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March 2024 by Ruzan Pithawala
Very helpful staff. Will guide and help you with the best options
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March 2024 by Michelle Richardson
For at least two days now this location doesn't have internet, why can't they get this fixed?
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February 2024 by Abhinandan Ambastha
Friendliness and promptness of mailing services
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February 2024 by Mike Sudz
This is my go to store, the staff here is unparalleled in knowledge, effectiveness, and professionalism. They're also very friendly and helpful, highly recommended!
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February 2024 by Josh Broden
Friendly staff and so convenient with easy parking for package returns.
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February 2024 by Karen Crummins
Fantastic service at this location today! I had a complicated order and the location was understaffed due to an employee not being able to work their shift today. My service person was calm, efficient and very nice to work with, despite the super busy time of day and having to manage everything on her own.
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December 2023 by Michael Arcarisi
I came in to return 10 shirts to Amazon and was a complete disorganized mess about it. Both employees were not only patient and friendly but also very friendly to my daughter. It was a very pleasant experience.
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December 2023 by Fanciful Quill
Lisa, the notary, is delightful. I had to sign and send a document after my father passed away, and it was less painful with how friendly and helpful Lisa is.
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September 2023 by M A
I had a huge suitcase, and a picture with glass in frame, to ship 3000 miles, plus some complicated Amazon returns. Shawn did a great job of multitasking and helping with how to most efficiently deal with these shipping headaches. Meantime, Char, the other UPS employee, effectively handled crowd control of other customers, while Shawn helped me out. Great store. By the way, this was the 3rd Rochester-area UPS store that I went to for these shipments, and the other two were singularly uphelpful. Cannot thank Shawn enough for his help.
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August 2023 by Ember Garland
The staff was so nice, the store was clean, one of the employees help me carry my box out because I had a child with me. Amazing job.
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August 2023 by Willow
My go to ups for shipping and amazon returns. They do get busy but the staff is always friendly and kind. Not sure if it's under staffing issues but their hours are listed as opening at 8:30 but I was there the other day at 8:50 and they still had the doors locked and a few other people were waiting outside. Once the doors opened up service was prompt, but if they need to move their open time to 9 they should just do so instead of keeping people waiting.
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July 2023 by Nancy Onofrey
I shop too much online and with that comes frequent returns. The UPS store on Elmwood Ave., Rochester, NY 14618 is my go to UPS store for returning items. The staff is knowledgeable, helpful, and cheerful. Occasionally there is a line. But I am always greeted with a “ I’ll be with you in just a moment”. To have such customer service is a bonus!! A pat on the back is deserved for a job well done!
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July 2023 by Willow H
My go to ups for shipping and amazon returns. They do get busy but the staff is always friendly and kind. Not sure if it's under staffing issues but their hours are listed as opening at 8:30 but I was there the other day at 8:50 and they still had the doors locked and a few other people were waiting outside. Once the doors opened up service was prompt, but if they need to move their open time to 9 they should just do so instead of keeping people waiting.
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July 2023 by PJ MD
The UPS store in Brighton 14618 is wonderful. ALL the employees know how to take care of customers. They are patient and professional. I go there frequently. (I do think the owner should invest in newer computers however.). That being suggested, this is my "go to" store.
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July 2023 by Emily Huffman
The manager of this store, Emily, went above & beyond to help us with our house sale closing paperwork. There was a snafu in signing, but she was helpful & accommodating, making sure we were able to complete the process by agreeing to some extra steps that I'm sure she didn't have time for. We truly appreciate your help!
