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February 2024 by Angela Leonard
Helpful and very friendly
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February 2024 by Joseph Pacheco
I would like to thank associate Kim from the Greece ridge Mall Rochester New York for helping me find a perfect ring for the perfect girl Kim was incredible honest very compassionate and courteous and associates like her make Zales jury company want to have become today that woman most definitely deserves a raise and we should have more people like that working our jewelry counters thank you Kim for helping me find exactly what I was looking for he best sells person I've ever met
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January 2024 by Da Great
Victor at Greece Ridge Mall is a very well mannered and exceptional salesman. He is patient and kind and honest about his opinion and knowledge of jewelry. I cannot appreciate Vic enough for his help and cooperation. My wife will be a proud Zales jewelry owner.
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January 2024 by Patrick Thornton
Kim and the team were great to work with! Will be back to use my zales credit card!
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January 2024 by Itaina Torres
KIM AND VIDA ARE AMAZING… THESE LADIES CUSTOMER SERVICE ARE BAR NONE. WHEN IT COMES TO JEWELRY THEY KNOW THERE STUFF. THEY TOOK THERE TIME EXPLAINED PAYMENT OPTIONS SUCH AS THE DIAMOND CARD. ABSOLUTELY LOVE THE PIECE I PURCHASED AND WILL BE BACK SOON!
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December 2023 by Monet Dunbar
Vida & Elaysha were so helpful and attentive. Very kind and made me feel very comfortable and valued as a customer. I will always shop with them and the Zales store.
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December 2023 by Rob Breitmaier
Best experience at a jewelry store I’ve ever had Kim was super helpful made it super easy and got exactly what I wanted and then some will def be back !
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December 2023 by Elizabeth G
I went to Kay Jewelers before coming to Zales and they were so rude. I popped right over to Zales and Elaysha greeted me with a smile and was so helpful to clean my existing jewelry and assisted me with picking out a new bracelet for myself! Elaysha you are amazing and thank you for everything!!!
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December 2023 by Eileen Conant
Vida was amazing!! Great customer service - hands down one of our best experiences! Thank you so so much for all of your help and understanding!
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December 2023 by JoeAnn Flagg
Lisa, Kim and Vida provided outstanding service. I needed to have my new Latin Grammy watch sized & wanted to add the warranty. These 3 ladies attended to my every need. Didn’t realize the ppl that waited on me were in leadership roles: District, Manager, and Assistant Managers. The collaborative efforts will make me return and share my experience with my network of friends. They are total gems ? !
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December 2023 by Jen Samuelson
Kim has been amazing time and time again. She’s been amazingly patient as I have changed my mind several times on what I wanted to get. And helped us pick out the perfect ring.
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December 2023 by Levone Baker
Jessica and Kim was fabulous!!! Excellent customer service. Definitely will come back to them.
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December 2023 by Nadia Pamphil
Kim was such an experience. Thank you for helping us pick out our wedding rings❤️.Nadia & Jeff!
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December 2023 by Greg Panneitz
Elaysha was very helpful and amazing to work with! Outstanding service = return customers and I will be back!
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November 2023 by TheDiamondndaruff Jones
Thank you Mrs. Vida and Victor. You both have the patience of ANGELS. Thank you for assisting me in making a smart purchase. Never lose that quality.Sharon
