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January 2024 by Anna Bayerl
Steve was very helpful guiding me through various add-on programs and assisted me in choosing what was best for me. Armand was great helping me with obtaining insurance and phenomenal sitting in the car with me, setting up my phone and walking me through how everything worked. Shane was very knowledgeable about the vehicle, the laws around hybrids and tax refunds, and kept in good contact with me throughout the process. The only reason I did not give 5 stars is because I was in a wheelchair when purchasing the vehicle and no one offered to open any doors, or asked if I needed any help navigating through the dealership and in and out of the vehicle. At one point, struggling to get back into the building, a woman, who may have been a salesperson helping someone else, saw me and came to my aid, but I had already managed the door by then.
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January 2024 by Alison Flynn
Excellent customer service!! Our salesman Joe didn’t just sell us a car and forget about us. He followed through with all things needed, came in on his day off, coordinated with a West Herr closer to us and listened to my ridiculous description of the noise my husband was hearing (the service dept figured it out?). If I knew how great West Herr would treat their customers and how awesome the Toyota Sienna is I would not have waited so long to make them my dealer of choice.
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January 2024 by ybncorona
Great service and very reasonable negotiating. They were willing to price match and gave me a sweet deal. Kyle is an awesome guy- very professional and helpful. Will absolutely recommend him and this location, and will definitely be returning for my next vehicle.
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January 2024 by Brandon Knickerbocker
From the moment I pulled into the service bay until the moment I walked out, Ryan provided a really nice experience including setting clear expectations for timeline and services. After being seated he came out to let me know the inspection was due next month and offered to get it completed in advance to save another trip. This was my first trip to the dealership but I’ll continue to choose this location and would recommend Ryan to anyone needed servicing assistance.
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December 2023 by Idalia Santiago
I had a nice experience with Matt, Paul and Steve. They made sure I understood every document I signed. All warrantees were explained to me in a way I could understand and all my questions were answered. Never felt pressured to purchase anything. I was and I am still happy about purchasing with them.
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December 2023 by Jessica Johnson
Just had the best car buying experience ever! Thank you to Paul Williams and West Herr for making the whole process quick, easy and fun!
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December 2023 by Oluwaseun Toluhi
Great experience. Shane is God sent .He made purchasing a car as easy as ABC . Thank you very much Shane.The team were amazing too. Thank you guys
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December 2023 by Jeffrey Weller
West Herr Toyota of Rochester and particularly our salesman, Paul Williams were easy to deal with on our recent Certified used Toyota purchase. Call Paul for a good car buying experience. You won’t regret it. My wife and I really like our low milage 2020 RAV4 Limited.
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November 2023 by Jena Winterton
Joe R our sales consultant was amazing. Not a typical sales person that just wants the sale. He took time to explain all the features in our new car. His manager Tony was great too. We never felt pressured by any of them. Would recommend them to anyone
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November 2023 by Mollie Arnold
Joe has great communication and was helpful through the whole process. I got my car fast and clean! He even met me where I was at in order to do the initial test drive. Very customer oriented.
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October 2023 by les k
I recently purchased a certified Toyota tacoma TRD off road from West Herr. The truck was everything I wanted and more. During vehicle delivery a found few areas of concern that needed attention. My sales person Joe Rodrigues assured me that he will take care of all my concerns. He went above and beyond my expectations. All issues were resolved to my satisfaction. I would strongly recommend Joe Rodrigues and the West Herr team to anyone looking to purchase a new or pre-owned vehicles.
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October 2023 by Peter Timm
Simply the best car buying experience I've ever had. Joe Rodrigues, and the good people at West Herr Toyota, are personable, knowledgeable and, most importantly, work with you to get you the car you need. After assessing what I was interested in, Joe set up test drives for multiple vehicles (not only Toyotas) to help me decide which vehicle was best for me. For me, it was the Toyota Highlander Hybrid. Great car that saves gas (but not the planet). I don't believe in man-made climate change but I do believe in superior performance and reliability. Do yourself a favor and contact Joe for your next Toyota, you will not be disappointed.
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September 2023 by Kim Majors
I had the best experience purchasing my Camry from salesman Albert Lay. He was patient and knowledgeable and extremely friendly. Every employee I came in contact with was very friendly and helpful. A scary stressful experience for a single woman was made painless. Highly recommend!!
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September 2023 by Ariel Enriquez
My experience at West Herr was pleasant. Everyone I worked with was patient. I appreciated the upfront information at every step. Transparency is nice.If you're in need of a vehicle I recommend West Herr.Also, ask for Nathan. Highly recommend him.
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September 2023 by Caridad Cassady
Absolutely amazing. Joe Rodrigues was my sales person, he was so helpful and very professional. It took a long time to find a car that was right for me but when we found the one he was on top of everything. I finally got my first car thanks to Joe. I recommend West Herr to anyone who is looking for a new or used car.10/10 experience!