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March 2024 by mike calleri
One of the better Wendy's around..they have never screwed up an order and the employees are always
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March 2024 by Nolan Civiletti
Stopped by around 10pm to get dinner for myself and a drink for my girlfriend, when I got to the drive thru menu I had let them know I needed a minute to think about what food I wanted to order, I heard an annoyed sigh on the speaker and then it went quiet. When it came time to place the order, I had ordered a combo meal and when they asked me if I wanted anything else I ordered a small drink for my girlfriend. Instead of reading back the order or asking for anything else after, it went dead silent for another 5-10 minutes. When I got to the window to pay, they looked confused and asked what I ordered when I handed him my card, he said he was going to take care of another order while I was sitting in at the widow while there were other employees just standing around. When I mentioned what I placed, I told them exactly what I ordered. When they said there was no order placed, I asked if they can take the order at the window since the inside was locked and they refused to take the order. It seems like the employees at this location need proper training on the POS system, how to take drive thru orders and be accommodating if there is a screw up on their end. It seems to be happening a lot from the numerous times I’ve been coming to this location hoping for a better experience but the service has been progressively getting worse and worse.
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March 2024 by Sevilya Orel
Has been going to this location for over 3 years, but this time they hired workers who come just to talk with each other and not work. Made an order at 2:54pm was the only drive through car. Paid at the window, they didn’t provide a receipt and told me to move forward because the other car is coming after. Which car???? It’s first come first serve service. Then the car behind paid for the order and picked it up, while I was still waiting for my order. Then another guy came out and game me a food, and asked if I got drink, which I didn’t. While I was still waiting for a drink now, another car was paying and picking up an order. My order had only 6 items which I was waiting for 15 minutes. Need to be more responsible while hiring new stuff which can ruin a reputation of that location.
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March 2024 by Abigail Runyon
dude, first of all…. asked for extra mayo and got literally nothing on it but a drop, and then… the drive through speaker thing was soooo fricking loud like i mean it’s very loud, idk if it’s just today or what but like jeez, they never give me mayo >:(
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February 2024 by E. V.
Don’t go. They had to ask for the order 4 times…we got 2 frosties and 2 orders of fries. Frosty cups were covered in milk.
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February 2024 by Susana Herrera
Delicious burgers with
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February 2024 by Logan Wagner
I've had some bad experiences here like one time there were a group of 5 old men siting inside and i was trying to go inside to order because my window on my car does not work but the DOORS WERE LOCKED so i stood out there for 5 minuets waiting for someone it took about 25 minutes until i got my food.
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February 2024 by Billie Carroll
Wish I could put a zero. But I can’t. I ordered three 5 dollar biggie bags. Jr. Bacon cheese burgers. When I went home there was 1/2 piece of 1 slice of bacon. I called the store to ask how many pieces come on the sandwhich. She said two but their running out. I said oh no. Why didn’t you inform me when I was ordering. She said come back I’ll remake it. I said no thank you. I don’t eat from any place that like to serve the bare minimal and try to get away with it .I return to the store. The store manager states she can not refund me any of my money at all. I showed her the full drinks and food in the bags she still refused to refund me. Stating it’s against her general mangers and her policy. I told her it’s illegal to run a business with no refunds. Long story short. No refunds to certain people. Horrible I will be seeing McDonald’s
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February 2024 by MrMrs Kro.
Nicest Wendy's in the Rochester area, all the rest are marginal at best. Wish this owner would take over others in
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January 2024 by Mike
Shoe3d up at 8:46am and all doors were locked. My work truck does not fit through the drive through. My morning was ruined thinking wendys was going to be a good breakfast stop.
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January 2024 by Gustavo Herrera
This Wendy's is always as clean as possible. And on top of that, this night (12/24/2023) we experienced that the people at the counter was very patience and kind. Congratulations!!!
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January 2024 by N Struble
Ordered 2 combo meals. There were no straws given, forgot dipping sauce for nuggets, and the combo meal I ordered was not good. Fries were doused in salt and the wrap I ordered was basically in the wrapper like not in wrap form, it was bunched up like a ball. When I unrolled it to put it back together, the wrap ripped up into pieces. Normally I don't do reviews but when the price for fast food has skyrocketed to $30 for 2 combo meals, this is unacceptable. Just wanted to share.
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January 2024 by sabrina shaw
Absolutely terrible experience. One of the workers by the name declan was terribly rude to me and my family. There was no hairnet warn to keep his greasy hair away from the food either. i would not recommend eating here. 0/10
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January 2024 by Courtney Lewis
Not the workers fault necessarily, but breakfast is always slow, understaffed, and they get orders wrong. I keep coming hoping it will get better the next time but I haven’t had a single good experience in the mornings here.
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September 2023 by Ryan C
What happened to the chili? It used to be good with lots of chunks of meat. Now there is one piece of meat and the rest is vegetables.
