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March 2021 by Jen R.
Ah hone depot... I've been here to look for herbs and plants while in the area. You can pretty much find what you need but it can be a busy location so be advise. They have parking...
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August 2020 by Jim Buscemi
I was in the Penfield Home Depot on Friday (8/7), looking for Flooring for my Condominium. While we weren’t quite sure what we wanted or how to go about installing, we had many questions. A very nice and knowledgeable young man named Devine took care of us and did an awesome job explaining the differences and showing us the different types. We took up quite a bit of his time and he was very patient with us. I would like to thank him for the awesome service and let his superiors know what an outstanding young man he is and that he did a great job helping us out.
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July 2020 by Stacy Akalski
I had my freezer delivered on Sat. the 11th. The guys were great. They helped me, were polite and professional. Everyone had masks on. My husband had just had surgery. I ordered the Freezer, checked the size on steps and doorways. They still needed to take the back door off and did it with no problem. I ordered my Freezer from the Penfield Home Depot online, but the delivery guys were the best!
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June 2020 by Anne Allen
I was at Home Depot last weekend, it was very busy and very hot. Matt loaded my car with bags and bags Of mulch. He has a beautiful smile and delightful personality. Three cheers for Matt. Cars were lined up for his help. Good job Matt.
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May 2020 by Kerri S.
I went in on this crazy busy Memorial Day and got the most immediate helpful service by a gentleman named Herb. He answered my questions and took me right to what I needed and was so courteous. Well done.
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May 2020 by Brittany L.
I don't know what it is about this location, but I have encountered SO many rude associates on most of my visits.... this morning I had the pleasure of interacting with a man in lumber who couldn't even tell me when my one cut was made, but grumbled and gestured with his head instead and left the 6' pieces ON the saw for me to struggle to pick up (I literally had to step past the caution tape on the floor to get it, and struggled with it as it was stuck--totally safe).
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March 2020 by Vicky Zona
so disappointed as we ordered a front door in Oct. and have been waiting still 3-7-20 and no door just keep changing the delivery date.
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March 2020 by G K.
Standing at lumber cutting area for 25 min. waiting for someone to help me. 3 calls and no-one. Ridiculous.
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February 2020 by Jen K.
I needed thinset mortar to fix something in my bathroom. I only needed a scoop of it, and unfortunately, you can only buy a gallon of it. More unfortunately than that, I went to another location to buy it, and they were out of the white one... So, I drove the whole way here to get it. I checked online and it said it was in stock. I knew exactly where to look for it since I'd just looked for it at the other store, and the shelf was empty. I literally said "really?" to myself. So I went around the store to find an employee. I finally found one, told her that the website said they had it, and that the shelf was empty. She told me it was in the store if that's what it said. So she found yet another employee, Andrea, and she climbed a ladder and got it off the shelves above where it was supposed to be so that I could finally buy one. I am very thankful for her so that I didn't have to go to ANOTHER Home Depot. So, they're not great at stocking their shelves, but if you check online, if it says they have it, get an employee to get it for you.
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October 2019 by Jennifer Hammond-Hart
I just checked out with one of the kindest cashiers I've ever had. if you're shopping and Harv is working, go through his line!
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August 2019 by Todd Tarzia
Home Depot the company that sends you a coupon for a coupon for 10 dollars and you must use it in the next two days or forget it. I went to use a coupon Home Depot sent me only to find out I needed to jump thru hoops to get 10 dollars off. By that point it was too late to even submit on the coupon. FYI not worth for 10 dollars. Home Depot needs to up their game.
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July 2019 by Thom H.
On June 28,2019 I purchased a product online from Home Depot. As of July 19, 2019 I have not received the product. I had called them several times to see what the issue was and every time for several days in a row, I received the same "song and dance"...."it is at the local terminal waiting to be shipped with a shortage" (meaning not all the product was in the order). I was also informed I would be refunded the full amount and would receive notice by email. I admit the email was quick, but the refund was no where near the full purchase price. Therefore Home Depot I will be boycotting you not because your owned supports our President, but because you-Home Depot provide a poor, poor product and poor customer service. My money will not be happily spent elsewhere. I Spent of $9,000.00 last year at Home Depot....never again.
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May 2019 by Shakir A.
I needed some plumbing material to install a faucet. As I was looking, a guy asked if I needed help. When I said yes, he came and guided me through the material available and went with me to different aisles and suggested different solutions in a very polite and engaging way. It was really customer service at its best. As I continued looking another guy also offered to help and suggested another solution. I'm sorry I didn't catch the names of the two guys who helped. Excellent customer service at this Home Depot.
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May 2019 by Will J.
As Home Depot goes this one is pretty great. The nursery department is actually ok I've found some very interesting plants and some good deals there. If you like Home Depot's and big hardware stores this will fit the bill. I don't usually need help ...... just finding things and that never seems to be a problem. New self checkout scanners are fantastic I can get in and get out of that store and get what I need in seconds.
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December 2018 by Hope T.
I was about to walk out of the aisle and leave empty handed but an awesome guy named Andrew properly put me in my place and showed me EXACTLY what Home Depot has to offer. From now on, this is the only Home Depot I'm shopping at. Thanks Andrew!!!