permission. I had to call the police who they delivered my washer to my house. The old washer that we PAID to have removed sits in my basement because it was not taken. Home depot will not refund the fee nor talk to us! I will never use Home Depot for anything again. They will not get one penny from me!