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May 2021 by Catherine C.
No self check outs or 10 items or less lane. NEVER enough checkouts open. Waited in line for 20 minutes for 2 items!! Terrible customer service.
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December 2020 by Cheryl B.
What is the point of express lanes if you don't enforce it. One guy ahead of me had a whole cart full and stood there talking on his phone and unloading his cart with one hand. The guy before him had even more items! I think the cashiers should count the items and when they get to 20 (20 items or less lane) tell the customer that's all you get!
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November 2020 by Arvid Y.
I had a negative experience at this Walmart location today. I found a slickdeal on a laser printer that was in-store pick-up only. Of course, this Webster location was the only Walmart in town with inventory. When we arrived for pick-up, there was an electronic kiosk to enter your info and wait for staff. 15 minutes go by and nothing. Luckily, the customer service/ return desk is right next door, so I assume someone there will help me out. The first lady was no help at all. I told her I had been waiting for 15 minutes, but she insisted that I keep waiting and that someone would be y. So I wait another 5 minutes and still nothing. My wife got a bit more annoyed than me and went back to the counter to get them to call a supervisor. Well they didn't even do that, but pointed out a person by a cash register, so we approached her ourselves. Another 10 minutes later, we finally walked out with our printer. I know working at Walmart is probably not the most gratifying job in world (especially at the return counter) but I expect them to be a little more helpful (or pretend to be at least). Waiting 20-25 minutes to pick up an item marked "ready for pick-up" is just not acceptable in this age.
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March 2020 by Marissa N.
They continuously lack enough staff to checkout in less than 10-15 minutes which is ultra annoying. They do have a nice sale aisle, scored a weighted blanket for $5.00 woohoo.
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November 2019 by David Y.
Hi everyone i'm sorry for everyone else bad experiences wish i knew this ahead of time. so i purchased the Hartz Ultra guard Pro Triple action for Dogs 5-14 lbs. Last night i gave my a bath and then when she was dry i applied the Drops to her. Now my Dog is a Rescue named snowy who i rescued from my friend. Now snowy was fine last night and was walking around and then this morning i went to wake her and she could move almost as if she was paralyzed. Now i know she hadn't gotten hurt because she been sleeping in my room the entire night and she had no way of getting out the room or into anything. i quickly got dressed and headed over to the vet where i was told she was having seizures that were being brought on as a reaction to the drops. Now Hartz does have some great products and i have used many of their things before but i don't think i can say that anymore my dog may die and a product that cost me about $10-$12 is now costing me more than 1,500 in vet expenses to try and rescue my dogs life.
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July 2019 by Douglas M.
I wish that they had self-service at Walmart. It would help with fewer groceries, and we would not have to stand in line. It would give staff more time to help other customers.
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April 2019 by Dawn Campbell
If im there your handled with care
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April 2019 by Nataliya G.
I'm truly amazed every time I come to this Walmart.. This place definitely turned itself around. The location is clean, well stock, organize, The staff at this location is polite, helpful and I see allot of smiling employees walking around :)
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January 2019 by Nicholas S.
I shop at Walmart usually a couple of times a month picking up odds and ends. I'm confident many of us here do also. As we all know it's an international "retail giant". But it annoys me that they DO NOT have large bags for multiple purchases or for that matter a single large purchase such as a "pillow".
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December 2018 by Joe M.
AVOID Saw a watch I wanted on their website for the same price as Amazon, so I figured I'd buy it here instead of having it shipped. When I get there, the watch is $50 more than the website. The nice cashier says they can sell it to me for the web price and rings me up. Her register tells her she needs a manager to change the price, so she calls for one. After about ten minutes, he comes. Doesn't say a word to me or the cashier, just as rude as he could be. Hey pal, sorry someone s*** in your cornflakes, but you are in the customer service industry so how about a little politeness. Nope. He presses some buttons, kinda grunts at the cashier, and leaves. She rings me up, and, as soon as I put my card in, the register tells her she needs a manager again. I'm running late for dinner at this point and don't want to wait for Grumpy McGee so I just leave. I apologize to the cashier, who has tried to help me, because it's not her fault her supervisor is a dick. She then tells me that this is the second time today she has lost a customer in this exact same way. They are lucky to have an employee that is genuinely trying to make the store work, because management obviously is not. By the time I made it out to my car, I already ordered the watch from Amazon. I know Walmart is no one's idea of a treat, but at this location management really does not give a s****
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December 2018 by Yurei Chudnovskyy
Very bad service
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December 2018 by Kim L.
Unfortunately, I live down the street from this Walmart. Not worth the convenience. Parking lot is a disaster, someone in jewelry wouldn't let me pay for tampons with the WATCH I was buying. Very rarely is someone helpful. So you want to see me receipt for water while someone walks out with a TV. Seriously!! I returned a bottle of Draino today that I didn't realize was previously opened and halfway empty (it was still heavy). I brought it to customer service and informed them of the problem. The short one with a cap over her wig makes a comment, "So you're returning something you bought over a week ago?" Well excuse me if I didn't get a chance to unclog a drain so very promptly. Relax, I don't know what kind of ghetto folk you're used to that would use draino, return it and complain. Not worth the gas money! P.S. I did a site to store once to avoid the drama only to have more. Was asked to complete a survey and someone from the store called to ask what my problem was!!! Stating, site to store was closed for hours because the other person called out. So you're the only one who can scan a package. AVOID this store
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September 2018 by Nicholas S.
Today I met another professional sales person. Mr. Angel Mercado, at Walmart on Hudson avenue. I had a problem with my camera, (memory card) he opened it up and showed me that the card was locked. I never knew this could happen. He could have hustled me into a sale, bu he didn't. I respected his honesty,a true professional. It's to bad that Walmart's security isn't as good as Angel's. For the second time in a week at this store I was harassed in the parking lot by a punk begging for money, the same guy. I called security, they didn't even answer the phone,much less return my call.
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August 2018 by Kevin Cefalu-McNamara
Bring your gun. This store is so ghetto.
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July 2018 by Mark M.
Terrible location with poor selection and messy aisles with merchandise on the floor. Stay away from this place.