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March 2024 by John Shinay
Efficient friendly service given by Eli.
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February 2024 by Jane Kjoller
The woman who staffed the store on February 17, 2024 - the woman who identified herself as the store manager - was probably the rudest person I've run into in a very long time. I arrived at the store at 3:30, 30 minutes before the store was scheduled to close without what this woman needed to create a return label. I found what she needed, and I got to the door again 5 minutes before closing, just as she was locking up. "We're closed", We're closed", "We're closed". Two of us were turned away. I'd walk to Buffalo before I'd try to do access this store again.
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October 2023 by Jenn Swanson
The website for this store says they offer Notary Public services and offer an option to schedule an appointment online. An appointment was scheduled, confirmation and reminder emails were sent from UPS. I arrive for the appointment and they inform me they don't offer that service. Don't advertise a service if you don't offer it. Business 101.
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July 2023 by JoAnn Arcarese
Eli helped me with such patient understanding while I was returning an Amazon order. Great service at this store!
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June 2023 by Claire Marie
My husband had to return some stuff here and they were great. Mika was very helpful!
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June 2023 by Sarah Morris
Meeka was so friendly and helpful. Super quick for returns!
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May 2023 by Danae Polsin
Allows you to make an appointment for notary services but does not have it at this location
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February 2023 by Jane Ferraina
Went to the UPS store again today about 3:30 pm and AGAIN was told they cannot scan the Amazon QR code as their system was down. I’ve only used this location 3 times in the last 2 months and each time I’m told their system is down.How can this business run if their system is down? Doesn’t make sense.Save time and go to another store, this one has problems.I won’t bother returning but will stick with the Victor store
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February 2023 by David B
Giving one star, easily overrated. I’m only doing so as from a customer standpoint, my experiences have been somewhat positive.As a former employee, however that’s a different matter within itself. Despite having a credible work record, I was let go due to learning related difficulties (disability based, yes), and coordination barriers. Yes, that is a form of discrimination. I did in fact say that once I nail a task, I retain the learnt skills quite well. Needless to say, that meant nothing to them.If you have a disability, absolutely avoid working for them! They are very close minded, and ignorant/arrogant in regards to that.The regional manager, offered to serve as a reference regarding my “good qualities “. I indefinitely declined such an offer, as it’s nothing more than a lazy, half hearted attempt at a professional courtesy.
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January 2023 by Amy Adams
Went in today with some packages and had all of my QR codes ready to be scanned and of course as soon as I stepped foot into the building I lost internet connection!! Thankfully Calisha was very fast to assist me and was extremely friendly and patient of my "wonderful" phone.Thank you for the awesome customer service!
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December 2022 by Theresa Mazzullo
The service in this store is the BEST. I happen to be fortunate to have Mike assist me today. He could not have been more friendly, helpful & efficient. Thanks, Mike!!
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October 2022 by Valeria Bendana-Bijos
It is terrible, the people that work there are just rude, they don’t look into your eyes, have no patience with customers. All I hear is yes or no. It feels they are dragging themselves to work.
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September 2022 by David Elimelech
Giving one star, easily overrated. I’m only doing so as from a customer standpoint, my experiences have been highly positive.As a former employee, however that’s a different matter within itself. Despite having a credible work record, I was let go due to learning related difficulties (disability based, yes), and coordination barriers. Yes, that is a form of discrimination. I did in fact say that once I nail a task, I retain the learnt skills quite well. Needless to say, that meant nothing to them.If you have a disability, absolutely avoid working for them! They are very close minded, and ignorant/arrogant in regards to that.The regional manager, offered to serve as a reference regarding my “good qualities “. I indefinitely declined such an offer, as it’s nothing more than a lazy, half hearted attempt at a professional courtesy.
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July 2022 by Grace R.
Stopped by to drop off an Amazon return, and the two staff working there were so friendly and helpful! The whole process took about 30 seconds! Location is great, as it's in the same strip mall as Trader Joe's, TJMaxx, etc.
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July 2022 by Steve Zwart
Every time we use this particular UPS store, we get amazing, friendly service. Whoever is running this team is doing something very right! Thanks for all the help!
