Walgreens, a pharmacy located in Rochester, New York, is praised for its exceptional customer service and dedicated staff. The pharmacy team, led by the friendly and skilled pharmacist Makenna, is consistently described as helpful, kind, and professional. Customers highlight Makenna's ability to provide a comfortable experience, especially for older patients, and her expertise in administering shots without causing any discomfort. The pharmacy has undergone positive changes, transforming from a "nightmare" to a "top-notched" operation, earning high praise from satisfied customers. Overall, Walgreens is regarded as a reliable and customer-focused pharmacy, where the staff goes above and beyond to ensure a positive experience for all.
Love all the staff at the pharmacy at my walgreens, at Dewey and Latta Rochester New York. They are always very helpful, friendly and very easy to work with and will answer any and all questions that I may have.
November 2025
One of the best customer service experiences I have ever had. I was visiting from out of state and McKenna went above and beyond to help navigate getting a rx filled that I had forgotten at home. Her kindness and patience is truly appreciated.
September 2025
The pharmacy used to be a nightmare but now it is top-notched and I'm very satisfied with the changes I've noticed. Keep up the good work in McKenna is a sweetheart
