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March 2024 by Wendy B.
I just bought a car from Justin Larson at Van Bortel of Rochester and had a great experience. Justin was so customer oriented, he made the process easy. Mackenzie was great and, like Justin, very patient with my questions. She made sure I understood the bells and whistles of my new car. Jared Hobbs helped me quickly and efficiently with all the paperwork. Justin made himself available after the sale and assured me that I can come back to ask questions when they arose. The service department is great and do the job thoroughly, effectively and so politely, like everyone I came into contact there. Highly recommend!
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March 2024 by Katie S.
I can't say enough positive things about this team from the customer service triage over the phone to Connie and her entire team. I had to bring in my 2012 Forester for repairs in a hurry and the team treated me as if I'd been a customer for years (it was my first time there) - set me up with a beautiful brand new Forester rental for the week while they looked over the repairs needed. They conducted an incredibly thorough inspection and had me out the door with a very reasonable bill and next steps to keep my Forester on the road as long as possible. I'm so grateful and would recommend this dealership to anyone looking for a Subaru.
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March 2024 by Chris Schmidt
Just purchased a 2024 Outback Touring edition to upgrade from our 2020. Great Car to be sure! Thank you Shawn Pies for your effort in the sale!
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March 2024 by Thanh Nguyen
The service was great. I did the express service for a oil change and tire rotation. I was greeted promptly and checked in. The gentleman that checked me in said it was going to be a 1hr to 1(1/2)hr wait time. That was pretty spot on when he came to tell me my car was done. Great customer service. Also, the waiting area has an excellent choice of beverages and snacks.
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March 2024 by Carol Jones
First rate staff who take their time with the customer making sure their buying experience is a good one. Would highly recommend VanBortel Subaru of Rochester to anyone looking for a new or pre-owned car.
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March 2024 by Jacob Logue
I've never had a car buying experience go as smoothly as I did with Van Bortel. Shawn Pies and his team went above and beyond to make sure I was taken care of. I'd gladly recommend them to anyone.
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March 2024 by Bob Salzer
Excellent experience!
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March 2024 by Diane Strock
People were very nice and accommodating. We are aiming all the work was done because paperwork was a little confusing because it indicated the recall parts weren’t in but we had waited 2 months from time of notice so we think paperwork was started before they got parts and then continued. Still my favorite dealership.
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March 2024 by Lynn Dibenedetto
the personal that i dealt with were very professional. they had all information and rental ready for me. they called me periodically during the day to let me know what was going on and when my vehicle would be ready. they are a great team to work with.
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March 2024 by Kevin Schreiner
I love this place. Easy in, easy out. I paid for this one, not covered by warranty. Reasonable cost and awesome rental cars.
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March 2024 by Angela Zale
I love this place. Each person was friendly and respectful and helpful.
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March 2024 by Matthew Halladay
Have been working with Vince for well over a decade now on different Subaru vehicles , they just make the process so easy and dare I say, enjoyable . The whole team and atmosphere is a step or two above the competition, and you feel it the second you walk in. I think we’ll be Subaru lifers. See ya in a few years guys.
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March 2024 by Crystal Malota
My experience at Van Bortels was great. They are friendly courteous and knowledgeable. They guided me in my choice but weren't pushy. You can tell they care about the needs of their customers and want everyone to get the right vehicle. I will be a life long customer.
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March 2024 by Clark
Great and friendly staff
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March 2024 by Katie Scoville
Shawn Pies was great! We also worked with Andrew to learn all the new technologies. I love the way Kitty runs her business. It was a pleasure to meet her.
