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March 2025 by Christopher
On quality I got to say some things are starting to change.... but I love Wegmans! It's not a bash or negative review by any means, but you're a Rochester staple and when you were only local, your food was top quality insane; of the best in the nation. Everybody needs to stop complaining about the price when you get what you pay for. always . ...
Hey Danny Wegman - think about this..... You're That guy who his corporation needs to legit stop growing I can't stand the fact that because things have to be made consistently, The taste and food quality goes down. Who cares if every grocery store gets the identical same thing . regional foods that are specifically trendy for that area. Should be definitely prioritized still by your brand but that's how the world works. People in Rochester. Don't need to know about a hot sauce in Atlanta so to speak. You know what I mean. Like maybe the New York market loves old fashioned real custard Boston cream Donuts and people who are down in Virginia really don't give a Sh&# ...I mean they do but they don't .....Like for real, everything has changed maybe instead of making everything consistently the same but less quality. Let's focus on the original stuff like your homemade in-house eclairs holy crap with those amazing or Long John Donuts like you guys take things away. That were so good. WHY! LOLOLOL IM Laughing now because they were hard to make because that's how it was. It was good. Never mind. I'm going to go on a rant and Rave anu're getting too big for your britches I mean anything. Not one thing in the bakery tastes the same as it used to for years ago and I'm like Homer Simpson with Donuts - done lol
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March 2025 by Delmar Aduwa-Ero
Good morning,
First I want to say how much I appreciate the franchise and the quality of merchandise that is always stocked for the consumer and customers.
Unfortunately this is not the kind of comment I would like to leave for this store I’ve been shopping at for the last 30 + years, not this store in particular , but many others close to by residents.
Let me begin, I am Doordasher ,Instacart representative and a Combat Veteran. Today around 1115pm I’ve received a pick up for groceries via DoorDash, it took me around 25 min 16 miles to arrive at the Titus Wegmans location approximately 1136 for 44 item total.
At around 1145 I had 13 items left and was approached by a night manager, the store will be closed in 15mn; I understood and told the manager I am Doordashing and will almost finished and I can’t cane the order I’m more than half done,
The store manager approached me again 5min later and told me to stop and proceed out; I replied and said can I atleast finish this little items that are on the aisle and location I’m at ;
The manager then told me No very rudely, She told me to cancel the order; I told her i really don’t have that option the app, So I called the customer informing them the store is closing and I can’t proceed anymore; the customer seem to have an urgent issue and really needed the items , so they told me to just pay for the items in the cart and refund the rest. I then proceeded to the register but was escorted paced behind me by multiple manager around 2min till 12 .
I then refunded all the items on the application by the option the items where unavailable and so the application will allow me to finalize the batch order and pay so I can exit the store;
I finish paying but it is required for me to capture a picture of the paid receipt; I asked politely if I can take a picture rather rushing since I never rebuttal any of their request to hurry up and leave, the Security pointed at me in my face and told me to leave because other employees need to go home; This made me feel embarrassed and harassed and
I’m lost with to define how I felt, I complied without a word and let the building to a far exit to west side of the building employee entry only. As I left i took time to stay outside in the cold to snap a picture and load the groceries in my vehicle,
I realized I couldn’t find my keys; I looked for them in my car, I returned to the store and asked if I dropped my keys and explained I’m a veteran and when i get startled, I have short term memory and all the rushing aggravated me and I don’t remember my keys; the manager looked and told me come back tomorrow , good luck , and took my information.
As I walked back to my vehicle not knowing what to do, I notice my keys on the ground , it must of slipped out when I was taking the pictures of the receipt and rushed out the store.
Thank God I found them and I was not stranded and was able to deliver the items.
This was just very unprofessional, inconvenient, mishandled and triggered my disability in many ways.
I’ve never been in a store where I felt unwelcome and antagonized.
I’m brining business to this store and making sure we all get paid and bringing customer service merchant to customer , bridging that gap
Remedial training is needed as well as handing couriers services like Instacart, DoorDash etc.
I am lost with words
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March 2025 by James t Dent
Wegmans is the place to shop
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February 2025 by Rochelle Curtis
What is there to say Wegmans has the best fruit ever Wegmans is the best of the BEST . PERIOD
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February 2025 by Shazbo
I used to like this branch of Wegmans but recently it’s been going downhill. The main issue is the dismissive staff (who are too busy having an chinwag) and the out of date products, especially in the European aisle.
As a supermarket, items should be checked periodically by the staff NOT by the customers. I had to approach the Customer Service Desk to notify them of the British canned food that had expired over 5 months ago. I didn’t check the rest of the products because it’s not my job to do so. On a positive note someone did come over to remove all expired items off the shelf.
I would just like to add this is not the first time this has happened, hence my review. Come on Wegmans I am sure you can do much better.
On a positive the store is well stocked and is always clean.
Ample parking is available.
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January 2025 by Johnny Jams
Gotta love Wegmans! My only complaint is that they don't carry a lot of brands. It is a lot of their own brand!!
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January 2025 by Nicholas Swann
For decades I've been a Wegmans customer in multiple places. And they are definitely successful, but I've noticed a change in recent years in various areas. And it's upsetting.
The most recent upset which been an ongoing problem is their "Coinstar" cash machine. Let me be clear, that I don't believe Coinstar owns it anymore, I could be wrong. I heard Wegmans owns it, truth unknown.
Anyways the cash machine that currently sits at the Hudson-Titus branch is constantly DOWN, broken. And I mean constantly. I've seen it repaired on 1 day, 2 or so days later, it's DOWN broken again.
Going a little further, I use to work for Loomis Armed Guard service. I went all over western and central N.Y. cleaning out the machines, emptying the safes. Never were the machines down for any great periods of time. Sometimes a day or so, but Loomis ran it very strictly.
I can't believe Wegmans allows this to happen, whether they own the business or someone else does. It's aggravating.
Constantly broken.
Constantly broken.
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December 2024 by Javier Dominguez
Very good product and very good 5
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November 2024 by Julie Wright
Luv Wegmans
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November 2024 by John Stupia
Love this store,everything good about this store,maybe a little high price,but great products!
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November 2024 by Peter Swan
Great pizza and wings
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July 2024 by Jack Lockemeyer
This place used to be nice. Now it feels like Mos Eisley. A hive of scum and villainy.
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June 2024 by Mahmood Kassem
excellent
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June 2024 by J.J.E. McAuliffe (Jazz)
I always prefer Wegmans over the other choices I have. I count on others for rides or take the bus, or take an Uber there. I can only pick the one place to go it's always going to be Wegmans cuz it has the best selection and the best quality for all the things that I look for when I go food shopping, and they have a great selection of things for basic needs, getting jobs done, restocking commonly used items like toilet paper, paper towel, pest traps and poisons, seasonal items, jewelry, makeup in the list goes on and it's all good quality
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June 2024 by Joshua Wilby
Good shopping, available parking, great for finding stuff, great customer service plus the staff are just nice. This review is under the wegmans reviews now
