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October 2023 by Jessica Bray
I was working on a project for my living room with built ins. I required shelves and countertops for cabinets that were a unique size and I wanted good quality wood. I reached out to a few lumber stores and decided to go with Morse.The sales guy was very nice and came out to my house to measure (even though the lumber was still too long and had to be cut down by me). The lumber was delayed several times being delivered, which not a huge deal. Since it was delayed being delivered it took me awhile to get around to staining them. I was out of town for several weeks (sometimes you’re just busy!).While I was waiting to stain the wood, they were laid on cardboard and covered by blankets in my garage. Well protected from any damage. By the time I got around to staining them, I noticed a few of the shelves were damaged. They had marks in them that were clearly visible. And the wood used for the shelves was a lower quality than what they used for the counters (and they were supposed to be the same).So I reached out to the sales guy who was very nice when we met previously. However I didn’t get a response and had to reach out 3 times to hear anything back. After a few weeks of the initial communication he came over to look at the damage (I had provided photos as well).However at this point I had already completed the staining due to it taking forever to hear back (and if you have ever done this, it takes forever). I didn’t want to have to start over again, so the salesman and I agreed they would just credit me for the damage.A week goes by again and I don’t hear anything, so I reach out (again no response). Finally the operations manager calls me (left a message since I couldn’t answer at the time). At this point I am not even mad, but here is where they get the one star review.I had to call the operations manager back 3 times before I could get him to answer (even left messages with no call back). When I finally talked to him he was not very nice and blamed all the damage on me. He literally said that since it had been so long I probably damaged it myself or had someone come over and damage it for me.I get that it had been awhile, but again the delivery was delayed and I couldn’t get the sales guy to respond. The operations manager was just rude and provided a terrible end to this experience.
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October 2023 by Jessica B.
I was working on a project for my living room with built ins. I required shelves and countertops for cabinets that were a unique size and I wanted good quality wood. I reached out to a few lumber stores and decided to go with Morse. The sales guy was very nice and came out to my house to measure (even though the lumber was still too long and had to be cut down by me). The lumber was delayed several times being delivered, which not a huge deal. Since it was delayed being delivered it took me awhile to get around to staining them. I was out of town for several weeks (sometimes you're just busy!). While I was waiting to stain the wood, they were laid on cardboard and covered by blankets in my garage. Well protected from any damage. By the time I got around to staining them, I noticed a few of the shelves were damaged. They had marks in them that were clearly visible. And the wood used for the shelves was a lower quality than what they used for the counters (and they were supposed to be the same). So I reached out to the sales guy who was very nice when we met previously. However I didn't get a response and had to reach out 3 times to hear anything back. After a few weeks of the initial communication he came over to look at the damage (I had provided photos as well). However at this point I had already completed the staining due to it taking forever to hear back (and if you have ever done this, it takes forever). I didn't want to have to start over again, so the salesman and I agreed they would just credit me for the damage. A week goes by again and I don't hear anything, so I reach out (again no response). Finally the operations manager calls me (left a message since I couldn't answer at the time). At this point I am not even mad, but here is where they get the one star review. I had to call the operations manager back 3 times before I could get him to answer (even left messages with no call back). When I finally talked to him he was not very nice and blamed all the damage on me. He literally said that since it had been so long I probably damaged it myself or had someone come over and damage it for me. I get that it had been awhile, but again the delivery was delayed and I couldn't get the sales guy to respond. The operations manager was just rude and provided a terrible end to this experience.
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February 2023 by Silvano Vlajic
TRUCKER’S REVIEW:Fast unloading, no overnight parking
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September 2022 by Karen P
Customer service guy in Henrietta we're not very helpful because it was a small order really made you feel like he didn't have. The time to help or offer suggestions
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September 2022 by Laurie Stephens
My grandson works there and they are very good at making their employees feel appreciated ?
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August 2022 by Wendy Swain
They did not have the particular number that I needed however in the past they have had what I needed in their delivery was great
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August 2022 by James Conroy
If You have a plan let themmake it sooner than laterLet them help you build fromThe Bottom to Get to The Top
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June 2021 by Kenny Bartholomew
Slow unload time
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May 2021 by Kevin Montano
I purchased some lumber here for fencing recently and had a great overall experience. Adam was super helpful and easy to work with in pricing out the cost for material and coordinating my shipment. The delivery driver Tyrone was friendly and professional. All of the lumber showed up on time and was great quality. Will definitely shop here again for my next project.
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April 2021 by Austin
Fantastic, friendly service!
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November 2020 by Frank Holbertom
Such an awesome old fashion company.. Old values. An loyal service
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October 2020 by Roger Brainard
Friendly, helpful. Material is more expensive then at the big box stores, but the quality is higher.
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October 2020 by Richard Herington
Superior service and very helpful staff!
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October 2020 by Rob Rob
Nice neighborhood lumber store.
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September 2020 by Jake Allen
Guys at the desk are always great!
