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November 2023 by Lisa Ann Schillaci
I get all my service work done at West Herr Ford of Rochester. I receive quick, courteous service. I am in and out in a reasonable amount of time. There’s a comfortable waiting area with free Wi-Fi and awesome coffee. When I leave, service provides me with detailed report of the work done on my car and answers all my questions. I would highly recommend them!
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November 2023 by Google user
I am beyond thrilled with the collision work that was done on my Camry. It is the best, most precise work ever done on one of my vehicles. Every seam and line aligns perfectly. The cabin is as quiet as when I drove it off the lot the first time. All of the sensors and electrical components appear to be back to full functionality. I highly recommend!
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October 2023 by Stephanie S
I am beyond thrilled with the collision work that was done on my Camry. It is the best, most precise work ever done on one of my vehicles. Every seam and line aligns perfectly. The cabin is as quiet as when I drove it off the lot the first time. All of the sensors and electrical components appear to be back to full functionality. I highly recommend!
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October 2023 by Park Sq
Out standing service! Very happy with the service and repair time. I had warranty work done, private company. West Herr went out of the way to make the situation easy and 100% stress free. Dropped car off on Friday, they figured out what the problem was with in a very short period of time, ordered the parts and basically had the repairs completed before the time they said it would be done.Communication was fantastic, filed warranty claim and I was done. I always was unsure about an aftermarket warranty, but all was completed as promised. 100% recommend West Herr service department! I did not purchase the car from them, however I was respected as I had bought from them. When it is time to replace my current car I will check them out first.
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October 2023 by Brianna Jones
I went to west herr to buy new tires. They made sure they ordered the tires I wanted. They give you the option of which ones you want. They were so nice and professional. The service was exceptional and I would definitely return and recommend all to go and see them. Thank you so much Chris you really made this a great experience for me and gave me a piece of mind. I love my new tires.
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October 2023 by Kelan Kline
Have always bought privately and finally bought from a dealership.From start to finish West Herr has been incredible. Got a great vehicle for a good price with no haggling.Service department is great.You have got a customer for life.Highlight recommend West Herr.
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September 2023 by Michelle Davis
I purchased a used car 12/22. They went to their Buffalo dealer and got it for me. The car had 10000 miles on it. I have put 6000 on it. I picked something up in my tire and when I went to get it fixed they told me my tires would not pass inspection. I called West Herr, Ashley took care of me. They put 4 tires on my car and gave me an oil change. Thank you for all you did to make this right. Everyone was great!
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September 2023 by Randy Hrywnak II
Nothing but good things to say, took my car in to West Herr Collision Center. New beautiful facility, customer service was on exceptional. Had a deep scratch through the paint down to the fiberglass. I have a 3 tier paint, Wind Chill Pearl White, the quality of work is exceptional. The paint looks amazing, an absolute flawless job. I would highly recommend.
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September 2023 by Shelby Talbot
I had my car towed here from another garage actually. The other garage had my car for months with no update, didn’t contact the warranty company, and wouldn’t even return my phone calls. I was beyond unhappy and called West Herr explained the situation and made a plan to have it towed there. Immediately they exceeded my expectations and even informed me of a leaky turbo that the first garage missed, and a few short weeks and a couple phone calls later, I have my car back. They ensured the job was done right and had an impressive turn around, even while working with a warranty company for 2 major repairs. Would recommend.
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September 2023 by Adrianne Smith
Mark Ivison sold me my Ford Bronco. Got me the one I wanted. Not a pushy salesman. Laid back, professional, honest. This is the 3rd vehicle I bought from him. He is at West Herr Jeep. The people that helped at the West Herr Ford were great. I would recommend them all.
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September 2023 by R C.
West Herr Ford of Rochester worked on our truck due to a recall issue. This was April 8. Since that time, the alarm system goes off repeatedly when the doors are locked and we get "hood open" and "door ajar" messages, even though nothing is ajar. We are Sr. Citizens, both working, and had an extensive home repair we were trying to complete. We continued to hope that the problem would correct itself. It did not.I recently called them to see if they could fix this issue before we leave next week for vacation. Gina told me they did not have openings but she could schedule me at another location. She made an appointment with West Herr Ford in Webster. Even though it's over a half hour from my home, I agreed. She said there was a shuttle that could take me home but it was first come, first serve. The Webster location called yesterday to confirm and I asked about the shuttle. They said I was not listed and was entered as a drop off. I registered myself for the shuttle at that time.I arrived at the Webster location today for my scheduled appointment. The man helping me was rude from the beginning of our interaction. When I explained the problem he said they may charge me. When I said I thought they were the same company he said they were not, then later said they were. When I got to the part about the hood, he said it was something (some part) but I told him, again, it only began after they fixed the recall. He then said they may charge to diagnose and fix it and I again said it never happened till they fixed the recall. I finally just said "I'll take my key back." He kept talking and I repeated, "I'll take my key back". I will deal with this issue when I return from vacation in a few weeks.I am not happy.
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September 2023 by Nancy Stewart
We visited West Herr Ford in Greece to look for a replacement too my totaled Ford SUVWe walked in and Trevor said May I help you?The rest is historyI have a beautiful bright red Explorer!!Trevor is the best !!!!
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August 2023 by Wesley Key
After many calls, trips, and photos looking for a F-450, I started talking with Trevor almost daily for two weeks straight.We came to a fair over the phone agreement on a truck and he marked it and set it aside for me on good faith only.My fiancé and I traveled 10hr north to Westherr Ford, from the foothills of NC.Trevor on his day off texting and communicating on our travels up and arrival.After a shaking hands, good conversation, and a drive around the town, we set down for paperwork, more good conversations, we set out for the drive home.Very pleased, very happy, and will definitely be recommending Westherr Ford along with Trevor for many years to come.A true family business and some great souther hospitality from my new friends a few states north of us.Personal thank you to Trevor, honest, friendly and a true man of his word !Thanks again my friendWes and Janet
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August 2023 by Brandon Geer
The sales team, and really everyone at West Herr was great. Tony and his family took great care of us, and in general I'm happy with our experience there. Everyone was very professional, courteous, and friendly. The only reason I didn't go for 5 stars was due to the amount of time everything took. Over the course of 2 days I spent 3-4 hours there. It took an hour to appraise my truck alone. I always know I'm going to spend a fair amount of time in a dealership when purchasing a vehicle, but this seemed longer. In the end, though, I got the perfect truck at an agreeable price, and that's exactly what I was there for! I will absolutely go back to West Herr for any additional vehicle needs.
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August 2023 by Hope Sirman
West Herr car dealerships is a great place to buy a vehicle! Their customer services teams is extremely helpful and patient and will accommodate your every need acquiring a vehicle! The extended warranty set up is great and tailor made just for you! You get to pick just what you need and can afford without breaking the bank! Me and my son got our vehicles from West Herr Ford and we are greatly pleased! Thanks West Herr Ford for an ultimate great car buying experience! Much love to Denise and her staff!! ❤