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January 2024 by Marc F.
I was very uncomfortable and unhappy with my outcome I rented a chev Tahoe and confirmed 1 day prior to picking up come to find out I arrived to pick up and no chev Tahoe Very disappointed
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October 2023 by Michelle V.
Worst customer service and they give you awful cars they have issues and some needing service. I've never in my life dealt with such a terrible company
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October 2023 by Ibtehaj Hassan
Got a nice little rental for Columbus Day weekend. Everything was done smoothly. Aziz the front manager was very helpful. Even helped bring the car which i wasnt sure he would be able to fit in. Lovely experience and would come back again. Oh also his taste in vape is amazing. Got me hooked.
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October 2023 by Delwar Islam
The car I booked (small sedan) was no longer available, due to overbooking in the system. Aziz, upgraded me to a full size SUV, the car I actually wanted! A great deal for the weekend road-trip. Make sure to ask for Aziz.
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October 2023 by Julie D
Not only did they not actually have the car I made a reservation for clearly you don’t have to give your name and vaping in the office is completely ok. And don’t bother with corporate offices because according to them they have nothing to do with that.
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October 2023 by Julie D.
Not only did they not actually have the car I made a reservation for clearly you don't have to give your name and vaping in the office is completely ok. And don't bother with corporate offices because according to them they have nothing to do with that. So no car, no service . I will never go there again.
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September 2023 by Akilah Butler
This Hertz Car location has the WORST customer service. The representative-Aziz, was confrontational, rude and spoke to me condescendingly and as if he was a child and not a adult doing business. It was a nightmare doing business with a passive aggressive employee such as Aziz. The worst.This location does not have many options if you don’t want a electric car, and what cars they do have available is not in good condition also. I recommend you do not go here! At all.
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July 2023 by R M.
This location is poorly run and the cars are very low quality. While I've had many positive airport, international, and even local experiences with Hertz as a President's Circle and Five Star member for the past decade, my worst experience occurred at this location on Saturday. Jesen Quezada, the manager at this location, lacks customer service skills and has a terrible attitude. After reserving a specific car for another customer in violation of stated policy and summarily refusing to check my profile for upgrade eligibility, he refused to honor my rental reservation and provide appropriate documentation indicating that the cancellation was initiated by Hertz. This abrupt cancellation nearly ruined my weekend. Fortunately, there are reputable car rental companies that conduct business free of dysfunction and have professional staff that are actually helpful. I WILL NEVER RENT FROM THIS HERTZ LOCATION AGAIN AND ENCOURAGE YOU TO AVOID IT!
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June 2022 by J C.
TJ and Mary were super friendly and super helpful. The rental car was ready for me when I got there. When I went to leave I realized the radio was not working at all and since I was using the car for a week I wanted to be able to have the radio on. They quickly swapped it out and even upgraded me to a nicer car for the inconvenience. When I returned the car they were super quick and efficient again. TJ was there again and help me check out and get on my way to the airport. I highly recommend them. It was a very seamless and easy transaction.
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May 2022 by Mitch T.
Worst rental experience ever and I been renting form hurts for a long time just not at this location the car was dirty had no gas and they over charged me plus extra taxes and fees that I never paid before This location will never get me or anyone I know service ever again
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July 2021 by Matt S.
Dirty cars rude sales people Don't waste your time here keep walking or better yet running
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May 2021 by Rob K.
Avoid this location at all costs! they were rude, it took 45 mins to give us car that was there and the car was filthy! I had to clean the back window because I couldn't see. The car smelled like snoop dogg rented it for 6 months!!
