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November 2023 by Connie Coia
I have been working with Usherwood for well over a decade and have had nothing but positive experiences. From sales, delivery and installation, to service and supplies, Usherwood is the best. Each member of their team is knowledgeable, personable and professional. Mark B. in sales is always patient with our questions and changes of mind while he determines the appropriate product to address our needs and usage. Mark S. from the installation team always takes time to train anyone who wants to become familiar with a new device and show them the new features. He asks questions about work flow so that the machine can be setup specifically for our users. No matter who responds to a service request, they call almost immediately to determine what might be needed in the way of parts so that they are prepared. When the repair is made the techs continue to go over the machine to anticipate what parts may next need attention. Service is always followed by a thorough cleaning. There is not one thing I would change about our relationship with Usherwood.
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November 2023 by Novem Group
We needed help finding a central copier that could handle our volume without breaking the bank. Mark was great and offered a variety of options - but also made a recommendation - which was welcome, since we're not copier experts. Usherwood held our hand through installation and deployment, and has been responsive to any follow-up questions in the year since!
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October 2023 by R A Col
Unresponsive when ordering ink.
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January 2023 by DeWayne Baillargeon
Our installation tech was first class and very knowledgeable of the our Canon. Thank you!
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January 2022 by Kelly Valcore
Usherwood takes care of our copiers at work. You can request service online. The technician calls to follow up. If they can't make it that day, they are there the next day. Always goes above and beyond to fix the situation same day. If not parts are requested and they are back within days to fix it. No complaints here.