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March 2024 by Jared S.
I used to rent from Enterprise all the time before I had a car. Recently, I needed a larger car for a snowboard trip up to Massachusetts and rented a standard SUV from Enterprise Island Park. There were no other standard SUVs available, so they kindly upgraded me to a 2023 BMW X1! How cool is that?! I've never been much of a BMW guy and have always kind of scoffed at BMW/Mercedes white SUVs for whatever reason, but I really loved the style, comfort, and performance! Unfortunately, while driving up in Massachusetts, I got a flat tire on my second day into the trip. Turns out it was a nail in the side, so the local Firestone recommended I go to the nearest Enterprise for an easy car swap. It was honestly super easy indeed! They swapped it out, no questions asked, and I made my way home in a beautiful, powerful, and fully equipped 2023 Jeep Grand Cherokee. Gotta love the customer service! And since I'm an Enterprise Plus member, I get points for every ride! I'm now at 1000, which scores me a free day's worth of rental... sweet! Thanks, Enterprise, for having the best prices, best cars - you're definitely my #1 rental pick!
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January 2024 by Patricia B.
The team at this enterprise location is professional, friendly, and helpful. They were particularly good in my situation.
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January 2024 by CHUQK MOTORS
EXCELLENT SERVICE
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January 2024 by William Mac Millan
Reserved a car with the app and got a confirmation email. At 7:50am the next morning we were leaving to pick the car up and the phone rang. It was them and they did not have a car for us. We were screwed.
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December 2023 by Rickey Mccaskill
The customer service is BEYOND SUBSTANDARD!!!! After leaving me on hold for 20 minutes STEPHANIE forgot everything we discussed! Then after repeating everything , she could not process anything —-a basic reservation for a claims event!!!! Placing me on hold for another 18 minutes. When I addressed her incompetence she was disrespectful and offensive!!!! Mockingly telling me that her manager was not in today. GO ELSEWHERE!!!!! DONT PATRONIZE THIS BUSINESS
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October 2023 by Carlos Polanco
excelent services,i had a nice experience renting a vehicle from you,guys??
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October 2023 by bizzy izzy
Service is good. They barely answer the phone though
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September 2023 by Karen Johnson
Staff was the best I have ever dealt with at an Enterprise Rental location. They are professional and accommodating. They provided me with great vehicles. I live in Suffolk County but will only go to this location. That is how much I appreciated their help and kindness.
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August 2023 by Jack Land
Tried to amend existing reservation to add a couple of days and drop at another location. Front desk said they couldn't help and I need to call reservations. So I make a new booking to pick up the day we are due to drop off. When I called to confirm all ok and we can keep the same car the front desk just put me on hold for over 10 minutes and never came back. Frustrating to have unhelpful customer service
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July 2023 by Devon Weber
Cannot say enough things about this location. Our rental from another location got a flat and they made exchanging it for a new one seamless. Diamond went above and beyond in her help. Thank you!
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July 2023 by Rey Torres
BEWARE of Bait and Switch. I had a rental agreement through my insurance company. However, Devon Pascal called me stating I needed to do another contract after my repair shop delayed. We agreed to get a cheaper vehicle, as it was an out-of-pocket expense. When I arrived they almost doubled the cost of the rental, saying that was their lowest rate. Having a need to go to work, I was "stuck" with the increased rate. I have been a customer for MANY MANY years. It is time to take my business elsewhere, due to local greed.
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May 2023 by Stephanie R.
A white caucasian girl at the front desk laughed at me when i asked her where my reserved car rental was, promised to call me back never did, keep in mind this car rental was reserved for a week as a result of hertz unreliable, unprofessional, untrustworthy, unethical, business practice i had to go rent a car from enterprise and provided me with a vehicle immediately.
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May 2023 by Natalia Bittan
Great service, clean car would definitely be using them again.
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May 2023 by Natasha Singh
Devon and Troy are absolute gems! After spending all day chasing other locations, they truly came through for me within minutes of contacting them. They looked out for me and called me when a car was available while other locations told me to call them throughout the day to keep checking on returns. Once I arrived, I was able to pick up and be out the door within 30 minutes despite a long line. They really look out for their customers and show absolute kindness and patience to even the impatient customers.
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April 2023 by zeek henry
Was better than I had expected the agent don was really good made us felt like we were home and he did addressees all our concerns. ??
