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December 2023 by Laurie W.
I recently went for annual free inspection which by the ways takes all day. Not really a fan of having my car tied up all day. I am convinced They keep it all day so they can keep trying to sell you gel coats or anything while they have your car. I spent thousands already but they are not satisfied with that. When you first get there to Drop off you actually have to wait in line to speak with an advisor who will try to sell you something at least 2-3 times before they let you go. Then eventually they will call you when you are waiting and again try hard to sell you something before you come for pickup. I said NO about 10 times to 2 different people before they actually gave up. Annual inspections are supposed to be free but they are not free of being harassed all day to buy something and the inconvenience of not having your vehicle all day. I am most likely done with annual inspections and honestly this is probably what they want anyways if I don't Intend to buy anything more. Too much of a pain and harassment to continue.
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November 2023 by Pepa Mema
I had a very good experience today at Ziebart. The staff was very accommodating and courteous. Shane provided extra effort to streamline the process and kept me informed of the status of the rustproofing on this very busy Black Friday.
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November 2023 by K “LucyBee23” K
Brought my car in for my annual undercoating appt and needed help with my remote start which wasn’t connecting right after a few months of use. Both Shane and Craig were AWESOME at helping me work through the remote start issues and got everything squared away super quickly. Everything is working perfect and they made the process nice and easy. Highly recommend; thanks Ziebart team!
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November 2023 by Ivelisse Santiago
Special shout out to Peter, Kevin, Grace, and the Lyell ave location!!! I got an undercoating done today that the Lyell ave location helped with, Rust protection, and an interior clean up. This is also the same place I got my car starter. You guys are amazing at what you do! A big Thank You to Peter for his amazing communication skills and for explaining everything so thoroughly. Grace & Kevin thanks for being so kind! Keep up the good work everyone! :)
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November 2023 by David R
2022 High country duramax Ziebart strikes again i tell every customer to stay away from this scam. Wether you have the money to replace a 90k truck every year stop paying these clowns for driveway tar on your vehicle.
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October 2023 by Amari Grady
Pete was extremely kind and helpful when I was having trouble trying to get in a time and date for my inspection renewal and he added me in the schedule here at Ziebart to remove my tint for my inspection at another location who were giving me a hard time about my back window and he even cleared it up them and they were willing work with me. I got my tints done by Ziebart and loved it and they truly value their customers. I'll always return since this is how they treat their customers.
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October 2023 by Dylan V.
I brought my truck I just purchased to get undercoated and rust proofed, I brought it to them sparingly clean and they give it back to me filthy brown smudges and splatters all over it, and of course they say not to get it washed for a week after. They supposed to be throwing in a wash and wax but clearly did the opposite. Very disappointing
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October 2023 by Mike P.
Dropped my truck for under coating and picked up next day, was told that truck would be parked inside and locked up for the night, made me feel good till I picked my truck up and discovered that they helped themselves to some money I had in center console, was only like 8 bucks in total and hidden, not really about the money the fact that there going through and steeling. The manager named Peter made it seem like this has happened before and immediately offered to reimburse me, also said he would call me back, another lie as they cover this up. They are not to be trusted, don't leave any valuables in ur vehicle.not only that but there were spots that they missed sprayen...check ur vehicle before u leave the lot.
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September 2023 by Michele Handzel
I come here every year to get rust protection for my car. I paid one payment in 2018 and all the annual re-sprays for rust protection are free. My car looks great with no signs of rust despite living in Upstate NY. Service advisor Brian Scheck was very polite and helpful today.
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September 2023 by Elliot Voleshen
Another great experience with Ziebart in Henrietta. I had an electrical issue that caused the remote starter to fail to work. They graciously took the truck in to diagnose the issue. They made a repair (that wasn’t their responsibility) and everything is back to working properly. Thank you for top notch service!!!
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August 2023 by Barbara Beaman
I’ve been to Ziebart before but this was by far the best appointment I’ve had. John, my salesman, was wonderful. He explained everything that was going to be done to my vehicle and said he would make sure that it would be done correctly. He even arranged for me to get a ride home and back to Ziebart with Larry so I wouldn’t have to wait for my car at their business all day. Larry was also wonderful. We had great conversations. I also need to thank Grace. She makes all of the appointments, paperwork, and more!! John and Grace were very patient when we ran into a finance problem. They straightened it all out. Now I’m driving what looks like a brand new car. I’m very happy. I’ll be requesting John from now on when I make an appointment at Ziebart.Services: Steam cleaning
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August 2023 by Laura Maier
The team at Ziebart are incredibly professional, do great work and are genuinely good people to have working on your car. I worked with Brian who went over all the options they could offer me, worked with me to get what I wanted and needed done to my new car at a good price, and was extremely kind and friendly to work with. I had a full wrap done to my Tesla Model X Plaid along with a coat of ceramic protection. The work looks great and I was assured if I notice any imperfections in the next few weeks not to hesitate to call and they will remedy. After noticing a fairly large issue with my vehicle after pick up the entire team, Brian, Pete and Craig, responded promptly and professionally assuring me they would take care of the problem. I would 100% recommend the Ziebart team to anyone and I will continue to use them for my car needs in the future.
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August 2023 by Denise Morgan
I bring my 2016 Ford Focus to Ziebart every year since I bought it in 2017 and have always been pleased but this year was different simply because John Coleman was my Service Advisor. John explained everything to me several times until I understood what my car needed and never lost his patience. John is polite, professional and friendly and I hope he is at your location when I bring my car in next year. I truly wish that John Coleman had been my Service Advisor in prior years because the others did not explain things like John did!Services: Steam cleaning
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August 2023 by Casey Lussier
I had recently got some minor scratches on my car and was looking around to get it repaired. I reached out to Kevin at Zeibart to get an estimate of the damage, he told me to swing by so he could see the extent of the damage. When I got there, he as very nice and professional, we got the scratches out and looked all new again. I had some questions about getting an undercoating done on my car before winter, and he was very knowledgeable and answered my questions. I felt that he had my best interests in mind, and turned a hectic moment for me into a great experience
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July 2023 by Daniel K.
Made an appointment for interior auto detailing over the phone and received a quote. Dropped my car off in the morning and about 5 hours later it was ready for pickup. My car was a mess from my kids and I was impressed with the level of cleaning they were able to perform. It almost looks as good as new! Only negative was the sales pitch for other products, but to their credit they were more informative than pushy.
