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February 2024 by Melissa Lovelace
The greatest staff. Very helpful. Alicia is the best.
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January 2024 by Timothy Henry
My phone wasn't holding a charge and Mia knew just what it needed...she showed me a couple of options and everything is good to go..great service
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December 2023 by cat glasses
Mark helped us. He was so patient and knowledgeable, especially with my husband, who is very low tech.
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August 2023 by Aileen melo
I wish i can give this store 0 Stars. Came in to upgrade my phone. When it was time to pay for my purchase the system was “DOWN” but T-mobile ended up charging my card 3 times! And all they said was “call your bank”. T-mobile just lost a customer for over 10 years. This store needs better customer service they are all just sitting there looking at me like I’m crazy instead of giving me back my money right away for their mistake! All they want is to take your money I wouldn’t come to this store at all.
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July 2023 by Zemo Amigos
The girl at the front counter name Kristen is very rude and unhelpful
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July 2023 by Wil Hidalgo
The best store in New York and Kristen She is the best
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June 2023 by Jawid
Amazing staff inside the store. The Managers were great in assisting me as well!
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April 2023 by Joshua Chaffey
I was in the store today and received exceptional customer service from Yoly (Store Manager) along with Ace (A Mobile Expert). They assisted me with replacing my daughters phone and with the transfer of data.I highly recommend them for their exceptional customer service.
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April 2023 by Carmine Barone
Great assistance with switching service.
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January 2023 by Brian G.
Very pleasant experience updating phones today! I had the pleasure of a fantastic rep at this location- very efficient, professional with a great personality and seems to really enjoy her job. That attitude was infectious and sets a great tone for her peers and customers alike.
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September 2022 by Santosh Rao
I asked an employee if I had to pre-order the iPhone 14 or if I could come in and buy one on release day. His response was “I have no idea how that works.” Maybe I’m being unreasonable but I think that’s ridiculous, sorry.
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December 2021 by James C.
First time giving five stars to anything. Service efficient and friendl. Victor sold me my package and another member of the team set up my phone couldn't be happier
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November 2021 by Digitek74
I had to upgrade my SIM card for my IPhone X, Christina made the whole process straight forward and so easy, great customer service friendly and professional, I have been a T-Mobile customer for a very long time thank you!!!!.
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November 2021 by M pour Myrtho
T mobile Rockville center has the worst service ever, Zero Star is myy rate. I buy a sim card with m'y international crédit card. The clerc gave me a number to call to have it activated. After a few hours on thé Line trying to get thé sim card activated thé guy on the phone told me that my card is no "valid" because it's not a US card. Thé same card I bought the sim earlier. ????
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September 2021 by mary jane anderson
T Mobile was very friendly and helpful with great service and excellent suggestions ? and support!
