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February 2024 by Carter N.
Went to ask for a test drive and to check out the features on a '23 wrx, upon walking in was greeted kindly by the lady at the front desk, without any issues arising prior, was approached by a heavy set man in a suit telling me that because the vehicle had summer tires on it and i was under 25 that i couldn't even check it out in the lot. He was very rude and unprofessional and i will be taking my business elsewhere.
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August 2023 by Danielle W.
So fancy and clean! Everyone's super nice.
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April 2023 by Judy Browne
Van Bortal Subaru is accommodating, They do a great job with serving the customer.
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April 2023 by Kenneth B.
If your ready for a totally different car buying experience, try Kitty VanBortle. I hear so many horror stories about getting service after the sale. No horror stories here. I have found them to be very customer focused at every turn. I can't say enough about how I have been treated by every individual at the dealership. If you don't want to take my word for it, try it yourself, you won't be disappointed.
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March 2023 by Eli S.
Efficient and friendly. We used the no appointment necessary Express oil change and tire rotation and has them do a general wellness check. They also replaced our wipers and two air filters. Back on the road in 2 hours. Recommend!
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March 2023 by Joshua Solano
I had a great experience at Subaru Van Bortel. The team there was incredibly helpful and honest. They fixed an issue with my Subaru BRZ's throttle quickly and at a fair price. Phil was very understanding and patient while explaining things. I appreciated their transparency and professionalism. I would definitely recommend them to anyone in need of car repairs. Great work, Subaru Van Bortel!Service: Auto engine diagnostic
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March 2023 by Rakhela Ahmed
Very helpful, knowledgeable and decent to deal with. Absolutely can't recommend them enough ?
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March 2023 by Joe Trabold
Great service as always
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March 2023 by Debbi Cowan
Great experience buying the car and great experience taking it in for its 1st oil change
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February 2023 by Richard N.
I bought a 2020 Subaru Forester new in July of that year and purchased a 10 year warranty with it also. I have had continual problems with the battery losing a charge. Service representatives blame me for not driving it enough but even when I do drive it, it will loose a charge. They refuse to replace it under my warranty. I have had many vehicles, some of them used, and never encountered a problem like this with a battery. I have to jump start it often or use a trickle charger to charge it. Both AAA and the warranty service mechanics have stated the problem is the battery. There is a class action lawsuit against Subaru for their batteries having a drainage charge but Subaru denies there is anything wrong with their batteries. I doubt there would be a class action lawsuit against Subaru if multiple customers are not experiencing the same problem. It seems they only want to honor the warranty if they choose to.
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January 2023 by Mark C.
Bought new 2023 ASCENT from here and was lucky to work with Shawn Pies. I got a fair deal and a great vehicle. Have used the service department twice for oil changes. Both times were exceptional. Great waiting area staffed with great folks. Will do all my car business here. Best place I have bought a car from ever!
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December 2022 by Rene V.
I'm grateful for VanBortel. The service technicians and staff are welcoming the moment you pull in. They are transparent from start to finish with any updates that need to be done to your vehicle. While you wait, there is a lounge area where you are able to sit comfortably. You can watch TV, read, even work remotely. There are snacks and beverages available as well. The bottom line is really the prices. I'll admit, with a fancier brand than I'm used to, the overall costs are still reasonable. Yes, you'll still need to whip out the credit card but that's with any car repair.
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November 2022 by Sammy Q.
My car was serviced by a man named Tom. This is the second or third time he's worked on my car. Every single time, I've been in and out in a reasonable amount of time with everything I came in for and more. I remember my second time at this location, I brought my car in later in the afternoon. The mechanics stayed past closing to make sure my car was finished on time; one of them telling me he had a daughter my age and that he would want someone to do the same for her. I was truly thankful for this as Im a college student hundreds of miles away from home, and i appreciated knowing someone was looking out for me. Yesterday, Tom talked me through everything that had to be done step by step and used terminology that was easy for me to understand, explaining everything in detail. He and the mechanics figured out what was wrong with my car as well as caught a ton of other issues, and came in multiple times to update me and give me options on what I wanted done. One much larger issue that will need a full day to complete was discussed in detail, and to ensure the best service, Tom said that he'd speak with a supervisor about trying to put the service under the warrantee for me, and helping me with a possible rental car. Every time that I come here, I'm blown away by how the mechanics and staff truly go above and beyond to fix my car and provide a quality experience. Staff are always extremely kind, the building is so clean, and I can sit and do my homework while I wait at the tables inside. I have received a 5-star experience at every visit and always feel welcomed; and know that I will always leave with what I asked for and more.
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August 2022 by Dee M.
I just bought my first new car from VanBortel Subaru in Henrietta and I am extremely pleased with my purchase. My salesman, Jacob Sasso, was considerate, knowledgeable, and helpful. The finance office was just as good. You won't regret discussing your options with Stephanie Christoff! She's been there, done that, and does what it takes to protect your interests the moment you begin to work with her. I felt respected, confident in my choices, and well-guided each step of my car buying journey. Choose VanBortel to be your dealer! You won't be sorry.
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August 2022 by Dave M.
I was helping my son shop for a new Forester. Van Bortel not only beat the competition on price, but their customer service was exceptional.
