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March 2024 by Keturah
Thanks to mark and shaniyah for making my move in fast and easy!
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February 2024 by Tauseef Jafri
Valerie encarnacion was great she helped me out, super helpful..10stars
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December 2023 by Marie St-Juste
Disappointing Experience with Vehicle Storage at Public StorageIf I could write 0 star, I would. I recently encountered a disappointing situation with Public Storage at 36 Merrick Road. Seeking a secure location for my luxury car during the snowy winter months, I reached out to their customer service on December 14. They offered me a storage solution at $300 per month for six months.Upon arrival at the facility, however, I was informed by a front desk employee, Edweena, that this location does not store vehicles. While Edweena was both kind and professional, she could not resolve this issue, even after contacting the manager, Danny Bishop. I still have not receive any refund yet.This experience was particularly frustrating due to the clear initial communication of my specific storage needs and the financial commitment involved. The inconvenience and financial loss resulting from this miscommunication were significant. From a reputable company like Public Storage, I expected more accurate information and better service.I hope this review encourages Public Storage to enhance their communication and customer service, preventing similar incidents for future customers.
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November 2023 by Chinyere Oparaji
Valerie helped me set up my rental agreement today and it was easy/effortless. Thanks Valerie!
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September 2023 by Judy McDermott
The Best Customer Service that I have ever experienced in the many years I have been using storage units. I first went to another storage unit for pricing, they where so rude to me, I asked there name and they wouldn't even answer me. I then went to Public Storage and Joara welcomed me with a warm smile and took the time to show me units explain the loading door operation and helped me set up my Public Storage App and showed me how to use it. I walked out like I found my home! On the day I moved my movers where terrible, they told me that they couldn't fit all my items in so I had to get another storage unit Kimberly was working and it was almost5:30, I was very upset and couldn't get my app working. Kimberly said don't worry I understand and I'II set you up. This is what customer service is all about! Edweena always welcomes me with a cheerful greeting.I feel like I walk into the show Cheers every time I go to there office. Keep up the Great work ladies your all outstanding in your jobs!!!!
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August 2023 by G Isolyn
Came today to make a payment, Joara always amazing, Also all the managers Kimberly and Edweenas are so helpful and awesome, great job.
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August 2023 by Charlie McCarthy
Joara is awesome. A delight to work with. I had some issues while I was switching units - and she resolved them quickly. Phone messages were returned promptly. I recommend this location because of the excellent service. Thank you Joara for all your help.
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August 2023 by James Lamarre
I recently had the pleasure of utilizing Public Storage, and I must say that my experience was nothing short of excellent. I would like to express my utmost gratitude to the outstanding assistance provided by Edweena and Joara, whose exceptional service truly went above and beyond my expectations.From the moment I initially reached out to inquire about their services, Edweena and Joara were quick to respond and displayed a genuine willingness to assist me throughout the entire process. They patiently answered all of my questions, ensuring that I fully understood the terms and conditions, as well as the various storage options available to me.One aspect that truly stood out was their dedication to finding the best storage solution that suited my specific needs. Edweena and Joara took the time to assess the size and type of items I needed to store, providing valuable recommendations and guiding me towards the most suitable unit. Their knowledge and expertise saved me both time and money.Not only was their professionalism evident throughout the reservation and rental process, but their ongoing support and assistance truly set them apart. On the day of my move-in, they greeted me with warm smiles and made sure that I had a smooth transition into my storage unit. They even provided me with helpful tips on organizing my belongings efficiently within the space, ensuring that I made the most of it.Furthermore, Edweena and Joara's commitment to exceptional customer service extended beyond my move-in day. They were readily available to address any concerns or queries I had, promptly resolving any issues that arose. Their dedication and attentiveness gave me peace of mind, knowing that my belongings were in reliable hands.Due to the exceptional service provided by Edweena and Joara, I wholeheartedly recommend Public Storage to anyone in need of reliable and convenient storage solutions. Their knowledge, professionalism, and genuine care for their customers clearly demonstrate the level of commitment they have towards ensuring a positive experience.Overall, my experience at Public Storage was nothing short of outstanding, and I am grateful for the personalized assistance provided by Edweena and Joara. I will not hesitate to refer friends, family, and colleagues to this storage facility, as they have proven themselves to be true assets to the company.Thank you, Edweena and Joara, for your exceptional service!
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August 2023 by Kathleen Rubenfeld
Joara is fantastic! So very helpful and nice. She has gone the extra mile in trying to get a better price for my storage unit.
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August 2023 by A C
Had a lot of help from Joara and she was very efficient and professional
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June 2023 by Dan Roberts
There’s literally never anyone here. I came here 5 times in the past 2 months and every time I come there’s nobody in the office during open business hours, they literally just disappear, lock the doors and go on hour long breaks.I wouldn’t care but they lock the hand trucks up and the keys are in the office and you need to sign for them…it’s the most absurd and annoying process.
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June 2023 by Shawn Pratt
Joara is a excellent Manager. She assist customers with the best of her ability.
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April 2023 by Antr Yasir
Joara and Edweena always provide amazing customer service. Thank you so much ladies for keeping this place running smoothly.
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April 2023 by Dennis Butler
Managers in this facility help me a lot, Kimberly, Edweenas and Joara, from the first time that a came to ask for information until today completing my rental, thanks
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April 2023 by Victor Flores
Joara provided me timely assistance and went out of her way, above and beyond, to help me. She was very easy to contact.