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March 2024 by Faith
The only pharmacy for me. Been here for over a decade. The people that work there are awesome!
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January 2024 by Mercury Carli
Jelani let me know that I could change my preferred name in the system - I really appreciated that! Thank you!
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August 2023 by Katelynn Byrnes
They are kind and helpful everytime my family needs them. The pharmacist is always willing to take a minute to help us find something or go over medication with us. Honestly top notch level of customer service!
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June 2023 by pat c.
I honestly don't know why this Wegmans has gone downhill with Wegmans apparently not caring. I'm factoring in the supply and shortage issues and this store still remains far below the other Wegmans stores in our area. Items are out of stock for weeks particularly in the dairy and plant based dairy sections. The cases in the plant based dairy and alternate protein section have been breaking since they were installed at least three years ago. Five days ago they told me they'd be fixed that day. Today they're still dark and there's no product to be found. Bakery items are inconsistent with the staff telling me to go to the Eastway store. By the way, that was a good idea. The Eastway store is far better. Wegmans tales no pride in it's Irondequoit store I now treat it as a 7-11 and shop somewhere else.
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June 2023 by robert lindenthaler
Terrible Customer Service.
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January 2023 by Bashir N
Always love to shop at WegmansI come here almost everyday it just feels good to be here even if you’re not buying anything.
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August 2022 by Duban Williams
Never lets me down. Always getting my prescription from here.
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March 2022 by Abby T.
I have to agree with another comment on here, by Chynna B. I have been coming to this store for many years, and I am disappointed by some of the workers on how they treat the customers. I witnessed a worker who works at the customer service desk being rude to a customer. What kind of manager leaves one person working when many people are waiting in a long line to get service. It's seems like this store is not properly managed well like it use to be. The customer service desk needs to do better. When it comes to my wallet I expect good service. It's obvious that the customer doesn't come first at Wegmans anymore like it use to be.
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January 2022 by Dan J.
Wegmans Pharmacy is a place that hits a home run when it comes to customer service and helping NLF eradicate COVID 19! A few weeks ago, I yelped about how great they were when I brought my mother to get her flu shot. Caring, kind and swift in helping my mother get what she needed. Using a walker, having vision loss and recovering from a stroke 3 years ago, this service does not go unnoticed. Today, I was in need of a booster for Moderna and OChris and his staff did a great job at the Titus Ave address. I spoke with Eric on the phone earlier and Jackie approved my reservation. It is tough to get a time to do this teaching fro 7-3 and tutoring from 3-5 and teaching college nights. I so appreciate the great customer service and caring that goes into what Wegmans Pharmacy here in Rochester does and what local Wegmans does for my regular prescriptions in the Great Northern Wegmans.
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November 2021 by Jim Muller
Terrible. Everyone working there is at their first real job. They have no idea what you're talking about.They need to hire some mature adults. They asked me my date of birth and I said 4-21-70 so they said were you born in 2170? There's no excuse for young and stupid and obnoxious in a pharmacy.
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May 2021 by David Nevin
They are always friendly and responsive.
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May 2021 by Mary Ramos
They are very quick and eager to help
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January 2021 by Jack Muller
Terrible. Everyone working there is at their first real job. They have no idea what you're talking about.They need to hire some mature adults. They asked me my date of birth and I said 4-21-70 so they said were you born in 2170? There's no excuse for young and stupid and obnoxious in a pharmacy.
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July 2020 by Thick B.
I live near the East Avenue wegmans but sometimes I will travel to Hudson/Titus because the employees here are professional and care about the health of the staff and others. This wegmans will disinfect the conveyer belt after each customer use. Wegmans East Avenue stopped doing that months ago. I don't know why they have so much people standing around customer service doing nothing but socializing. Go disinfect something
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May 2020 by Emma Shawn
awful costumer service! yet manager man who didn't even introduce himself being so unprofessional and rude keeping me on hold for 23 mins yet not providing me with any info regarding the prescription!