U-Haul Moving & Storage of Rockville offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers can also choose portable U-Box containers, Moving Help® services, hitch installations, and purchase moving and shipping boxes, propane, or make online reservations. The staff, especially a customer service representative named Sharese, consistently receives high praise for their quick, friendly, and helpful service. Many reviewers highlight Sharese’s outstanding and patient assistance, which makes the rental process smooth and efficient. However, some customers express frustration with the U-Haul app and mobile check-in process, reporting issues such as freezing, delays, and difficulty in completing check-ins. Despite these technical problems, the overall experience at this location is positive, with excellent customer service and fair, transparent billing. Many customers feel confident returning for future transportation needs due to the helpful staff and reliable service.
Quick and easy pick-up and the staff was very friendly and professional.
May 2026
All I can say is they all are heaven sent. I'm very pleased with the service I received. Xavier is a awesome person, thank you for helping us with our needs. This is from Shakeem's mother, Ms. Sykes
May 2026
Xavier was extremely helpful, professional, and patient throughout the entire process. He made everything smooth and stress-free, answered all of our questions, and had a great attitude the whole time. Really appreciate the excellent customer service and support. Thank you again, Xavier!
